iPhone 7 Plus overheating and battery drain

[coolsean20]

I am trying to figure out why my iPhone 7 Plus (128GB,AT&T) has been getting extremely hot and why the battery is draining really fast. I'm starting to think I have a defective iPhone. Is anyone else experiencing this? I updated to iOS 10.2.1 last night and it was hot enough to burn my hand.

 

[AlliFlowers]

Try doing a restore as new and see if you continue having the problem. If you do - it's the phone. If you don't - it's something you have installed.

 

[Shirasaki]

Contact Apple Store directly, if I were you.

 

[UntitledImage]

Mine was doing the same thing. It got really bad over the last few days. I updated yesterday and haven't noticed it since, but I mean, that's less than 24 hours. It seemed to be connected to Facebook/video viewing (youtube, ect..), but yea much hotter than seems acceptable and at one point it went from ike 98% to 34% in about an hour and half. I even took my case off to let it cool down. I don't have time till Friday to go to Apple, but if you go before then, I would love to hear what they say.

 

[npolly0212]

Both of the ones I have had, both had this same problem...even the brand new replacement one.. i hardly use my phone much anymore and hardly lasts till 3-4 pm

 

[UntitledImage]

Both of the ones I have had, both had this same problem...even the brand new replacement one.. i hardly use my phone much anymore and hardly lasts till 3-4 pm

Man... I wonder what the issue is then. When I got it back when it came out, it seemed like it lasted forever. When I look at my battery usage it lists Facebook and safari as the heaviest users, but I swear I'm not on Facebook or safari any more that I ever was before. I wonder if its a problem with the Facebook app partly?

 

[npolly0212]

Man... I wonder what the issue is then. When I got it back when it came out, it seemed like it lasted forever. When I look at my battery usage it lists Facebook and safari as the heaviest users, but I swear I'm not on Facebook or safari any more that I ever was before. I wonder if its a problem with the Facebook app partly?

Thats exactly what mine says. I have had the past 3 iPhones when they came out and from the first day each and every single one has had problems that I just learned to deal with because I'm not making close to a 4 hour round trip just to get a phone replaced. Just hoping it doesn't catch fire or something. Thing will literally make me have to take it out of my pocket it overheats so much on my leg

 

[coolsean20]

I don't have the Facebook app so that can't be the problem.

 

[UntitledImage]

I don't have the Facebook app so that can't be the problem.

What does it say is the main user of your battery from the battery settings?

 

[coolsean20]

What does it say is the main user of your battery from the battery settings?

Wow. Is it Trip Advisor??

 

[44267547]

Wow. Is it Trip Advisor??

Perhaps. Try deleting the application and see if that makes a difference at all.

 

[coolsean20]

Perhaps. Try deleting the application and see if that makes a difference at all.

I don't think it made a difference

 

[npolly0212]

Just had mine charged at 98% about 2-3 hours ago. The usage stats don't matter cause they ar roast 24 hours. Have been playing Xbox and not even using my phone the past hot or so.

It is now at 57%...

 

[itsmilo]

Happens to me occasionally but i blame some messy iOS process not shutting down properly tbh.

Sometimes it shows the same time for usage and standby too and other times the battery is perfect and lasts me all day

 

[npolly0212]

Just had mine charged at 98% about 2-3 hours ago. The usage stats don't matter cause they ar roast 24 hours. Have been playing Xbox and not even using my phone the past hot or so.

It is now at 57%...

Since posting this I haven't used my phone and it's now at 35

 

[jojost1]

I got the same, Apple won't replace because tests say it's okay. Restored once in september 2016 but Apple wants me to restore again before 'maybe' replacing or something.. Very frustrating.

 

[npolly0212]

I got the same, Apple won't replace because tests say it's okay. Restored once in september 2016 but Apple wants me to restore again before 'maybe' replacing or something.. Very frustrating.

Yep. Anytime I go through getting a phone fixed is a complete disaster.


My phone is going wild. Woke up 45 minutes ago and haven't used it. Said it was at 97% but it froze when I unlocked it so I did the power button and volume down button for the reset. Now my phones at 90%? Lol

 

[coolsean20]

I don't know what's going on with my iPhone. Now the Haptics won't work even though the setting is on

 

[Armen]

I don't know what's going on with my iPhone. Now the Haptics won't work even though the setting is on

Sounds like some kind of service or sync feature is stuck and not finishing. Try signing out of iCloud and the Appstore and signing back in.

 

[deano1972]

.... and if that doesn't work try a hard reboot

 

[UntitledImage]

.... and if that doesn't work try a hard reboot

Man... I have to hard reboot almost every other week, I swear. Same with the Apple Watch. Apps get stuck or what not, never a permanent fix. I have an reservation for Sunday, I'll update with what they say.

 

[coolsean20]

Man... I have to hard reboot almost every other week, I swear. Same with the Apple Watch. Apps get stuck or what not, never a permanent fix. I have an reservation for Sunday, I'll update with what they say.

Thanks for that!

 

[byron_hinson]

Got same issue here on my iPhone 7 Plus - since 10.2.1 as well.

 

[UntitledImage]

Sorry, got busy over Monday! I want in Sunday evening and they ran a series of battery tests and said they can't find anything wrong. They of course suggested I reinstall IOS and all the apps. I also have been having a speaker rattle when I'm on the phone and they couldn't find anything wrong there either but offered to replace the receiver/screen assembly but nothing for the battery- but they can't replace the receiver for another week. Here I am at the end of the night and I have 17% left where it used to be like 40% with no changes to settings. So in all, I have no idea. Should have spent Sunday at the beach!

 

[ZEEN0j]

I had the same issue with my 7 plus. Got really hot at the top backside by the camera. Took it to apple and they found an issue with the front camera. They didn't know if that was the cause of the heat but they exchanged it anyway (instead of just replacing the front). No issues at all with my new and it never gets as hot as the one before. Not even close. So, take it to apple.