Other iPhone return lost by FedEx, first time dealing with something like this, advice?

[AppleWes]

I received my trade-in credit today so all ended well even though FedEx likes to steal phones.

Apologies to reply to few weeks old thread, however did you have to open claim with FedEx too or just Apple?

Similar situation here and Apple said to check back with them [Apple] in a few days- yet FedEx says open claim on their website.

Glad I’m not alone. I agree it’s crazy amount of theft.

 

[mpaquette]

Apologies to reply to few weeks old thread, however did you have to open claim with FedEx too or just Apple?

Similar situation here and Apple said to check back with them [Apple] in a few days- yet FedEx says open claim on their website.

Glad I’m not alone. I agree it’s crazy amount of theft.

I opened a claim with FedEx. Also replied to the email from Apple telling me they received an empty box for my trade-in. I also included the model, color, and SN of my phone in that email to Apple.

 

[Katsworld]

I had a trade in to Verizon stolen years ago when shipping it through post office.

 

[G&N]

It happened to me and I just told Apple what happened, and they started an investigation and in a few days I got a callback saying that I was not liable and would receive refund in a few days. Nothing to be worried about, they know what to do and they will find out and at least the insurance would cover it anyways.

 

[mrbrown]

I have had many electronics "lost" by FedEx and UPS over the years - in particular, UPS. They lost at least two PowerBooks.

Keep on top of the claims process. Make sure you're the one that needs to file the claim. Keep track of who you speak to with FedEx and Apple. While it might not be entirely relevant because I can't remember if this was FedEx or UPS, I filed a claim regarding a PowerBook being lost in shipment, was told the investigation was ongoing, waited the requisite number of days, and was then told the other party needed to file a claim, not me.

Ultimately, in almost every instance, the Better Business Bureau ultimately got me squared away and I eventually received compensation, because the shipper and the sellers (Amazon & Apple) stonewalled.

 

[G&N]

Don't worry. Apple knows what it's doing.

 

[AppleWes]

It happened to me and I just told Apple what happened, and they started an investigation and in a few days I got a callback saying that I was not liable and would receive refund in a few days. Nothing to be worried about, they know what to do and they will find out and at least the insurance would cover it anyways.

Update for my situation- same here, chatted with Apple Support and a few days later just got the email my trade in was accepted/amount approved.

Appreciate everyone's advice!! Another reason I always (only) purchase through Apple directly. This saved a lot of headaches and didn't have to file claim with FedEx. Hopefully karma is watching employees who steal if iPhone boxes are magically 'empty' when received for trade in.

 

[5gsumdae]

Good tips to know. I have photo documented and weighed my return package.