Hi guys. I was so exited to get an iPhone X on launch day. However I’ve now had four iPhone Xs with different problems... I can’t believe it, it’s so disappointing! I feel like I am alone in this-I haven’t heard of the iPhone X being unreliable...
Here’s my experience so far:
I pre-ordered a silver iPhone X 64GB and got it on launch day. Woo hoo! I originally opted for the 64 GB model and very quickly realised that this wasn’t enough space. I called my local Apple store and they agreed that I could swap it over for a 256 GB model. Woo hoo! The 64 GB one I had for about a week almost worked perfectly – however this one still had a minor issue - the earpiece speaker when acting as the stereo speaker or speaker phone - would crackle loudly at higher volumes - this is not something I have not experienced with the 3 other iPhone X’s I’ve since had... Sure they distort a bit but they don’t crackle. The speaker wasn’t my reason for swapping it over, I assumed it was a fault of design rather than a defect. (Although now I know it was!). I swapped it to get a 256GB model.
iPhone X 256GB (iPhone X no 2) - My first 256GB iPhone X worked fine for one evening after setting it up. However when I picked it up the next morning I awoke to an error message - that said Face ID has been disabled - a problem has been detected with the true depth camera system. I later noticed that the rear camera and flash were not working as well...
I contacted Apple and they got me an appointment at the Apple store the next weekend (a week later ). I went to the appointment and they replaced the phone. Yay!
My next iPhone X worked fine for maybe 5 days (iPhone X no 3). Then I noticed it would occasionally ask for my passcode when I went to unlock it ☹️ – as if I had restarted the iPhone. It started happening more often. Then it started randomly shutting down and would be very difficult to get to boot again. Maybe after 20 attempts it would start up and work fine for a few hours then shut off again. After shutting off on its own the Apple logo would appear for a few seconds then disappear then reappear then disappear. This might happen once or twice then stay off - other times it would get stuck on a loop. After speaking with Apple support I restored my iPhone from iTunes from my iCloud backup. It happened again. Then I restored from iTunes as a new iPhone meaning I wouldn’t get my iCloud backup. It kept happening. I tried several more restores - as at this point the phone would only work a few hours after a restore. I then had a go at a walk in appointment at the Apple store - they didn’t have any available appointments. They couldn’t fit me in - said I should book an appointment - they then realised they had no appointments available so they suggested I come in as soon as the store opened the next day. I did this and I still had to wait about 45 minutes to get an appointment. They swapped my phone over for a new one (although it was almost going to be a 2 week repair) luckily the girl managed to get it swapped on the spot. Yay!
Now on iPhone X 256GB number 4… Everything seems to be going fine other than it getting a bit warm to the touch when setting it up (not something I noticed on the other 3). Last night I installed a CPU / GPU intensive game ‘GRID Autosport’. After about 30 seconds I noticed the frame rate was dropping drastically. I thought maybe the game wasn’t very well optimised so I reduced the graphics settings to the battery saver mode. The next day I went to play it again. It started off running fine on normal settings then quickly slowed down and the screen began to automatically dim ☹️ (after a couple of minutes of gameplay). I then watched videos of the game on YouTube playing on other people’s iPhone Xs and noticed that other people were getting far better performance than me. I decided to buy Geekbench 4 to see if my iPhone X was thermal throttling. Sure enough it is... Not something I noticed with the other 3 iPhone Xs I’ve used. Everything else works fine on this one (I’ve only had this one for a few days) but the throttling is really dissapointing... Based on other people’s benchmarks and game performance I feel that mine is the throttling far more than others... Here’s a benchmark... I can get the score up a bit if I let it cool down but it quickly warms up and scores low after running intensive apps, games or the benchmark more than once.
So is anyone else experiencing manufacturing defects with their iPhone X? Or am I just super unlucky???
I have to say Apple service has been fantastic. I LOVE the iPhone X, but this is really putting a terrible spin on what would otherwise have been my best tech device yet.... I just want one that works! I fear this is a sign of problems to come with iPhone Xs that are already out there. I’ve never had such bad luck with any other electronic device I’ve owned.
I am embarrassed when people find out that I’ve had all these defective ones when they know I’ve spend an insane ablount of money on one.
Here’s my experience so far:
I pre-ordered a silver iPhone X 64GB and got it on launch day. Woo hoo! I originally opted for the 64 GB model and very quickly realised that this wasn’t enough space. I called my local Apple store and they agreed that I could swap it over for a 256 GB model. Woo hoo! The 64 GB one I had for about a week almost worked perfectly – however this one still had a minor issue - the earpiece speaker when acting as the stereo speaker or speaker phone - would crackle loudly at higher volumes - this is not something I have not experienced with the 3 other iPhone X’s I’ve since had... Sure they distort a bit but they don’t crackle. The speaker wasn’t my reason for swapping it over, I assumed it was a fault of design rather than a defect. (Although now I know it was!). I swapped it to get a 256GB model.
iPhone X 256GB (iPhone X no 2) - My first 256GB iPhone X worked fine for one evening after setting it up. However when I picked it up the next morning I awoke to an error message - that said Face ID has been disabled - a problem has been detected with the true depth camera system. I later noticed that the rear camera and flash were not working as well...
I contacted Apple and they got me an appointment at the Apple store the next weekend (a week later ). I went to the appointment and they replaced the phone. Yay!
My next iPhone X worked fine for maybe 5 days (iPhone X no 3). Then I noticed it would occasionally ask for my passcode when I went to unlock it ☹️ – as if I had restarted the iPhone. It started happening more often. Then it started randomly shutting down and would be very difficult to get to boot again. Maybe after 20 attempts it would start up and work fine for a few hours then shut off again. After shutting off on its own the Apple logo would appear for a few seconds then disappear then reappear then disappear. This might happen once or twice then stay off - other times it would get stuck on a loop. After speaking with Apple support I restored my iPhone from iTunes from my iCloud backup. It happened again. Then I restored from iTunes as a new iPhone meaning I wouldn’t get my iCloud backup. It kept happening. I tried several more restores - as at this point the phone would only work a few hours after a restore. I then had a go at a walk in appointment at the Apple store - they didn’t have any available appointments. They couldn’t fit me in - said I should book an appointment - they then realised they had no appointments available so they suggested I come in as soon as the store opened the next day. I did this and I still had to wait about 45 minutes to get an appointment. They swapped my phone over for a new one (although it was almost going to be a 2 week repair) luckily the girl managed to get it swapped on the spot. Yay!
Now on iPhone X 256GB number 4… Everything seems to be going fine other than it getting a bit warm to the touch when setting it up (not something I noticed on the other 3). Last night I installed a CPU / GPU intensive game ‘GRID Autosport’. After about 30 seconds I noticed the frame rate was dropping drastically. I thought maybe the game wasn’t very well optimised so I reduced the graphics settings to the battery saver mode. The next day I went to play it again. It started off running fine on normal settings then quickly slowed down and the screen began to automatically dim ☹️ (after a couple of minutes of gameplay). I then watched videos of the game on YouTube playing on other people’s iPhone Xs and noticed that other people were getting far better performance than me. I decided to buy Geekbench 4 to see if my iPhone X was thermal throttling. Sure enough it is... Not something I noticed with the other 3 iPhone Xs I’ve used. Everything else works fine on this one (I’ve only had this one for a few days) but the throttling is really dissapointing... Based on other people’s benchmarks and game performance I feel that mine is the throttling far more than others... Here’s a benchmark... I can get the score up a bit if I let it cool down but it quickly warms up and scores low after running intensive apps, games or the benchmark more than once.
So is anyone else experiencing manufacturing defects with their iPhone X? Or am I just super unlucky???
I have to say Apple service has been fantastic. I LOVE the iPhone X, but this is really putting a terrible spin on what would otherwise have been my best tech device yet.... I just want one that works! I fear this is a sign of problems to come with iPhone Xs that are already out there. I’ve never had such bad luck with any other electronic device I’ve owned.
I am embarrassed when people find out that I’ve had all these defective ones when they know I’ve spend an insane ablount of money on one.