iPhone X iPhone X - 4 with defects and counting...

[Aaleck]

Ive had mine replaced due to a faulty battery already

 

[umusachi]

S

Mine is running just fine here.

You need to take it in to Apple again; know it sucks. Force them to make it right.

EDIT: I have ran five benchmarks back to back with no discernible drop in performance (small variations in exact numbers).

I just tried the same as you and ran 5 consecutive Geekbench benchmarks and didn’t see the score drop.. Similar scores to you although single core is about 4100 not 4250 as per some other iPhone Xs. It seems it’s only if the GPU and CPU are maxed at the same time (as with GRID Autosport) then it will thermal throttle. It’s a bit of a bummer but I just don’t think apple will swap it over again over that

I am probably now looking for things but I swear this iPhone Xs camera blooms exposure a lot more

 

[EllieFeral]

Last night I installed a CPU / GPU intensive game ‘GRID Autosport’. After about 30 seconds I noticed the frame rate was dropping drastically. I thought maybe the game wasn’t very well optimised so I reduced the graphics settings to the battery saver mode. The next day I went to play it again. It started off running fine on normal settings then quickly slowed down and the screen began to automatically dim ☹️ (after a couple of minutes of gameplay). I then watched videos of the game on YouTube playing on other people’s iPhone Xs and noticed that other people were getting far better performance than me. I decided to buy Geekbench 4 to see if my iPhone X was thermal throttling. Sure enough it is... Not something I noticed with the other 3 iPhone Xs I’ve used. Everything else works fine on this one (I’ve only had this one for a few days) but the throttling is really dissapointing... Based on other people’s benchmarks and game performance I feel that mine is the throttling far more than others... Here’s a benchmark... I can get the score up a bit if I let it cool down but it quickly warms up and scores low after running intensive apps, games or the benchmark more than once.

Hi. We've actually received a few reports from people with a GRID Autosport performance issue on the iPhone X, where the phone heats up and the framerate of the game is reduced. Today we released a patch that addresses this issue. I suggest updating your game to 1.2.1 and seeing how it goes.

I hope you enjoy the experience!

 

[DNichter]

Bummer. I've only had 1 problem with an iPhone since 2007, some dust in the camera on my iPhone 4.

 

[5105973]

Mine was what I considered flawless except for a very faint pink edging around the display. I have that with my S8+, too, and Samsung had issued a software “fix” for it, which does work but necessitates me running the display permanently on the saturated Adaptive Mode instead of the more realistic preset modes. The pink edging on the curved display of the S8+ proved quite distracting and it seemed to be spreading so I’m glad I was able to apply some sort of fix to it, though the situation remains less than ideal.

Well the pink edging on the flat display of my iPhone X didn’t bother me. I don’t sit there staring at the edge of my display, and it was faint and thin, so I made mental note of it but considered it of no consequence. I have very little blue shift to speak of and had been very happy with the display quality. But as with the S8+, I think the pink stain must be growing a bit. It’s now intruding more into the part of the display that I do see as I’m reading and the display doesn’t look as crisp as it did initially. I don’t know what’s going on so I’m going to read up on the topic of displays that I had previously ignored since it didn’t apply to my device, or so I thought.

My husband’s display has blue shifting and isn’t quite as nice as mine but he can use True Tone and I can’t because True Tone on my device looks like my cat peed on the screen. Not that I cared. I just don’t use it. I’m not picky and I’m not looking for trouble. I was perfectly content until I noticed the pink growing enough to now be noticeable. This is a Samsung display issue. I don’t blame Apple or their calibration or anything like that. It’s something I saw plague early adoption of the S8 series and was widely reported on several months ago.

Given the dissatisfaction the pink staining caused me on my S8+, I’ll likely avail myself of the extended return period and take it back. My 7 Plus is in excellent working order, so I’ll do without an X for awhile, until supplies of the X are plentiful and I can play the QC lottery with less annoyance.

Everything else about my X has been a delight! I love the X!

 

[gahig ulo]

Hi guys. I was so exited to get an iPhone X on launch day. However I’ve now had four iPhone Xs with different problems... I can’t believe it, it’s so disappointing! I feel like I am alone in this-I haven’t heard of the iPhone X being unreliable...

Here’s my experience so far:

I pre-ordered a silver iPhone X 64GB and got it on launch day. Woo hoo! I originally opted for the 64 GB model and very quickly realised that this wasn’t enough space. I called my local Apple store and they agreed that I could swap it over for a 256 GB model. Woo hoo! The 64 GB one I had for about a week almost worked perfectly – however this one still had a minor issue - the earpiece speaker when acting as the stereo speaker or speaker phone - would crackle loudly at higher volumes - this is not something I have not experienced with the 3 other iPhone X’s I’ve since had... Sure they distort a bit but they don’t crackle. The speaker wasn’t my reason for swapping it over, I assumed it was a fault of design rather than a defect. (Although now I know it was!). I swapped it to get a 256GB model.

iPhone X 256GB (iPhone X no 2) - My first 256GB iPhone X worked fine for one evening after setting it up. However when I picked it up the next morning I awoke to an error message - that said Face ID has been disabled - a problem has been detected with the true depth camera system. I later noticed that the rear camera and flash were not working as well...
View attachment 738977
View attachment 738980
I contacted Apple and they got me an appointment at the Apple store the next weekend (a week later ). I went to the appointment and they replaced the phone. Yay!

My next iPhone X worked fine for maybe 5 days (iPhone X no 3). Then I noticed it would occasionally ask for my passcode when I went to unlock it ☹️ – as if I had restarted the iPhone. It started happening more often. Then it started randomly shutting down and would be very difficult to get to boot again. Maybe after 20 attempts it would start up and work fine for a few hours then shut off again. After shutting off on its own the Apple logo would appear for a few seconds then disappear then reappear then disappear. This might happen once or twice then stay off - other times it would get stuck on a loop. After speaking with Apple support I restored my iPhone from iTunes from my iCloud backup. It happened again. Then I restored from iTunes as a new iPhone meaning I wouldn’t get my iCloud backup. It kept happening. I tried several more restores - as at this point the phone would only work a few hours after a restore. I then had a go at a walk in appointment at the Apple store - they didn’t have any available appointments. They couldn’t fit me in - said I should book an appointment - they then realised they had no appointments available so they suggested I come in as soon as the store opened the next day. I did this and I still had to wait about 45 minutes to get an appointment. They swapped my phone over for a new one (although it was almost going to be a 2 week repair) luckily the girl managed to get it swapped on the spot. Yay!

Now on iPhone X 256GB number 4… Everything seems to be going fine other than it getting a bit warm to the touch when setting it up (not something I noticed on the other 3). Last night I installed a CPU / GPU intensive game ‘GRID Autosport’. After about 30 seconds I noticed the frame rate was dropping drastically. I thought maybe the game wasn’t very well optimised so I reduced the graphics settings to the battery saver mode. The next day I went to play it again. It started off running fine on normal settings then quickly slowed down and the screen began to automatically dim ☹️ (after a couple of minutes of gameplay). I then watched videos of the game on YouTube playing on other people’s iPhone Xs and noticed that other people were getting far better performance than me. I decided to buy Geekbench 4 to see if my iPhone X was thermal throttling. Sure enough it is... Not something I noticed with the other 3 iPhone Xs I’ve used. Everything else works fine on this one (I’ve only had this one for a few days) but the throttling is really dissapointing... Based on other people’s benchmarks and game performance I feel that mine is the throttling far more than others... Here’s a benchmark... I can get the score up a bit if I let it cool down but it quickly warms up and scores low after running intensive apps, games or the benchmark more than once.
View attachment 738976

So is anyone else experiencing manufacturing defects with their iPhone X? Or am I just super unlucky???

I have to say Apple service has been fantastic. I LOVE the iPhone X, but this is really putting a terrible spin on what would otherwise have been my best tech device yet.... I just want one that works! I fear this is a sign of problems to come with iPhone Xs that are already out there. I’ve never had such bad luck with any other electronic device I’ve owned.

I am embarrassed when people find out that I’ve had all these defective ones when they know I’ve spend an insane ablount of money on one.

its called throttling man it will happen when playing games or doing intensive task when your phone get hot it will slow down itself yeah so it gets laggy.do benchmark early in the morning at youll get really good result
[doublepost=1513015701][/doublepost]

I've had a few random reboots on my iPhone X (256 GB, Intel Modem), but none of the other errors you've described. A friend of mine's seems to be throttling a lot though (64 GB, Qualcomm Modem) , I'll check back with him, have him run a Geekbench, and revert.

I think it's worth noting for people who plan on commenting on this thread whether you've got an Intel or Qualcomm modem. Maybe we can see if certain SKUs are more affected than others.

its not about qualcomm or intel its about the a11 processor when it gets hot it will throttle aggresively and this sucks,i played some games while charging and it will stop charging i had to close the game and wait maybe 20 mins and it start charging again.i have this issue on my 7 plus but its not aggresively as this on X

 

[umusachi]

Hi. We've actually received a few reports from people with a GRID Autosport performance issue on the iPhone X, where the phone heats up and the framerate of the game is reduced. Today we released a patch that addresses this issue. I suggest updating your game to 1.2.1 and seeing how it goes.

I hope you enjoy the experience!

Hi! Thanks for the response. I’ll give the update a try. Beyond this issue and overheating in direct sunlight this iPhone X has been problem free. Third time lucky hey! I don’t have any other game that causes throttling, but obviously some iPhone Xs can’t run the GPU and CPU at 100% without throttling

 

[kneezmo]

Hope new X 2018 units come free of issues. Now the demand its lower so they can produce phones slower without bugs.
[doublepost=1514835377][/doublepost]

Mine was what I considered flawless except for a very faint pink edging around the display. I have that with my S8+, too, and Samsung had issued a software “fix” for it, which does work but necessitates me running the display permanently on the saturated Adaptive Mode instead of the more realistic preset modes. The pink edging on the curved display of the S8+ proved quite distracting and it seemed to be spreading so I’m glad I was able to apply some sort of fix to it, though the situation remains less than ideal.

Well the pink edging on the flat display of my iPhone X didn’t bother me. I don’t sit there staring at the edge of my display, and it was faint and thin, so I made mental note of it but considered it of no consequence. I have very little blue shift to speak of and had been very happy with the display quality. But as with the S8+, I think the pink stain must be growing a bit. It’s now intruding more into the part of the display that I do see as I’m reading and the display doesn’t look as crisp as it did initially. I don’t know what’s going on so I’m going to read up on the topic of displays that I had previously ignored since it didn’t apply to my device, or so I thought.

My husband’s display has blue shifting and isn’t quite as nice as mine but he can use True Tone and I can’t because True Tone on my device looks like my cat peed on the screen. Not that I cared. I just don’t use it. I’m not picky and I’m not looking for trouble. I was perfectly content until I noticed the pink growing enough to now be noticeable. This is a Samsung display issue. I don’t blame Apple or their calibration or anything like that. It’s something I saw plague early adoption of the S8 series and was widely reported on several months ago.

Given the dissatisfaction the pink staining caused me on my S8+, I’ll likely avail myself of the extended return period and take it back. My 7 Plus is in excellent working order, so I’ll do without an X for awhile, until supplies of the X are plentiful and I can play the QC lottery with less annoyance.

Everything else about my X has been a delight! I love the X!

I always wait 4-5 months until buy a new product, and see how works. Now i have an S8 buyed in november, and works perfectly. Now im waiting to buy an X 256GB silver in februrary or march probably. Maybe then have more luck and come without issues.

 

[kneezmo]

The problem is if you have an X with issue and Apple gives you a replacement, this replacement maybe will have the same issue, because probably was made at the same time of your unit. New units/replacement units are diferent things, so if you see any issue, recover your money and wait 1 or 2 months for the new stock.

 

[jetlagged]

iPhone X is in beta testing still. Mine works great so far, but even I know there’s room for improvements on this device. go looking for problems and n the iPhone X, it’ll be there. I don’t go looking for problems on my iPhone X, I just use and enjoy the device

 

[kneezmo]

iPhone X is in beta testing still. Mine works great so far, but even I know there’s room for improvements on this device. go looking for problems and n the iPhone X, it’ll be there. I don’t go looking for problems on my iPhone X, I just use and enjoy the device

I wanna enjoy the X at 2020 when 5G starts work 100%

 

[DNichter]

That sucks, no issues with my Day 1 phone. I don't benchmark though because it doesn't really matter to me. Hope it works out for ya.

 

[xraydoc]

Some people really get the bad luck in the tech lottery, don’t they?
So far my X is going on three weeks solid.

 

[kneezmo]

Apple launch 3 beta of iOS 11.2.5. Lets see what happen. Maybe the solution for this issue is near.

 

[kneezmo]

Here you can see when your X was made
http://www.chipmunk.nl/klantenservice/applemodel.html/

 

[Newtons Apple]

My X has been flawless but then again I do not play games. I do my games on the 10.5 iPad Pro and it does well.

 

[TroyBoy30]

You’re just not living right. I’ve upgraded 70 or so people at work so far and zero have had an issue

 

[thadoggfather]

You’re just not living right. I’ve upgraded 70 or so people at work so far and zero have had an issue

“At work”

So ... an employee is gonna complain about OLED panel not being best quality or build quality being off or some other issue? Haha

 

[lsutigerfan1976]

Prepare for a wave of replies that say there's is working perfectly.

There phone or their phone?

 

[44267547]

Hope new X 2018 units come free of issues.

There is no such thing as any iPhone that would come free of issues or defects. When you mass produce a piece of tech that is sold in the millions, some will have issues of some sort.

Now the demand its lower so they can produce phones slower without bugs.

How do we know the demand is lower? What you're referring to was based off a rumor for a future prediction, there was no validity behind that article. Phones will always have issues, its the nature of technology.

 

[kneezmo]

There is no such thing as any iPhone that would come free of issues or defects. When you mass produce a piece of tech that is sold in the millions, some will have issues of some sort.



How do we know the demand is lower? What you're referring to was based off a rumor for a future prediction, there was no validity behind that article. Phones will always have issues, its the nature of technology.

Im not talk about a rumor of a future prediction. All shops/operators/online sites have stock enough of iPhone X. Shipped in 24/48h. So... demand is lower, or you cant buy an X so fast like now... Without any wait.
[doublepost=1515074167][/doublepost]

There is no such thing as any iPhone that would come free of issues or defects. When you mass produce a piece of tech that is sold in the millions, some will have issues of some sort.



How do we know the demand is lower? What you're referring to was based off a rumor for a future prediction, there was no validity behind that article. Phones will always have issues, its the nature of technology.

Yes, if you made a piece for milion devices, lot of them, can have issues. But this speaker issue isnt a lillte issue. Lot of costumbers have this problem... Isnt a production issue, its a hardware design problem or a software problem.
We are not talking about a problem that can arise when you manufacture a phone on a large scale, but a problem of defective parts, a bad phone design, or some software.

 

[cyb3rdud3]

Im not talk about a rumor of a future prediction. All shops/operators/online sites have stock enough of iPhone X. Shipped in 24/48h. So... demand is lower, or you cant buy an X so fast like now... Without any wait.
[doublepost=1515074167][/doublepost]

Yes, if you made a piece for milion devices, lot of them, can have issues. But this speaker issue isnt a lillte issue. Lot of costumbers have this problem... Isnt a production issue, its a hardware design problem or a software problem.
We are not talking about a problem that can arise when you manufacture a phone on a large scale, but a problem of defective parts, a bad phone design, or some software.

Surely if it is a design or software issue then everyone has the issue. But considering not everyone has the issues listed I doubt that is the case.

 

[Noctilux.95]

My iPhone X is being replaced due to random blocking of numbers and contacts. My phone in a matter of weeks blocked more than 150 numbers, including half dozen contacts. Even restoring the phone didn't help the issue. Apple will be replacing my phone by next week.

 

[kneezmo]

Surely if it is a design or software issue then everyone has the issue. But considering not everyone has the issues listed I doubt that is the case.

maybe only need a good update, because these are the first stereo devices from apple, to make work all fine.

 

[cyb3rdud3]

maybe only need a good update, because these are the first stereo devices from apple, to make work all fine.

And I’m sure they will come. My point was specifically to the issue you raised. If that is the case then how come I don’t have it?