iPhone X damage dent smudge crack out of the box

[Kagio]

First thing I did after opening my iPhone was revise it, analize it. I always do that and place them directly in a case afterwards (look at the soft cloth I used for doing this)

Here are the pictures, there's a small dent at the bottom (se how light bends?). And close to it, a smudge which you would think is a finger print (?) ...well; NO

THAT smudge didn't came off with anything. --> It's UNDER the glass.

I have video to appreciate how light bends in the dent area, and for a better smudge look.

WHAT WOULD YOU DO? and .. WHAT CAN I DO? ... THIS LUCK MAN

 

[44267547]

First thing I did after opening my iPhone was revise it, analize it. I always do that and place them directly in a case afterwards (look at the soft cloth I used for doing this)

Here are the pictures, there's a small dent at the bottom (se how light bends?). And close to it, a smudge which you would think is a finger print (?) ...well; NO

THAT smudge didn't came off with anything. --> It's UNDER the glass.

I have video to appreciate how light bends in the dent area, and for a better smudge look.

WHAT WOULD YOU DO? and .. WHAT CAN I DO? ... THIS LUCK MAN


View attachment 736196 View attachment 736195
View attachment 736197

I will tell you exactly what I would do, I would return it and exchange it for a new device. You're covered under 14 day return period.

 

[Lobwedgephil]

Easy, return it. These things happen when millions of devices are made.

 

[wittyphrase]

Best recommendation would be to take it into an Apple store as soon as possible and show it to them.

Failing that, contact customer support and they'll probably get you squared away with a new one.

 

[noobinator]

I'd complain here, then exchange it.

 

[ucfgrad93]

I'd definitely return that ASAP.

 

[Kagio]

I will tell you exactly what I would do, I would return it and exchange it for a new device. You're covered under 14 day return period.

See I hate my situation. I live in México; have a holiday house in TEXAS.

I wanted to be sure to get my iPhone X so I choosed the US Store that 27 Oct day at 2am (Central Time). And have it sent to the US shipping address.

So, I opened here in México; there are no close Apple Stores, not from here, and not from the US holiday house. Closest one is in San antonio (2-3 hour ride)

In México, 3rd party certified facilities (Mac Stores) they say they don't have that "come in and swipe for a new one" policy .. I'm f...

 

[jr866gooner]

See I hate my situation. I live in México; have a holiday house in TEXAS.

I wanted to be sure to get my iPhone X so I choosed the US Store that 27 Oct day at 2am (Central Time). And have it sent to the US shipping address.

So, I opened here in México; there are no close Apple Stores, not from here, and not from the US holiday house. Closest one is in San antonio (2-3 hour ride)

In México, 3rd party certified facilities (Mac Stores) they say they don't have that "come in and swipe for a new one" policy .. I'm f...

Apple can mail them then have your faulty one returned, I’m sure.

 

[Kagio]

Apple can mail them then have your faulty one returned, I’m sure.

I’ll call them.

But aghh.. they sent REFURBISHED ones, no?

Time consuming. I hate how here in México they say they can’t just give you the “for sale” units.

Any experience tips I can use guys? (For my specific scenario),

 

[TroyBoy30]

there are no refurbished ones

 

[Puddled]

there are no refurbished ones

Perhaps the one he received is a re-boxed return.....

 

[noobinator]

chat with apple on their website. they will advise you what can and can't be done in your current predicament.

 

[Kagio]

Huh? Of course. Whenever you get a “device only” (no accesories or original box) exchange, it is a refurbished one.

No? I’ve read everywhere they are,
[doublepost=1510855692][/doublepost]

there are no refurbished ones

Huh? Of course. Whenever you get a “device only” (no accesories or original box) exchange, it is a refurbished one.

No? I’ve read everywhere they are,

 

[BugeyeSTI]

Call Apple and ask what your options are. Whatever they do for you it will have the same warranty regardless

 

[macfacts]

there are no refurbished ones

Doesn't matter. It is better to return and rebuy. If he exchanges it for a "refurbished" one and it has a yellow screen, he is at the mercy of the manager if he wants to do another exchange.

 

[mcdj]

A. Theres likely no refurbished units yet. The phone is too new.
B. Who cares if it's refurbished anyway? It's indistinguishable from new, and it won't have a dent like yours.

If you have some kind of irrational allergy to a device only replacement, sounds like it's time for a road trip to San Diego.

 

[Kagio]

I dont mind the refurbished one .. but that's why I also said "time consuming" .. because as you said, .. how can they have refurbished ones right now? how are they supposed to resolve this to me?

A. Theres likely no refurbished units yet. The phone is too new.
B. Who cares if it's refurbished anyway? It's indistinguishable from new, and it won't have a dent like yours.

If you have some kind of irrational allergy to a device only replacement, sounds like it's time for a road trip to San Diego.

 

[mcdj]

I dont mind the refurbished one .. but that's why I also said "time consuming" .. because as you said, .. how can they have refurbished ones right now? how are they supposed to resolve this to me?

they keep a stock of device only phones, brand new, for people with defective phones right after launch. 6 months from now, you would likely get a refurb. but right now you will receive a new phone, device only.

 

[TroyBoy30]

Doesn't matter. It is better to return and rebuy. If he exchanges it for a "refurbished" one and it has a yellow screen, he is at the mercy of the manager if he wants to do another exchange.

thats incorrect. the replacement device, not refurbished, would be exchanged just like the original

 

[Starship67]

Perhaps the one he received is a re-boxed return.....

Apple typically doesn’t do this.

 

[macfacts]

thats incorrect. the replacement device, not refurbished, would be exchanged just like the original

Go look in any "yellow screen" thread. They aren't going to let you do multiple exchanges and after the first exchange you can't return it. Stop spreading incorrect information.

 

[DNichter]

Do we really need another thread about this? If you buy a product, any product, and something is wrong with it, you should return it. Problem solved.

 

[AbSoluTc]

Do we really need another thread about this? If you buy a product, any product, and something is wrong with it, you should return it. Problem solved.

That's too easy. You need to post about it, then beat it to death first. Do you know how the internet works?

 

[Apple_Robert]

1) Take pictures and document what occurred.
2) Contact Apple and get a replacement device by visiting your local store.
3) Once the problem has been addressed by Apple to your satisfaction, make a thread to discuss.

If this were a t.v. or some other appliance, I have a feeling you would have returned the item asap, without making a thread to discuss the obvious steps needed.

 

[myrtlebee]

Do we really need another thread about this? If you buy a product, any product, and something is wrong with it, you should return it. Problem solved.

Do we really need another post like this? If you're so giddy with your device go enjoy it instead of chastising people who want to speak their mind. Let people vent and show the quality control issues. Helps others check for similar things before accepting a product they spend their hard earned money on. Additionally, if someone wants to brainstorm and get feedback on how or whether to exchange or return let them since there is no rule about making a thread like this. The forum is for open discussion, if you don't like the thread and think it doesn't deserve a response, don't reply.