iPhone X damage dent smudge crack out of the box

[DNichter]

Do we really need another post like this? If you're so giddy with your device go enjoy it instead of chastising people who want to speak their mind. Let people vent and show the quality control issues. Helps others check for similar things before accepting a product they spend their hard earned money on. Additionally, if someone wants to brainstorm and get feedback on how or whether to exchange or return let them since there isn't no rule about making a thread like this. The forum is for open discussion, if you don't like the thread and think it doesn't deserve a response, don't reply.

Man, someone is bitter. I think most would agree that if your phone magically comes with a scratch/smudge/crack in it, then it should be returned. Not sure why there needs to be further discussion. If you are expecting perfection with every purchase you make, you'll always be dissapointed. Get your replacement and enjoy your phone.

 

[myrtlebee]

Man, someone is bitter. I think most would agree that if your phone magically comes with a scratch/smudge/crack in it, then it should be returned. Not sure why there needs to be further discussion. If you are expecting perfection with every purchase you make, you'll always be dissapointed. Get your replacement and enjoy your phone.

I'm not bitter. I'm just tired of your type of responses to people with issues. It's not that the issues magically appear- Apple's assembly lines screw up. And yes, I expect perfection or close to it when it comes to the front of the phone since that's what we're staring at all day. The OP didn't pay for a phone with that kind of imperfection. And obviously his situation with returning isn't 100% clear cut. Nobody needs your approval on what "needs further discussion" - like I said, some people post issues like this to alert others, and others just want feedback.

 

[DNichter]

I'm not bitter. I'm just tired of your type of responses to people with issues. It's not that the issues magically appear- Apple's assembly lines screw up. And yes, I expect perfection or close to it when it comes to the front of the phone since that's what we're staring at all day. The OP didn't pay for a phone with that kind of imperfection. And obviously his situation with returning isn't 100% clear cut. Nobody needs your approval on what "needs further discussion" - like I said, some people post issues like this to alert others, and others just want feedback.

Okay okay. Let’s keep the discussion going. Maybe we won’t end up at the same conclusion, which is... “That sucks man, you should return it.” By all means.

 

[Kagio]

they keep a stock of device only phones, brand new, for people with defective phones right after launch. 6 months from now, you would likely get a refurb. but right now you will receive a new phone, device only.

Do you know this for a fact? How
[doublepost=1510869751][/doublepost]For all those in the line of: "Dont post this .. do we need this post?" ... "step one, post it on web .. step two get it exchanged"...or "obvious steps" ... " and all those creative posts:

I post it to know:

1. How to manage it since (as already explained) I'm in México (no Apple Stores here) but it was bought in the US Online Apple Store; so no there is no "go to store and swipe for new one immediately" policy here. Also, there are no refurbished ones yet; so .. (?)

2. If (implicit) some one else had a similiar issue and how Apple behave with it


Thanks to everyone else,

 

[yanki01]

I would call apple and see what they recommend. they should be able to help.

 

[Kagio]

I would call apple and see what they recommend. they should be able to help.

I did. It's a mess.

"sure sir, visit you closest apple store" ..

- There are none

"Visit our autorized Mac Stores in Monterrey, México"

(Visited)

Mac Store: "you need to leave it here for revision and we will send it to apple and wait for a replacement to be sent if they say it applies".. (1-2weeks estimated for all this in the case there are actually available refurbished devices)



Se how different that is from just going in, giving my damage one and getting a new one?

 

[yanki01]

is apple giving you an option to mail it to them yourself as opposed to going to the authorized Mac Store?

 

[mcdj]

Do you know this for a fact? How

because I've returned defective phones and iPads at launch, as have many people here.

you've gotten a lot of good advice which you seem determined to question and argue. I'm not sure what further help you expect here, but there's nothing else anyone can do.

just call the san diego store and tell them your situation. let them know you will be driving 3 hours to get there and ask them to hold a replacement for you. then get in your car and go.

or.

live with the phone as is.

 

[TroyBoy30]

Go look in any "yellow screen" thread. They aren't going to let you do multiple exchanges and after the first exchange you can't return it. Stop spreading incorrect information.

so youre saying the replacement device has no warranty? pretty sure youre incorrect

 

[DNichter]

Can you return it by sending it back in?

 

[Gryzor]

Isn't it blatantly obvious what you do? Return it and get your refund or replacement. Does it really need a post?

Do we really need another post like this? If you're so giddy with your device go enjoy it instead of chastising people who want to speak their mind. Let people vent and show the quality control issues. Helps others check for similar things before accepting a product they spend their hard earned money on. Additionally, if someone wants to brainstorm and get feedback on how or whether to exchange or return let them since there is no rule about making a thread like this. The forum is for open discussion, if you don't like the thread and think it doesn't deserve a response, don't reply.

Bit of a hypocritical response there, accusing somebody of chastising because they spoke their mind while doing the same yourself. If it's a forum for open discussion, people should have the right to question why a post was made. Sharing the quality control issues, fine, but, does the OP really need to ask what to do? No, it's blatantly obvious what to do - take it back for a refund or exchange. As a single item out of millions though, it's hardly a problem that needs yet another thread asking what their options are and what they should do.

 

[dennysanders]

Huh? Of course. Whenever you get a “device only” (no accesories or original box) exchange, it is a refurbished one.

No? I’ve read everywhere they are,

they don't send out refurbs unless you're specifically buying one for the discounted price. regardless, the refurbished devices end up going through a more rigorous quality check than the ones that come off the line.

 

[myrtlebee]

Isn't it blatantly obvious what you do? Return it and get your refund or replacement. Does it really need a post?

Bit of a hypocritical response there, accusing somebody of chastising because they spoke their mind while doing the same yourself. If it's a forum for open discussion, people should have the right to question why a post was made. Sharing the quality control issues, fine, but, does the OP really need to ask what to do? No, it's blatantly obvious what to do - take it back for a refund or exchange. As a single item out of millions though, it's hardly a problem that needs yet another thread asking what their options are and what they should do.

Not hypocritical at all - I'm trying to get someone to stop trying to silence another poster. Quite different than trying to simply silence someone from posting their thoughts in general. I know, this might be over your head.

 

[mizzourah]

Same thing happened to me - not the same spot, but a gouge - right out of the box. I just took it to the store, explained it and had a new one in my hand in 20 minutes.

 

[Gryzor]

Not hypocritical at all - I'm trying to get someone to stop trying to silence another poster. Quite different than trying to simply silence someone from posting their thoughts in general. I know, this might be over your head.

Ahhhh, the personal digs Always nice to know when people publicly display their defensive side when they get pulled up for something.

It was hypocritical, and you've done it again. All they were doing was trying to get someone to stop posting needless duplicate threads on what to do when their grands-worth of phone comes out of the box damaged. You come along, accuse them of chastising while being chastising yourself, and try to silence somebody by saying if they don't like a thread, don't reply. You are the very definition of a hypocrite, and that's not a dig, it's just fact based on your posts here.

 

[caesarp]

So, I opened here in México; there are no close Apple Stores, not from here, and not from the US holiday house. Closest one is in San antonio (2-3 hour ride)

In México, 3rd party certified facilities (Mac Stores) they say they don't have that "come in and swipe for a new one" policy .. I'm f...

As someone with a "holiday house" and a house in Mexico, I would say you are fortunate. Regardless of what happens with your X. Call the store, maybe you can overnight it and they ship you one back? Or hire someone to do the drive for you and exchange the phone. Hire a limo, relax in the back with champagne and a woman... Hire a helicopter. Just buy another and give this one to an impoverished Mexican kid and you'll win cool guy in Mexico award.

 

[myrtlebee]

Ahhhh, the personal digs Always nice to know when people publicly display their defensive side when they get pulled up for something.

It was hypocritical, and you've done it again. All they were doing was trying to get someone to stop posting needless duplicate threads on what to do when their grands-worth of phone comes out of the box damaged. You come along, accuse them of chastising while being chastising yourself, and try to silence somebody by saying if they don't like a thread, don't reply. You are the very definition of a hypocrite, and that's not a dig, it's just fact based on your posts here.

As I knew - my point would go right over your head. Have a great day.

 

[fischersd]

Wow...SO many grumpy people.

Real simple guys. There are always devices manufactured as part of any product release that are seeded to the warranty (replacement) channel at launch. EVERY electronics company does this.
So, the warranty stock that a store would have right now would all be new devices. There hasn't been a chance for refurbishment yet.

To the comment on maybe the OP received a refurb in the first place? Nope. Most countries that's illegal (and Apple certainly isn't about to jeopardize their reputation by reselling used/open box as new!)

Can the OP get this replaced over the phone - yep, they certainly can. Especially if they bought AC+ - in which case they should actually send you your replacement first - you mail back the defective one in the packaging provided (they include a return label to put on the box).
The downside to this is that shipping takes time - and your return period is only 14 days (at a minimum) - this time of year, there's an extended holiday return period - think that started two days ago (for purchases on or after the 15th).

 

[Kagio]

is apple giving you an option to mail it to them yourself as opposed to going to the authorized Mac Store?

Can you return it by sending it back in?

Yeah, we can always PAY for a package to be sent back and get a refund. And buy a new one (which I would get in about wat, 3 weeks? 4 maybe .. it's inconvenient for someone as excited as I was 2am Oct 27 clicking that website to order)

But thanks, that's actually an option. Leaving in México would mean paying more for the shipping, and having it sent to a US address (they won't send it to México) and waiting for a chance to go get it to US or a friend to come or something like that .. its painfull

Isn't it blatantly obvious what you do? Return it and get your refund or replacement. Does it really need a post?

I'm sorry, I think I should've explained my specific situation in the first post. I explained it a little bit after when I answered to someone (it's the "I bought it in the US online store, but I leave in México) situation ..

That and the purpose of leaving this as a precedent for someone else to know that damage is a possibility motivated my post. But of course I don't need your permission to repeat topics in a forum.

Nice day! I'll see what it comes to..[/QUOTE]

 

[bigjnyc]

All the time you wasted typing here to people who can't help you, you could have been chatting with an Apple customer rep, and had this resolved. They are not going to send you a refurb because you are within your 14 day return window.

 

[UnifiedMelody]

You most likely have to contact online support if you're far away from a physical apple store.
Unless you don't mind the trek.

 

[Gryzor]

As I knew - my point would go right over your head. Have a great day.

What point? The one where you imply that it's OK for you to chastise somebody but not OK for somebody else? The one where you can pull somebody up and tell them to get out of the thread but not somebody else? On right, that point...the one where you clearly make yourself out to be a hypocrite.

 

[SaveBreach]

After googling about my situation I came across this thread. In my case, the display was slightly bumped up from its usual spot but the smudge and all was there, not visible really but enough to bother me.

And oh boy, with the absence of any actual Apple stores in places you live, i had a nightmare. In my case, the part of India I live in most stores are either just product stores and the ones that are service centers (that too only 3rd party that need to send them to Apple for a replacement) are way too far, and you can't exchange the device there... they send it at your risk to Apple.

I also called Apple who didn't help and asked to contact Amazon. Amazon circled me back to Apple saying every Apple device is Apple's responsibility if something goes wrong (as per their T&C)

I was so tensed about the whole matter but then a wise step helped me... I mailed Bezos about it since I got it from Amazon they escalated it and finally I got a new one (not the replacement model, and no, replacement ones come in new box and not refurbs). This new one had a dent, a really small dent in the corner.

Again, a flurry of calls, they convinced me to keep it and paid me $15 as a token of apology. lol.

Finally, I managed to book a return, it got accepted and after a month of struggle I got a refund. It was a tricky process tho.

Just a piece of advice for anyone purchasing iPhones or, any Apple devices in regions with poor Apple serviceability, don't go for a new one, if I go for a used one in good condition (which I can inspect myself) I save myself from all that hassle I found in new one bought from Amazon India (lol)... Because the trouble isn't worth the value for your money. Its quite obvious from this thread. And if you have other options go for them, you are not getting what you are paying for.