Hi, I got my AirPodsMax via curbside pickup from an Apple Store so I don't have a shipping box. Support told me that I cannot buy a new one and give the defective one to the person who will bring the new AirPodsMax to me. He asked me to mail it back and Apple will provide a box. How does this work? So I have to submit the request within 14 days of purchase and then Apple will mail me a box to return the device?
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Is Apple going to send me a shipping box to return item after my submission of a return request?
- Thread starter hajime
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Start an return online with Apple, and they will send you a return box. Make sure support knows you won't be returning in person.
Thanks. Two Apple chat agents said they would send me a box after I initiate the return process. Then, the 3rd agent said no box will be provided and I will need to find mind?!
Generally returns require you to ship it back to Apple in a box, and Apple just provides you with a shipping label. You can also always return the item back to wherever you originally picked it up.
If you're doing a repair, they will ship you a box, if you're just returning, a box is not normally provided.
If you don't have a box, you could always use the original box the item came in (for example, if you bought an iMac and returned it, this is in fact what Apple recommends using to return it in).
If you're doing a repair, they will ship you a box, if you're just returning, a box is not normally provided.
If you don't have a box, you could always use the original box the item came in (for example, if you bought an iMac and returned it, this is in fact what Apple recommends using to return it in).
From my experience, if you request a return via apple online, they will not send you a shipping box, you have to provide your own. But they send you an e-mail with the shipping label. If you have any boxes laying around, you can use those. I've never had problems with apple returns using different boxes. Just as long as it gets there.
Nah. They typically don't send you a return box. They send you a shipping label, and you provide your own. Unless it was an online order deliver and you still have that box, you an use that to send it back. But generally, they do not mail you an empty box just to send your returns.
Any particular reason why you can't just take it directly to the apple store to return? I understand COVID. But yes with curbside pick up, it's only meant for picking up item.
To make an actual return, you either take it directly to the store or Mail it. Also Apple does not provide a box for returns, only trade in's. So you have to get a box that your AirPods Max will fit in and you mail it back with the shipping label apple provides when you push return button.
Not sure where OP is but in some areas retail is closed, they’re only allowed to sell by curbside and it’s against the law to do returns in person.
Edit: I don't necessarily believe that it's against the law to returns in person. Does not make any sense to me personally. It's just Apples preference based on how bad the situation can be but it's not a law to begin with.
Regardless, OP only option is to return it by mailing it back, and in OP's case, OP will have to provide their own box to return it to unfortunately.
That’s how it is here, only curbside sales allowed and you can’t do returns. Even stores open for in store shopping (like Walmart), can’t sell anything but groceries everything else curbside sale and mail in return, it’s against the law for them to accept returns in person on an item that’s not a food item even if you bought it before the law came into effect.
Well then, the place where you live is terrible. It's not a law tbh.
Heck when Apple store was closed near me, and only for express pick up, and especially most apple stores at the time did in fact allow returns in store. They just won't allow people to browse the store.
Apple does not allow that due to COVID. No in store purchase nor return. Only curbside pick up is OK. Even so, the guy who took the product out asked me to open the door for him as he was not allowed to touch the customer's car!
Asked Apple if I could order a new one and when the sales take it out, give him back the defective product. Apple said no.
Most couriers have bubble envelopes for sale in their shop. Print out the Apple return shipping label, head on down to the FedEx/UPS, etc - spend $3 on a bubble envelope and send your AirPodsMax back.
Using AppleCare+ quite a bit over the last 30 years, it has always provided a return box here. It usually arrived in 1-2 days. I have called in a problem with a MacBook on Mondays and had it back Friday!
Contacted Apple 4 times today. Different people told me different things. Completely waste of time.
1. Call a local store. The guy said I could bring it to the store for a refund but I need to make an appointment.
2. Tired to make an appoint via apple site but it did not work. Called the same store and the 2nd guy said no in-store returned is allowed. I have to wait for government announcement about reopening and I will have 2 weeks to do it.
3. Since two different guys told me different things, contacted Apple online store via chat. At first the guy told me the same thing as the 2nd guy. However, when I asked for a link for the extended return period, he could not find it. (He also told me once that AirPodsMax has no port to put in a cable but later on he told me that I could plug a cable into the AirPodsMax!). He then told me to call Apple.
4. The lady said that extended return period is only for purchase in store. For things ordered online and picked up via curbside pickup, I only had 14 days from the day of purchase. Is that really true?
Do I have to keep contacting Apple and get different version from each person?
1. Call a local store. The guy said I could bring it to the store for a refund but I need to make an appointment.
2. Tired to make an appoint via apple site but it did not work. Called the same store and the 2nd guy said no in-store returned is allowed. I have to wait for government announcement about reopening and I will have 2 weeks to do it.
3. Since two different guys told me different things, contacted Apple online store via chat. At first the guy told me the same thing as the 2nd guy. However, when I asked for a link for the extended return period, he could not find it. (He also told me once that AirPodsMax has no port to put in a cable but later on he told me that I could plug a cable into the AirPodsMax!). He then told me to call Apple.
4. The lady said that extended return period is only for purchase in store. For things ordered online and picked up via curbside pickup, I only had 14 days from the day of purchase. Is that really true?
Do I have to keep contacting Apple and get different version from each person?
Well, that bites - so, now you have to call Apple and let them know - it's between them and their courier.
This is strange. I had been using the tracking number Apple gave me (the one on the free shipping label where I posted on the box) to track the package. UPS confirmed that they did not have the package and asked me to check with the UPS store where I sent the package before they proceed with a claim of lost package. When I looked at the receipt the guy at the UPS store gave me, it has a different tracking number. That one shows that it was delivered to Apple. I sent an email to the guy at the UPS store why the number is different from the one on the shipping label, he has no comment. What could have happened? He put on a new shipping label?
Ive just started the repair returns process and they send a box, takes 3-4 days to arrive.
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Heh...the answer is the guy at the UPS store messed up.
. Definitely should have matched the label. They must have printed a new label and put it over the existing label's bar code for it to work. Odd.