iPad Pro Issues with screen responsiveness

[zcohenzion]

Hi all,
for the past few days i’ve been having issues with my ipad׳s touch sensitivity. some times it won’t respond to simple hand gestures like swiping right or left. Also for example when i try to scroll down on facebook it stopped responding immediately.. only after a few attempts it responds.

I have noticed that these issues do not occur when i use the apple pencil. I‘ve been using the iCarez mate screen protector for 2 months now without issues, so not sure if its connected. I tried updating to latest software But no improvement.

any suggestions? Thx

 

[Nismo73]

I just saw it before within using mail...ipad pro 12.9...there's no rhyme or reason as to when it happens but does in other apps too briefly. Have noticed too that the pencil works no matter what but finger not. I've done the tricks to prevent it too.
Another weird thing is I've opened up the iPad in landscape view and the screen would be upside down...I have to turn it around and what not to get it to turn around. i don't know if this is a ios13 feature. lol

 

[Fatyank]

You must have downloaded the Australian version of iOS 13 😱😂😱😂

Another weird thing is I've opened up the iPad in landscape view and the screen would be upside down...I have to turn it around and what not to get it to turn around. i don't know if this is a ios13 feature. lol

 

[Hrodriguez77]

Hi all,
for the past few days i’ve been having issues with my ipad׳s touch sensitivity. some times it won’t respond to simple hand gestures like swiping right or left. Also for example when i try to scroll down on facebook it stopped responding immediately.. only after a few attempts it responds.

I have noticed that these issues do not occur when i use the apple pencil. I‘ve been using the iCarez mate screen protector for 2 months now without issues, so not sure if its connected. I tried updating to latest software But no improvement.

any suggestions? Thx

I have an iPad Pro 10.5 and had a screen protector on it since day 1. Never had a problem with sensitivity until a couple of months ago. I figured it might be a bug, but it kept getting worse as time went by. It got to the point that I was having trouble typing. I removed the screen protector and gave it a good cleaning. It feels brand new again, no sensitivity problems anymore. I'm not saying that this is the solution to your problem, but it worked for me.

 

[BB1970]

I’ve noticed the same thing lately. I attribute it to iOS13 bugs. It was worse a few updates ago and has steadily been getting better. It’ll probably be fine as the updates keep coming

 

[Hello...]

I’ve had the same problem since the update for some reason the sensitivity has changed I have an iPad Pro 10.5

 

[Kal-037]

Had that issue with the new iPad Pros until 12.1 came out, since then it’s been awesome. *knock on wood.

 

[0989382]

I have to admit, iPad OS 13 has been the first time bugs and issues have genuinely plagued me to the point where it's stood in the way of my productivity. Sad times.

 

[zcohenzion]

I have an iPad Pro 10.5 and had a screen protector on it since day 1. Never had a problem with sensitivity until a couple of months ago. I figured it might be a bug, but it kept getting worse as time went by. It got to the point that I was having trouble typing. I removed the screen protector and gave it a good cleaning. It feels brand new again, no sensitivity problems anymore. I'm not saying that this is the solution to your problem, but it worked for me.

ok so couldn’t handle it any longer and decided to remove the screen protector and clean the screen with a cloth. First off - Wow what a beautiful screen it has (didn’t realize the extent the mate screen protector reduced the viewing quality...). ... secondly and most importantly, though only just removed, the problem seems to be solved (knock wood). How weird cause been using it for at least two months with no issues.....

 

[DragonX]

ok so couldn’t handle it any longer and decided to remove the screen protector and clean the screen with a cloth. First off - Wow what a beautiful screen it has (didn’t realize the extent the mate screen protector reduced the viewing quality...). ... secondly and most importantly, though only just removed, the problem seems to be solved (knock wood). How weird cause been using it for at least two months with no issues.....

You're lucky!
I don't think you're having the hardware problem with screen responsiveness most of us have here. The main and most severe problem with the iPad (that plagues a very large amount of users) cannot be solved by anything. Here is what users reported:

MacRumors News:

Growing Number of iPad Pro Owners Complain of Screen Stuttering Issues

Some iPad Pro owners who have 2017 and 2018 models have increasingly been running into issues with screen stuttering, based on a slew of threads on the Apple Support communities and the MacRumors forums. Affected users have iPad Pro models that sometimes refuse to register touch gestures...

forums.macrumors.com

(12+ pages of comments!)

Other forum threads:

Unresponsive screen ipad pro 12.9 2nd gen

Hello all, after the last two updates my ipad pro 12.9’ 2nd gen has issues with not responsive screen often. I need to exit the application or click the home button multiple times or lock the screen and all goes well after. Did a factory reset but nothing helped. Anyone else with the same issue...

forums.macrumors.com

(16+ pages of comments!)

2016 iPad Pro 12.9 screen intermittently unresponsive

iOS 11.3.1. It seems that my 2 year old 2016 iPad Pro has become unresponsive to touch. I frequently have to touch buttons multiple times for them to register and swiping and scrolling is generally a pain. It’s almost as if the software is too cpu intensive and it makes the iPad lag. I have...

forums.macrumors.com

12.9 iPad pro Gen 3 touchscreen problem

I bought a new 12.9" iPad pro on the first available day last Wednesday. The o, k, and to a lesser extent i and j keys on the on-screen software keyboard consistently recognized touch with a click and change in colour of the key but the letter would often not appear in any program. For o in...

forums.macrumors.com

iPad Pro Stuttering Issue Now More Widespread

The stuttering issue with the 2018 12.9 inch Pro is becoming more common now as I have been monitoring the thread on the Apple support pages. Some people with older models have also had the issue happen to them too. For context, My iPad was working perfectly until suddenly in Procreate it began...

forums.macrumors.com

Missing Keystrokes

I've been a long time user of iPad since gen 1 and owned several down the years so quite used to the one screen keyboard. However since I've started using this 12.9 Pro the keyboard is driving me nuts. I'm constantly having to correct my typing, especially for a missing space, but also for...

forums.macrumors.com

Known Problem? Screen stops responding

Newest 12.9’” iPad Pro, 1 TB/6 Gb model running iOS 12.1.3., no Screen Protector applied. Seems to occur on all areas of the screen. Screen freezes. Started cropping up just in the last few weeks, seems to be getting worse. Reacts as though the screen was very dirty or my finger isn’t...

forums.macrumors.com

10.5 Pro with unresponsive screen

I got my 10.5” Pro refurb from Apple in November. Have been using it extensively without any issues, however seem to have noticed an issue with the touchscreen in the ~last week. Once in a while it feels like it becomes unresponsive, sometimes the touch doesn’t respond until the third or fourth...

forums.macrumors.com

2nd Gen 10.5” degraded touch screen sensitivity?

Anyone experience the issue of reduced touch sensitivity with their 10.5 inch second generation iPad Pro? It mainly presents while trying to swipe with gestures or tapping. It seriously affects scrolling up and down and cross screen gesturing. It’s especially evident when playing touch...

forums.macrumors.com

iPad Pro 12.9 2018 Screen Latency issues

I have owned numerous iPads since the beginning and never had this issue before. I love the new Pro but it seems, more often then not, the screen will not react to my touch. Texts in iMessage will freeze as I am typing, scrolling with my finger will not register. It is almost as if the OS is...

forums.macrumors.com

Screen stutter iPad Pro 2018?

Hey guys, I’m on the iPad Pro 2018 12.9. I’ve had every version of the Pro and at some stage or another, they begin to stutter. Some days, I’ll wake up, try to use it in the morning and it won’t register a lot of my gestures. This seemed to be a big problem with my series 2 as it was doing it...

forums.macrumors.com

Screen touch unresponsive on 2018 iPad Pro's?

My girlfriend just let me know that her screen on her 12.9 iPad Pro from 2018 was unresponsive for a solid minute today while at work. She knows nothing of the previous ordeals with the 2017 models. Does anyone else have this issue? This is with just the WiFi model, not the LTE one.

forums.macrumors.com

Screen Stuttering issue on 11" iPad Pros ?

How rampant is the screen stuttering issue on the 11" iPad Pro ? MacRumors is reporting the issue occuring on the 12" iPP of 2018. Can anyone confirm if there are seeing this issue on the 11" iPad Pro aswell?

forums.macrumors.com

Touch screen response issues?

In the past week or so, the touch screen response on my iPad Pro 11” (about 6 weeks old) has gotten terrible. Sometimes typing doesn’t respond at all.... swipes sometimes only partially work... it is super annoying. Rebooting doesn’t seem to make any real impact. It’s acting either like the...

forums.macrumors.com

Screen not always reacting to touch

iPad Pro 12.9, 1st generation from 2015. Using ForScore App doesn't always react to finger touch to turn page. Playing a very fast piece of music it simply needs to respond to first touch. Any thoughts on something I'm missing?

forums.macrumors.com

 

[Aydy]

It may sound silly but toggling Bluetooth off/on resolved touch issues with my previous 10.5. This was with iOS 12.3.1 though but could be relatable. Made me wonder if the display/software has an issue discerning finger or pencil input, though I doubt this possible since they work in unison but toggling BT did the trick for some time.

 

[DragonX]

It may sound silly but toggling Bluetooth off/on resolved touch issues with my previous 10.5. This was with iOS 12.3.1 though but could be relatable. Made me wonder if the display/software has an issue discerning finger or pencil input, though I doubt this possible since they work in unison but toggling BT did the trick for some time.

Thank you for the suggestion, a lot of us tried switching Bluetooth and WiFi on/off, various connection settings, pencil, Accessibility options, Pro Motion, Factory Reset, Network Reset, restore from backup, cleaning iPad, rotating, putting at different angles. Using different Apple genuine chargers, backside protectors (I don’t have any screen protectors), tweaking almost all Settings on the iPad and removing/installing different applications, using different versions of iOS.

Nothing helps in the long run. After 3-12 months many iPads become unusable without any possible fixes.

 

[AutomaticApple]

You must have downloaded the Australian version of iOS 13 😱😂😱😂

They should probably change their location in settings.

 

[Bazooka-joe]

Lots of posts on here about touch disease. I had it on my 10.5 and then on my 11”. Apple genius tested my 11 and said it was a hardware issue and they swopped it for a new one

 

[IPadNParadise]

I have had my 10.5” for a year and half now with no issues what so ever until the last 6 weeks. It freezes up, not responding to anything except a hard reset. I’m grateful for that but is very irritating. I could upgrade it but that seems useless for this issue. On mine I would guess it started with one of the updates so Apple needs to get it corrected!

 

[DragonX]

I have had my 10.5” for a year and half now with no issues what so ever until the last 6 weeks. It freezes up, not responding to anything except a hard reset. I’m grateful for that but is very irritating. I could upgrade it but that seems useless for this issue. On mine I would guess it started with one of the updates so Apple needs to get it corrected!

Unfortunately if you caught a hardware iPad malfunction it just happens at random times to new and refurb iPads, and cannot be fixed by any Apple updates (many of us tried through these years, the issue dates back to 2017 and still not fixed on the new 2018s iPads).

 

[zcohenzion]

Update - after using my ipad pro for another day without the screen protector, i can say for certain the issue is NOT resolved, perhaps just a little improved. The screen is definitely not responding normally, for example even now while i’m typing this post i have to sometimes press a letter 2-3-4 times until it responds. Also when i press links/buttons it needs a couple of presses until it responds. Oh and there is still issues with scrolling... doesn’t always respond (needs a few attempts).

I’m seriously disappointed by this... i spent a ton of money on this ipad only few months ago :/ and i bought it at an apple premium reseller... now what am i supposed to do, i doubt they will replace it

 

[GBNova]

Is the touch disease isolated to the iPads or do the phones get it too?

 

[DragonX]

Update - after using my ipad pro for another day without the screen protector, i can say for certain the issue is NOT resolved, perhaps just a little improved. The screen is definitely not responding normally, for example even now while i’m typing this post i have to sometimes press a letter 2-3-4 times until it responds. Also when i press links/buttons it needs a couple of presses until it responds. Oh and there is still issues with scrolling... doesn’t always respond (needs a few attempts).

I’m seriously disappointed by this... i spent a ton of money on this ipad only few months ago :/ and i bought it at an apple premium reseller... now what am i supposed to do, i doubt they will replace it

Sorry to hear that and welcome to the club

Is the touch disease isolated to the iPads or do the phones get it too?

Some iPhones do get it too. I replaced 3 iPhones 8 a couple years ago until I got the working one at Apple Store. I was lucky it was still under warranty (I wasn't so lucky with the iPad Pro 2017, the issue started right after warranty ended up).

 

[leebroath]

Update - after using my ipad pro for another day without the screen protector, i can say for certain the issue is NOT resolved, perhaps just a little improved. The screen is definitely not responding normally, for example even now while i’m typing this post i have to sometimes press a letter 2-3-4 times until it responds. Also when i press links/buttons it needs a couple of presses until it responds. Oh and there is still issues with scrolling... doesn’t always respond (needs a few attempts).

I’m seriously disappointed by this... i spent a ton of money on this ipad only few months ago :/ and i bought it at an apple premium reseller... now what am i supposed to do, i doubt they will replace it

Record the issues on your iPhone / Camera or whatever and take it right back to Apple Genius bar

Its what I did and because I had proof, they exchanged it for another one

 

[kazmac]

@DragonX thsnks for posting all the links.

I keep trying with iPads because I cannot quit the drawing apps. Just bought another Air 3.

At any rate, I also appreciate the tips folks mention.

I do hope Apple sorts this out though, 3 years already.

Good luck all.

 

[DragonX]

@DragonX thsnks for posting all the links.

I keep trying with iPads because I cannot quit the drawing apps. Just bought another Air 3.

At any rate, I also appreciate the tips folks mention.

I do hope Apple sorts this out though, 3 years already.

Good luck all.

Thanks! I personally switched to Surface (almost), not overpriced, more drawing/productivity apps, better screen, stylus is the same, Microsoft doesn't hide from hardware problems and fixes them.

 

[kazmac]

Thanks! I personally switched to Surface (almost), not overpriced, more drawing/productivity apps, better screen, stylus is the same, Microsoft doesn't hide from hardware problems and fixes them.

I haven't found the Surface, its pen or art apps worked for me, but I am glad it works for you and others. Not starting a flame war and I certainly understand the move away from Apple.

I tried, for me, I am not ready to make that move.

 

[muzzy996]

Bleh. Ever since chatting online with a support representative and setting up an express exchange my gen 2 iPP 12.9 has been behaving perfectly. Never thought I’d be wishing for the issue to come back but I’m fearful of it passing inspection once returned and being charged for the exchange. LOL

 

[Gandek]

Just started having this issue as well on my Pro 10.5 in the past few days I’ll pick it up and the screen goes funky and unresponsive. A reboot fixes it and its usually fine for the next few days until it happens again. Hopefully it’s just a software problem as I only started having this problem on 13.1.3