It's here! - Oops, Thanks for Nothing FedEx

[weckart]

Me too. I truly hoped it would be OK. Am attaching a photo of the inside of the box. You can see a little deformed area on the notebook. At first I thought it was only the light on the notebook, but after the warped issue and the strange keys I looked again and it was slightly damaged. Must have been a pretty good hit.

I partly blame all of this eco packaging. There doesn't appear to be any worthwhile protection with the flimsy looking MBA boxing. I compare this to the packaging I got with my Powerbooks and even with my earlier MBPs. You could lob a brick at those and still have an even chance of no damage. I wonder how much carbon footprint saving is being offset by additional returns to retailer/manufacturer due to damage in transit.

 

[racer1441]

I'm not really surprised.

FedEX is a horrible company. I really wish we had an option with Apple to go USPS or UPS.

Anytime something comes from FedEX I get worried since they are just so freaking horrible.

 

[KPOM]

I'm not really surprised.

FedEX is a horrible company. I really wish we had an option with Apple to go USPS or UPS.

Anytime something comes from FedEX I get worried since they are just so freaking horrible.

My experience has been the opposite. I usually choose FedEx Express over UPS or USPS. That said, FedEx Ground can be shaky at times, since they use contractors.

 

[stevelaw]

That's a ridiculous response!

I agree, but no need to debate about my secretary.......

 

[stevelaw]

I partly blame all of this eco packaging. There doesn't appear to be any worthwhile protection with the flimsy looking MBA boxing. I compare this to the packaging I got with my Powerbooks and even with my earlier MBPs. You could lob a brick at those and still have an even chance of no damage. I wonder how much carbon footprint saving is being offset by additional returns to retailer/manufacturer due to damage in transit.

Your comment is interesting. When I opened the outer box, the only thing between the box and the MacBook Air packaging was four light cardboard corner supports. The material looked like the old cardboard packaging used for egg cartons. There was absolutely no other packaging to protect the inner box.

 

[KPOM]

Your comment is interesting. When I opened the outer box, the only thing between the box and the MacBook Air packaging was four light cardboard corner supports. The material looked like the old cardboard packaging used for egg cartons. There was absolutely no other packaging to protect the inner box.

That's the same as mine that I received from MacMall. I think that's Apple's new "eco-friendly" packaging.

 

[MikePA]

Your comment is interesting. When I opened the outer box, the only thing between the box and the MacBook Air packaging was four light cardboard corner supports. The material looked like the old cardboard packaging used for egg cartons. There was absolutely no other packaging to protect the inner box.

My MBA11 had eight cardboard corner supports, one at each corner on the top and bottom of the interior box.

 

[Rodimus Prime]

It doesn't take a rocket scientist to put two and two together. A smarter secretary would have noticed a package coming from Apple that looked like one of it's corners had been nearly kicked in and refused the package.

He's lucky everything turned out well since Apple has great customer service. But imagine if the box had been from another company that that gave him a hard time or refused to replace it? What if it was something in the box costing even more money and he couldn't get his money back?

If you're not smart enough to check where a package comes from before you sign it and further, to accept a grossly deformed package at that, you shouldn't be working in any capacity where you're accepting thousand dollar goods.

Well that again depends on how many shipments are brought in every day. Where I used to work I can promise you that the fount desk person receiving shipments should of signed for it and not though anything of it because of the number of shipments that come in and a surprising number of have boxes that look beat up due to no fault of the respective shipping company (they were shipped in well used boxes). Most of the time they do not contain anything fragile or anything that really matter if it was a little banged up.

So it can easily slip threw. Often things are signed for then they figure out who they need to go to.

 

[Mr. Savage]

All the cardboard in the world can't protect a thin slab of aluminum from a careless or over-zealous forklift driver. Hopefully Apple will extend you a little something extra for the hassle, OP.

 

[Z'sMBA-11]

You guys make it sound like Apple is going out of it's way to do a product return.

They actually like when Fedex screws it up. They now just sold 2 laptops! One laptop to you, and the other one to FedEx who BTW has to pay full price for the damaged shipment. Only winner I see here is Apple!

Well actually 3! That will be refurb'd and sold again!

Chris

 

[Truffy]

It doesn't take a rocket scientist to put two and two together. A smarter secretary would have noticed a package coming from Apple that looked like one of it's corners had been nearly kicked in and refused the package.

No package that's that badly damaged should be accepted, unless the damage is formally noted on the delivery sheet, irrespective of where it's come from.