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Tore Jonssen

macrumors newbie
Original poster
Nov 27, 2017
17
8
Getting a lot of kernel panics with my nMP, resulting in system freeze followed by black screen, restart and "Your computer was restarted...." error message. Problems seem to occur when pushing the system, rendering video etc.
Extensive hardware tests for 80 hours at our local ceritified reseller don´t come up with any errors.
I have installed / replaced RAM, reset everything, done clean install of the OS, test-run the OS without any external hardware attached and pretty much anything that one can do. I am at loss here on what to do next.....the crash reports seem to point towards the CPU, but I am no engineer and can not read these reports accurately.

Any input would be highly valued and appreciated.





Mon Nov 27 13:04:10 2017
*** Panic Report ***
Machine-check capabilities: 0x0000000001000c17
family: 6 model: 62 stepping: 4 microcode: 1064
signature: 0x306e4
Intel(R) Xeon(R) CPU E5-1650 v2 @ 3.50GHz
23 error-reporting banks
Processor 0: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 1: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 2: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 3: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 4: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 5: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 6: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 7: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 8: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 9: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 10: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
Processor 11: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC20_STATUS(0x451): 0xbe200000000b110a
IA32_MC20_ADDR(0x452): 0x00000007bced6780
IA32_MC20_MISC(0x453): 0xdcfe281088800086
panic(cpu 8 caller 0xffffff8011b8b04a): "Machine Check at 0x00000000a76b21af, registers:\n" "CR0: 0x0000000080010033, CR2: 0x00000001015ea000, CR3: 0x00000007b7bb611f, CR4: 0x00000000001626e0\n" "RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0014ed0000002800\n" "RSP: 0x00000000b0e67470, RBP: 0x0000000000000000, RSI: 0x0000002300000023, RDI: 0x000000230000000f\n" "R8: 0x856b7cf000000008, R9: 0x0000000000009403, R10: 0x015ea000b0e674a8, R11: 0x0000000000000000\n" "R12: 0x0000000000000000, R13: 0x0000000000000023, R14: 0xb0e6747000200246, R15: 0x0000001ba76b21af\n" "RFL: 0x0000000000200246, RIP: 0x00000000a76b21af, CS: 0x000000000000001b, SS: 0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.1.46/osfmk/i386/trap_native.c:168
Backtrace (CPU 8), Frame : Return Address
0xffffffa4039d3900 : 0xffffff8011a6d366
0xffffffa4039d3940 : 0xffffff8011b98494
0xffffffa4039d3980 : 0xffffff8011b8a429
0xffffffa4039d3a00 : 0xffffff8011a1f190
0xffffffa4039d3a20 : 0xffffff8011a6cd8c
0xffffffa4039d3b50 : 0xffffff8011a6cafc
0xffffffa4039d3bb0 : 0xffffff8011b95b98
0xffffffa4039d3c00 : 0xffffff8011a6ceba
0xffffffa4039d3c40 : 0xffffff8011b98494
0xffffffa4039d3c80 : 0xffffff8011b8a429
0xffffffa4039d3d00 : 0xffffff8011a1f190
0xffffffa4039d3d20 : 0xffffff8011a6cd8c
0xffffffa4039d3e50 : 0xffffff8011a6cafc
0xffffffa4039d3eb0 : 0xffffff8011b8b04a
0xffffffa4039d3fa0 : 0xffffff8011a1fa0f
BSD process name corresponding to current thread: Adobe Desktop Se
Mac OS version:
17A405
Kernel version:
Darwin Kernel Version 17.0.0: Thu Aug 24 21:48:19 PDT 2017; root:xnu-4570.1.46~2/RELEASE_X86_64
Kernel UUID: B84FDEFC-9081-35CE-8C51-25A9583AACDE
Kernel slide: 0x0000000011800000
Kernel text base: 0xffffff8011a00000
__HIB text base: 0xffffff8011900000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System uptime in nanoseconds: 47375908302
last loaded kext at 14459240807: com.apple.iokit.SCSITaskUserClient 404 (addr 0xffffff7f94372000, size 45056)
loaded kexts:
com.blackmagic-design.desktopvideo.firmware 10.9.7
com.blackmagic-design.desktopvideo.iokit.driver 10.9.7
com.promise.driver.stex 6.2.9
com.apple.iokit.SCSITaskUserClient 404
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.23.24
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleGraphicsDevicePolicy 3.16.19
com.apple.AGDCPluginDisplayMetrics 3.16.19
com.apple.driver.AppleHDAHardwareConfigDriver 280.12
com.apple.driver.AppleHV 1
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.AppleHDA 280.12
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleMCCSControl 1.5.3
com.apple.kext.AMDFramebuffer 1.5.8
com.apple.iokit.IOBluetoothSerialManager 6.0.0f7
com.apple.driver.pmtelemetry 1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.kext.AMDRadeonX4000 1.5.8
com.apple.driver.eficheck 1
com.apple.AVEBridge 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleThunderboltIP 3.1.0
com.apple.driver.AppleMGPUPowerControl 3.16.19
com.apple.kext.AMD7000Controller 1.5.8
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelMCEReporter 107
com.apple.iokit.IOBluetoothUSBDFU 6.0.0f7
com.apple.filesystems.apfs 748.1.47
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.filesystems.hfs.kext 407.1.3
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.driver.AirPort.BrcmNIC 1200.25.1a1
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AppleAHCIPort 329
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.0.0
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.IOBufferCopyEngineTest 1
com.apple.driver.AppleIntelCPUPowerManagement 220.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOTimeSyncFamily 600.15
com.apple.driver.DspFuncLib 280.12
com.apple.kext.OSvKernDSPLib 526
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOAcceleratorFamily2 373
com.apple.iokit.IOSurface 209
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.AppleGPUWrangler 3.16.19
com.apple.driver.AppleHDAController 280.12
com.apple.iokit.IOHDAFamily 280.12
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleGraphicsControl 3.16.19
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 517.17
com.apple.kext.AMDSupport 1.5.8
com.apple.AppleGraphicsDeviceControl 3.16.19
com.apple.iokit.IOGraphicsFamily 517.17
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.1.2
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleHIDKeyboard 203
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.0f7
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.0f7
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.0f7
com.apple.iokit.IOBluetoothFamily 6.0.0f7
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.3
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOSCSIParallelFamily 3.0.0
com.apple.driver.AppleThunderboltNHI 4.5.6
com.apple.iokit.IOThunderboltFamily 6.5.8
com.apple.iokit.IOAHCIBlockStorage 301.1.2
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.3
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.iokit.IOBufferCopyEngineFamily 1
com.apple.driver.DiskImages 480.1.2
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140
com.apple.iokit.IOSCSIBlockCommandsDevice 404
com.apple.iokit.IOSCSIArchitectureModelFamily 404
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMCRTC 1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
EOF
Model: MacPro6,1, BootROM MP61.0120.B00, 6 processors, 6-Core Intel Xeon E5, 3,5 GHz, 32 GB, SMC 2.20f18
Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6 GB
Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6 GB
Memory Module: DIMM1, 8 GB, DDR3 ECC, 1866 MHz, 0x802C, 0x31384A534631473732415A2D314739453220
Memory Module: DIMM2, 8 GB, DDR3 ECC, 1866 MHz, 0x802C, 0x31384A534631473732415A2D314739453220
Memory Module: DIMM3, 8 GB, DDR3 ECC, 1866 MHz, 0x802C, 0x31384A534631473732415A2D314739453220
Memory Module: DIMM4, 8 GB, DDR3 ECC, 1866 MHz, 0x802C, 0x31384A534631473732415A2D314739453220
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (7.77.37.0.1a1)
Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: AMD FirePro D700, Display Controller, Slot-1
PCI Card: AMD FirePro D700, Display Controller, Slot-2
PCI Card: Intensity Extreme, Video, Thunderbolt@159,0,0
PCI Card: pci105a,8760, RAID Controller, Thunderbolt@79,0,0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
USB Device: Keyboard Hub
USB Device: Microsoft 5-Button Mouse with IntelliEye(TM)
USB Device: Apple Keyboard
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Device: Pegasus2-R, Promise Technology, Inc., 1, 19.2
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Device: Intensity Extreme, Blackmagic Design, 1, 9.3
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
 

pl1984

Suspended
Oct 31, 2017
2,230
2,645
The nMP is known to have GPU issues and your problem may be the result of a failing GPU. If it's under warranty then my advice is to take it to Apple. If not I would contact Apple to discuss the GPU issue. Apple has a program in place to repair units with faulty GPUs regardless of warranty status.
 

Tore Jonssen

macrumors newbie
Original poster
Nov 27, 2017
17
8
According to our local reseller, this nMP is not covered by Apple´s exhange program (probably not produced within the time limits of the program). It is also not under warranty. So I am at loss on what to do next.
 

pl1984

Suspended
Oct 31, 2017
2,230
2,645
According to our local reseller, this nMP is not covered by Apple´s exhange program (probably not produced within the time limits of the program). It is also not under warranty. So I am at loss on what to do next.
I would recommend checking with Apple as they have a great reputation for handling things even when they technically fall outside of support.

All that aside did you make any changes to your system? If so the first thing I would recommend is to back them out. You also may want to try removing memory modules to determine if one (or more) are causing the problem. Any external peripherals plugged in? If so try disconnecting them.
 
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Squuiid

macrumors 68000
Oct 31, 2006
1,877
1,713
Yep, take it into Apple, not a reseller. The nMP is known for these GPU related kernel panics and Apple generally does the right thing and replaces the GPUs free of charge.
 

Tore Jonssen

macrumors newbie
Original poster
Nov 27, 2017
17
8
Thanks for answering. I have not made any changes to the system. I have removed memory modules one by one and in pairs, replaced them with modules from another nMP, removed all peripherals apart from 1 monitor, mouse and keyboard - basically anything you can thing of - but with no avail. As stated above, I have also done a clean install to rule out software issues.
 

MarkJames68

macrumors 6502
Sep 24, 2017
394
246
Thanks for answering. I have not made any changes to the system. I have removed memory modules one by one and in pairs, replaced them with modules from another nMP, removed all peripherals apart from 1 monitor, mouse and keyboard - basically anything you can thing of - but with no avail. As stated above, I have also done a clean install to rule out software issues.
It sounds as though you’ve done everything except swap the CPU. If your reseller is an authorized Apple repair shop see if they will try that for a reasonable price - would eliminate or confirm it’s the CPU. But I agree with the others who say to contact Apple directly.
 

Tore Jonssen

macrumors newbie
Original poster
Nov 27, 2017
17
8
They are an authorized Apple repair shop, yes (there are no Apple stores in Norway). CPU will cost around 735 USD. Should be a no cure, no pay option here...
 

Squuiid

macrumors 68000
Oct 31, 2006
1,877
1,713
Print this out and take it to the authorised reseller? Your nMP GPUs are very likely defective and should be replaced by Apple under their repair program.
https://9to5mac.com/2016/02/06/apple-mac-pro-repair-program-graphics-video/

Here's more info:
Apple or an Apple Authorized Service Provider will repair eligible Mac Pro models affected by the video issues free of charge until May 30, 2018. Apple lists a turnaround time of about 3-5 days.

https://www.macrumors.com/2016/02/06/late-2013-mac-pro-video-issues-repair-program/

Which GPU do you have and when was the nMP manufactured?
Use this to find date:
http://www.chipmunk.nl/klantenservice/applemodel.html
 

Tore Jonssen

macrumors newbie
Original poster
Nov 27, 2017
17
8
Thanks!
Info from the site:


Nice Name: Mac Pro (Late 2013)
Machine Model: MacPro6,1
See how much my machine is worth
Please visit our facebook page
Family name: A1481
Group1: Mac Pro
Group2: nothing
Generation:
CPU speed: 3.0GHz
Colour: Black
Production week : -22- (June)
Production year : -2014-
Model introduced: -2013-
Memory - flavour: DDR3-E-1867
Memory - number of slots: 4
Memory - maximum total: 128GB
Memory - largest module: 32GB
Factory: F5 (Refurbished? Harrisburg, Pennsylvania)
 

Squuiid

macrumors 68000
Oct 31, 2006
1,877
1,713
I would go back to the reseller and push for them to replace the GPUs under the repair program. I would put money on your issue being bad GPUs. Maybe they can loan you some D300s for a bit to test?
It is almost NEVER a faulty CPU in the nMP.
 
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mikeboss

macrumors 68000
Aug 13, 2009
1,524
813
switzerland
are you also getting crashes if there are no external devices (USB hub; Blackmagic; Pegasus RAID) connected to the system? usually, if the GPU is failing, the system's not giving kernel panics...

using your fovourite internet search engine, one should be able to find the Apple Service Diagnostics for the Mac Pro (Late 2013). look out for "ASD" and "3S159".

also, you're still running macOS High Sierra 10.13. installing the 10.13.1 update can't hurt...
 
Last edited:

MarkJames68

macrumors 6502
Sep 24, 2017
394
246
They are an authorized Apple repair shop, yes (there are no Apple stores in Norway). CPU will cost around 735 USD. Should be a no cure, no pay option here...
I wouldn’t buy a “new” cpu as you have a 6-core. I would get your own and ask for a flat rate repair charge.

https://www.serversupply.com/produc...A3bQ_foOSNB90SR_O9CbwE0tqRK5w0S0aAn49EALw_wcB

If Apple isn’t playing ball for a warranty exchange maybe do a little upgrade to a 10 core? :)

https://www.serversupply.com/produc...kTLgtgTs0-7fpeInCPkb6RhMsjkEWHzwaAr-YEALw_wcB
 

ActionableMango

macrumors G3
Sep 21, 2010
9,612
6,909
I would not be changing the CPU at this point. It is very unlikely that the CPU is the problem and once you do a major change like that, your own modifications complicate the issue.

Many people in the giant "nMP faulty GPU thread" have managed to use that GPU recall campaign even though their Mac was outside the date range, and even for the D300 (which isn't one of the models covered in the campaign). I would appeal directly to Apple instead of a third party reseller or authorized repair shop--I assume the third parties have to follow Apple stated policy 100% whereas Apple has clearly and repeatedly shown leniency.

Failing all that, check your credit card for warranty extension benefits. Typically credit cards will double the manufacturer warranty. I've used this benefit myself with my iPhone. What you do is get it repaired and then submit a claim to the credit card company to reimburse you for the repair.
 

poematik13

macrumors 65816
Jun 5, 2014
1,394
2,046
Your GPU is defective, this is a common issue with nMP's. Contact Apple support, they will fix it for free.
 

William Payne

macrumors 6502a
Jan 10, 2017
931
360
Wanganui, New Zealand.
I see you live in one of the many countries where Apple Stores do not exist. I can relate to that. However as has been stated there was obviously a GPU issues with your model machine, I would contact apple directly.
 

Tore Jonssen

macrumors newbie
Original poster
Nov 27, 2017
17
8
Yes, the panics also occur with no periferrals connected to the system.




are you also getting crashes if there are no external devices (USB hub; Blackmagic; Pegasus RAID) connected to the system? usually, if the GPU is failing, the system's not giving kernel panics...

using your fovourite internet search engine, one should be able to find the Apple Service Diagnostics for the Mac Pro (Late 2013). look out for "ASD" and "3S159".

also, you're still running macOS High Sierra 10.13. installing the 10.13.1 update can't hurt...
 

h9826790

macrumors P6
Apr 3, 2014
16,656
8,584
Hong Kong
In Asia, we often have to deal with the reseller and no warranty provide directly by the original company.

I found that the best way to deal with it is to contact the original company first, via email or support page. Get some black and white prove that your product is covered by warranty / repair programme. And then take everything to the reseller.

Sometimes the reseller will still charge you or refuse to provide any service. In this case, contact the original company’s support again. Ask them to deal with the reseller.

By using this “procedure”, so far all of my hardware issues are solved properly. It may be a bit more complicated. And sometimes may need to wait for months until the money back into my pocket (e.g. reseller improperly charge for the RMA). But always happy ending.
 

Tore Jonssen

macrumors newbie
Original poster
Nov 27, 2017
17
8
After talks with Apple and sending system diagnostics, Apple said crash reports are pointing towards faulty RAM. Bought new OWC RAM and replaced it - still crashes. Did a clean install of High Sierra on external drive, ran OS from there and opened up a few YouTube videos - still crashes (report below).
I an anxious to see where this is going to go...

---

Anonymous UUID: C47D7FAE-119E-9D9E-CCA3-42C8ACD5A4C0
Mon Dec 4 14:18:52 2017
*** MCA Error Report ***
CPU Machine Check Architecture Error Dump (CPU: Intel(R) Xeon(R) CPU E5-1650 v2 @ 3.50GHz, CPUID: 0x306E4)
Core: 0
IA32_MC17_STATUS=0xFA2000000018110A
IA32_MC17_CTL=0x0
IA32_MC17_MISC=0x1CF00013C0003886
Core: 0
IA32_MC19_STATUS=0xBE200000000B110A
IA32_MC19_CTL=0x0
IA32_MC19_ADDR=0xDEA629340
IA32_MC19_MISC=0x9CFE201088000086
*** Panic Report ***
Machine-check capabilities: 0x0000000001000c17
family: 6 model: 62 stepping: 4 microcode: 1064
signature: 0x306e4
Intel(R) Xeon(R) CPU E5-1650 v2 @ 3.50GHz
23 error-reporting banks
Processor 0: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 1: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 2: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 3: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 4: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 5: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 6: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 7: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 8: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 9: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 10: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
Processor 11: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC19_STATUS(0x44d): 0xbe200000000b110a
IA32_MC19_ADDR(0x44e): 0x0000000c9e8a5900
IA32_MC19_MISC(0x44f): 0x9cfe205088000086
panic(cpu 8 caller 0xffffff800a18985a): "Machine Check at 0x00007fff437a51ed, registers:\n" "CR0: 0x0000000080010033, CR2: 0xffffffa78cdd4000, CR3: 0x0000000e835870ef, CR4: 0x00000000001626e0\n" "RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000103eb8580\n" "RSP: 0x0000700002a04810, RBP: 0x0000700002a04920, RSI: 0x0000000000000f80, RDI: 0xffffffffffffe100\n" "R8: 0x0000000000000000, R9: 0xfffffffffffff840, R10: 0x0000000000000004, R11: 0x00000000000007c0\n" "R12: 0x0000000004040404, R13: 0x0000000000001f00, R14: 0x0000000000000004, R15: 0x000000010df017e0\n" "RFL: 0x0000000000000202, RIP: 0x00007fff437a51ed, CS: 0x000000000000002b, SS: 0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.20.62/osfmk/i386/trap_native.c:168
Backtrace (CPU 8), Frame : Return Address
0xffffffa788ccb8e0 : 0xffffff800a06b6f6
0xffffffa788ccb930 : 0xffffff800a196f54
0xffffffa788ccb970 : 0xffffff800a188c39
0xffffffa788ccb9f0 : 0xffffff800a01d190
0xffffffa788ccba10 : 0xffffff800a06b1cc
0xffffffa788ccbb40 : 0xffffff800a06af4c
0xffffffa788ccbba0 : 0xffffff800a194658
0xffffffa788ccbbf0 : 0xffffff800a06b2fa
0xffffffa788ccbc40 : 0xffffff800a196f54
0xffffffa788ccbc80 : 0xffffff800a188c39
0xffffffa788ccbd00 : 0xffffff800a01d190
0xffffffa788ccbd20 : 0xffffff800a06b1cc
0xffffffa788ccbe50 : 0xffffff800a06af4c
0xffffffa788ccbeb0 : 0xffffff800a18985a
0xffffffa788ccbfa0 : 0xffffff800a01da0f
BSD process name corresponding to current thread: VTDecoderXPCServ
Mac OS version:
17B48
Kernel version:
Darwin Kernel Version 17.2.0: Fri Sep 29 18:27:05 PDT 2017; root:xnu-4570.20.62~3/RELEASE_X86_64
Kernel UUID: 4B214D53-883B-3E5F-A115-9FDA17E68BA8
Kernel slide: 0x0000000009e00000
Kernel text base: 0xffffff800a000000
__HIB text base: 0xffffff8009f00000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System uptime in nanoseconds: 891638027653
last loaded kext at 515646905523: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8c07e000, size 32768)
last unloaded kext at 827132389777: com.apple.driver.DiskImages.KernelBacked 480.1.2 (addr 0xffffff7f900e0000, size 73728)
loaded kexts:
com.apple.filesystems.smbfs 3.2
com.apple.driver.AppleGraphicsDevicePolicy 3.16.19
com.apple.AGDCPluginDisplayMetrics 3.16.19
com.apple.driver.pmtelemetry 1
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.1f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.AppleMCCSControl 1.5.3
com.apple.driver.AppleHV 1
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.AGPM 110.23.24
com.apple.driver.X86PlatformShim 1.0.0
com.apple.kext.AMDFramebuffer 1.5.8
com.apple.driver.AppleHDA 280.12
com.apple.driver.eficheck 1
com.apple.kext.AMDRadeonX4000 1.5.8
com.apple.AVEBridge 1.0.0
com.apple.driver.AppleThunderboltIP 3.1.0
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AirPort.BrcmNIC 1200.26.1a3
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleMGPUPowerControl 3.16.19
com.apple.driver.AppleOSXWatchdog 1
com.apple.kext.AMD7000Controller 1.5.8
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelMCEReporter 107
com.apple.filesystems.autofs 3.0
com.apple.filesystems.apfs 748.21.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 407.1.3
com.apple.driver.AppleAHCIPort 329
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.0.0
com.apple.nke.applicationfirewall 183
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 220.0.0
com.apple.IOBufferCopyEngineTest 1
com.apple.iokit.IOTimeSyncFamily 600.15
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleSSE 1.0
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.AppleGPUWrangler 3.16.19
com.apple.driver.DspFuncLib 280.12
com.apple.kext.OSvKernDSPLib 526
com.apple.iokit.IOAcceleratorFamily2 374.1
com.apple.iokit.IOSurface 209
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.AppleHDAController 280.12
com.apple.iokit.IOHDAFamily 280.12
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleGraphicsControl 3.16.19
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 517.17
com.apple.kext.AMDSupport 1.5.8
com.apple.AppleGraphicsDeviceControl 3.16.19
com.apple.iokit.IOGraphicsFamily 517.17
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.kext.triggers 1.0
com.apple.driver.AppleHIDKeyboard 203
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.1f1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.1f1
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.1f1
com.apple.iokit.IOBluetoothFamily 6.0.1f1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.3
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.iokit.IONetworkingFamily 3.4
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleThunderboltNHI 4.5.6
com.apple.iokit.IOThunderboltFamily 6.5.8
com.apple.iokit.IOAHCIBlockStorage 301.20.1
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.20.7
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140
com.apple.iokit.IOSCSIBlockCommandsDevice 404.20.1
com.apple.iokit.IOSCSIArchitectureModelFamily 404.20.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOBufferCopyEngineFamily 1
com.apple.driver.DiskImages 480.1.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMCRTC 1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
EOF
Model: MacPro6,1, BootROM MP61.0120.B00, 6 processors, 6-Core Intel Xeon E5, 3,5 GHz, 64 GB, SMC 2.20f18
Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6 GB
Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6 GB
Memory Module: DIMM1, 16 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343247523741465234432D52442020
Memory Module: DIMM2, 16 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343247523741465234432D52442020
Memory Module: DIMM3, 16 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343247523741465234432D52442020
Memory Module: DIMM4, 16 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343247523741465234432D52442020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (7.77.37.2.1a3)
Bluetooth: Version 6.0.0f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: AMD FirePro D700, Display Controller, Slot-1
PCI Card: AMD FirePro D700, Display Controller, Slot-2
PCI Card: pci1b21,622, AHCI Controller, Thunderbolt@81,0,0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
Serial ATA Device: LaCie Rugged RAID 0, 4 TB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
USB Device: Keyboard Hub
USB Device: Microsoft 5-Button Mouse with IntelliEye(TM)
USB Device: Apple Keyboard
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Device: Rugged Raid THB USB3, LaCie, 1, 7.1
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
 

pl1984

Suspended
Oct 31, 2017
2,230
2,645
Tell them to stop wasting your time and replace the video cards already (and reimburse you for the RAM you just purchased).
 
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Reactions: Squuiid
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