Let's give Apple a break...

[megfilmworks]

It says:

Give Apple a break? How's about Apple giving us one?

They just did. They developed and brought to market a product no other company had the insight or the guts to develop.

By the way, what do you think a battery for a Razr costs. I think it was $65,
And I had to replace it twice in 2 years. My 5 year old iPod still works great on the original battery, so, I will stick with the tried and true track record of Apple.

 

[synth3tik]

Why give them a break? Apple came out with a fantastic product. There is no reason to criticize Apple, therefor no need to give them a break.

 

[zap2]

The iPhone is good...well worth 600USD IMO, however I'm not going to ignore its short comings, Apple needs to know iPhone has it faults, and they can fix them.

 

[shortelvis]

It says:

This warranty does not apply:....
(f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship;

The big question is whether Apple will assume responsibility for defective batteries, especially if they run into the tens of thousands and more.

http://images.apple.com/legal/warranty/iphone.pdf

Apple has sold approximately 600,000 units at $500 per unit or more. That comes to approx. 300 million dollars gross, in just one week. According to the tear down stats, Apple's profit margin is 50% leaving them with a 150 million in cash.

Give Apple a break? How's about Apple giving us one?

Ok, I think you're confused, there is a difference between standard Apple care and Applecare. You get a standard warranty like any other product, but if you buy the Applecare plan, it's totally different. Applecare will cost $69 dollars on the iPhone and I'm pretty sure you'll see that Apple will cover a battery replacement for worn batteries within the 2 year agreement.

 

[Madame Defarge]

I'm not confused.... about this anyway

Whatevah the extended warranty is called, Apple doesn't warranty parts that they don't manufacture, so batteries are only replaced if defective.

The problem will be getting Apple to admit that the battery issues aren't the fault of the user.

Having been through this with Apple regarding a faulty track pad on the iBook, I don't have a lot sympathy for apple, especially if they knowingly shipped a defective product, and at the last minute informed the public that they would have to send the phone in to have it replaced at a cost of $79 bucks plus shipping.

For more on this:

http://tech.monstersandcritics.com/news/article_1326922.php

the iPhone’s internal battery is embedded and cannot be removed or replaced by the consumer. Whereas most other mobile devices have easily transferable batteries, the new iPhone must be returned to Apple for battery replacement, and that’s what the Foundation for Consumer and Taxpayer rights is not happy with.

More pointedly, the California-based foundation has dispatched a letter to both Apple Inc. and AT&T Inc. (the iPhone’s exclusive US carrier) outlining that iPhone customers are not being properly informed regarding the battery replacement process and the connected personal costs that it duly incurs.

 

[shortelvis]

Whatevah the extended warranty is called, Apple doesn't warranty parts that they don't manufacture, so batteries are only replaced if defective.

Nobody but internal Apple employees know the complete details of the iPhone Applecare. Period. Have you ever owned an iPod, Apple replaces iPod batteries with the Applecare protection plan. Apple doesn't make batteries...starting to make sense? Stop freaking out and accept that nothing comes for free, regardless of who manufactured it. The ONLY gripe I could understand would be if I was a person who was used to carrying an extra battery on the road during business trips or vacations. The soldering of the battery to the board wouldn't allow a quick swap. Although, I'm sure someone will make a battery extension pack through the sync port of the iPhone, just like the iPod. Apple has guaranteed that your iPhone won't go bad from the use of third party Hong Kong batteries sold for $10 on eBay that aren't even the advertised voltage anyway. You can tell I've had experience with that...You get what you pay for.

 

[DiamondMac]

I have had some battery problems with my MBP and had it replaced at every turn. No biggie

As long as my iPhone battery is covered in the next 2 years, I am content.

I don't plan on having this phone PAST 2 years anyway

 

[Madame Defarge]

Look....

Forget Apple Care. The link below is to Apple's iPhone warranty page. It says right there that batteries aren't covered. That might be OK, if they worked properly.

http://images.apple.com/legal/warranty/iphone.pdf

This whole issue is perplexing, perhaps because, while I've been a Mac user for 15 years and admire the visionary aspect of the company a great deal, they are just a company. I've also seen how they take advantage of the strong sense of loyalty that many Mac users feel towards the company, but I haven't seen that loyalty returned.

No where in their promotions, or users manuals, does it say that phones may not fully charge or completely run down with 5 hours with normal usage. Or that Safari routinely crashes, or that you can't listen to the iPod function and surf the web at the same time, without it crashing, phone freezes etc, etc.

A lot of the people who bought the 1st generation, really had their hearts set on the ultimate Apple experience. Many, probably don't have a lot of money throw around. While their faith in this product is touching, Apple's putting out a defective product is not.

Here's the link to the iPhone support page. Do you really think we should give a company a break that has let down so many people? They had to know these problems existed and yet they launched it anyway, for a profit of $150 million dollars, in one week.

http://discussions.apple.com/forum.jspa?forumID=1139

If these problems as as widespread as they seem to be, apple will have hurt it's reputation with those who are buying an Apple product for the first time, or only have an iPod. iphone issues could very well blow back on the company. You may tolerate a phone with lots of issues, but a lot of people will be turned off.

 

[shortelvis]

Forget Apple Care. The link below is to Apple's iPhone warranty page. It says right there that batteries aren't covered. That might be OK, if they worked properly.

Are you always this stubborn? If you are going to ONLY go with the limited one year warranty, then it's your loss and what you are blaming Apple for is unreasonable. It's a STANDARD...ONE...YEAR...WARRANTY! Name a reason why it would be in Apple's best interest compared to ANY other company to go out any farther on a cell phone battery. Who would, it's the nature of the battery to last a decent 2-3 years tops. Whether its a DSLR or a PSP, all batteries have a shelf life. Don't kid yourself either, Apple is in business to make money, being innovative and fair to the customer is just what proves they are smarter than most companies. Give a little, get a lot back. I have seen so many units replaced by Apple it's ridiculous. I can't believe people are splitting hairs over the small stuff, Apple as a whole treats their customers better than any other company I (and most people I know) have ever dealt with.

 

[megfilmworks]

They had to know these problems existed and yet they launched it anyway, for a profit of $150 million dollars, in one week.

I'm glad this poster does not work for me. Have you figured in R+D, marketing, rollout costs, just to name a few of the variables.
Someone who knows business would suggest that Apple probably is still in the red with the iPhone even though it has been a bigger success than anticipated.

The above poster is dishonest and/or lacking in the ability to think clearly.

 

[jg2000]

As far as crashes, they are few and far between on my phone.
And what I'm seeing is really nothing more than a switch to home with one touch returning you instantly back. 1-2 secs max...and I'm sure the bugs will be addresses in easy little software updates...that is the MO at Apple.
They don't sell you a fixed (and buggy) phone like the BB or worse yet Palm

couldn't agree more, we have a lot of people jumping the gun here, Apple is well aware what people want and what people have been complaining about. I have no doubt they will rise to the occasion. Do they even release updates for BB's?

 

[Sobe]

They had to know these problems existed and yet they launched it anyway, for a profit of $150 million dollars, in one week.

I'm glad this poster does snot work for me. Have you figured it R+D, marketing, rollout costs, just too name a few of the variables.
Someone who knows business would suggest that Apple probably is still in the red with the iPhone even though it has been a bigger success than anticipated.

The above poster is dishonest and or lacking in the ability to think clearly.

Nah, there are just people in this world who feel empty if they can't walk around feeling indignant about something.

 

[megfilmworks]

The iPhone is good...well worth 600USD IMO, however I'm not going to ignore its short comings, Apple needs to know iPhone has it faults, and they can fix them.

I agree!
But, with every Apple employee getting a new iPhone from the company and power users like Jobs using it everyday, I think that Apple will be fully aware at all levels of the few shortcomings of an otherwise spectacular product.