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Long Story Short: I havn't paid for my iPad

N

nickknight

macrumors newbie
Original poster
May 26, 2010
12
0
So I got an iPad from my local Apple store on launch day and I love it! But I had a problem with the wifi working although the 3G was fine so I took it back to the store and the man who served me explained he would need to refund it and then resell me one to give me a replacement for the faulty iPad. He didn't however refund it onto a gift card like he should have and instead refunded it back onto my debit card. When he tried to take the money back out for the new iPad it wouldn't go through because the funds weren't available to do so as obviously the money takes a few days to be refunded. After nearly a two hour wait in the Apple Store they let me go with my new iPad however they took an imprint of my card manually and I had to fill out a form and they said it would be fine and the money would come out in due course. The next week I got a phone call asking for the IMEI number of the iPad so I gave it them and they said that it was fine and the money had come out and they were sorry for any inconvenience. Today however I received another phone call saying I would have to go back in the store because they had not got the money and I have to make the trip (which takes a few hours) to pay for it (even though I was told this was all sorted out?) I'm going to go to my bank to ask if the money is in my account or not because something seems abit fishy to me... But has anyone else experienced a similar problem on here or could give me any advice?

Its such an inconvenience, Thanks, Nick
 
I dont have a iPad and do not know how they handle the sales of them, but I would hope that if apple has an imprint and all your card info they can put it through, somethign seems fishy. I would call them and tell then you want the full story or your not coming in because it is such an inconvenience.
 
Tell them if you have to come in, you expect to be reimbursed for your time and travel expenese.
 
There is no good reason to make you go there physically. You can give them a credit card number, send a check, or whatever.

I would refuse to go. It is not like you have stolen anything. You tried to pay. You should still pay, of course, but not necessarily on their terms.
 
Thats BS! They took an imprint of your card, they gave you the product. Having to drive back so they can take your money shouldn't be your problem.

If it was me, i'd bitch like hell having to drive back a few hours and would just let my bank handle it. Keep your receipts/statements. You didn't shoplift so I don't see how it would escalate into anything serious.
 
Personally, I wouldn't even worry about it. It's their fault. If they can't figure it out with a copy of your credit card, it's their problem.
 
When I had my iPad exchanged, they didn't refund and charge again... They just swapped them out. They did a return and a sale on the same receipt so the balance was $0...
 
Not sure about the U.K., but Apple Store U.S. would refund to store credit for a new purchase, just to prevent such thing from happening. And typically Genius Bar would just exchange and giving you a receipt.

me2000 said:
When I had my iPad exchanged, they didn't refund and charge again... They just swapped them out. They did a return and a sale on the same receipt so the balance was $0...
Click to expand...

Exactly.
 
This is what I hate about the apple stores. Sure removing checkouts may have been a good idea but they are carrying around those PDAs and you hand the credit card you do not know if it's fully going though or if someone is overlooking the clerks shoulder at my personal info.

I always go to a locally own authorized apple store thats been around for like 30 years. Staff are more friendly and its less packed. Plus no teenagers freeloading on the macs taking pictures for their myspace (who's to say a pervert won't come in and take those images off for "personal" use?) when people are wanting to check out the macs because they are looking to buy.
 
If you don't do anything, it is the employee who helped you out, not the store, that would have to pay for your iPad. Yes, that employee did make a mistake of refunding the money to your account, instead of to a gift card. But he or she did you a favor and let you walking out with an iPad without paying. Instead, that employee could have said too bad, come back with another debit or credit card before taking that iPad.
 
silverblack said:
If you don't do anything, it is the employee who helped you out, not the store, that would have to pay for your iPad. Yes, that employee did make a mistake of refunding the money to your account, instead of to a gift card. But he or she did you a favor and let you walking out with an iPad without paying. Instead, that employee could have said too bad, come back with another debit or credit card before taking that iPad.
Click to expand...

Na the employie would either get fired suspended or be coached/written up.
 
nickknight said:
So I got an iPad from my local Apple store on launch day and I love it! But I had a problem with the wifi working although the 3G was fine so I took it back to the store and the man who served me explained he would need to refund it and then resell me one to give me a replacement for the faulty iPad. He didn't however refund it onto a gift card like he should have and instead refunded it back onto my debit card. When he tried to take the money back out for the new iPad it wouldn't go through because the funds weren't available to do so as obviously the money takes a few days to be refunded. After nearly a two hour wait in the Apple Store they let me go with my new iPad however they took an imprint of my card manually and I had to fill out a form and they said it would be fine and the money would come out in due course. The next week I got a phone call asking for the IMEI number of the iPad so I gave it them and they said that it was fine and the money had come out and they were sorry for any inconvenience. Today however I received another phone call saying I would have to go back in the store because they had not got the money and I have to make the trip (which takes a few hours) to pay for it (even though I was told this was all sorted out?) I'm going to go to my bank to ask if the money is in my account or not because something seems abit fishy to me... But has anyone else experienced a similar problem on here or could give me any advice?

Its such an inconvenience, Thanks, Nick
Click to expand...
This sounds like it may be a privately owned apple store. Did it have a hand painted sign in the window? The iPad you got was probably one of those Chinese knock offs. I wouldn't trust them, it's probably a scam. Did they look Nigerian?
 
Blorzoga said:
This sounds like it may be a privately owned apple store. Did it have a hand painted sign in the window? The iPad you got was probably one of those Chinese knock offs. I wouldn't trust them, it's probably a scam. Did they look Nigerian?
Click to expand...

What a way to be racist.

Plus not all privately owned apple retailers are bad. Here is mine

http://www.themacstore.com/

They been around for years and have friendly and reliable service.
 
Did the refund come through? If so how long did it take? I've been waiting 11 days and my credit card hasn't gotten a refund for a returned iPad. I do have the invoice for the return, but i haven't relieved ghe money yet :/
 
I personally thinking your being a bit paranoid. It just sounds like a Specialist screwed up at the Apple Store. I doubt anything crazy is happening.

I would say though, that driving back three hours is ridiculous. It's not your fault they screwed up. I would demand that they accept payment some other way.
 
csm0017 said:
Personally, I wouldn't even worry about it. It's their fault. If they can't figure it out with a copy of your credit card, it's their problem.
Click to expand...


I agree with this. So much. Don't go back. If they don't collect on one measily iPad they'll be more than fine. You gave them your credit card number. Tell them to use that if they call again. They shouldn't need anything else. And if they get in trouble they deserve it for being so stupid. It's not your fault. Fuggedaboudit. Lucky you!
 
This happened to me, only with an itouch and at circuit city not apple. got an itouch from the wife. went in to add an insurance policy to it. Got same line they had to return it and resell it to me. all this went off without a hitch. now here's the odd part they were out of itouches at the time(the clerk insisted they must be returned and sold a different one due to serial numbers and such) so I was sent to another store to pick one up. once again everything went smoothly, until a few days later I get a call from my bank letting me know my fraud protection stopped payment to circuit city for suspicious totals, being as they charged the exact amount within the same day. So I call circuit city to see what I need to do. they are then going out of business and don't care. ok, fine like I care. two weeks go by I get an itouch in the mail from circuit city. the clerk screwed up and had it shipped to my house once available. once again I call circuit city, and being as they had closed am redirected a few times until I get pretty much a "well there is nothing we can do you just got lucky" response so I chalked it up to I had some good karma stored up somewhere. lol
 
Call your bank and report your card number might have been compromised and they'll regenerate a new card number and send you out a new card. You go about up to 7 days without your bank card but you get a free iPad. Without your actual account number and routing number they're pretty boned on charging you. Enjoy your free iPad, op, you totally deserved it (trying to give you moral support here.)
 
Check, but if the money hasn't been removed please go back and pay for it.

Had the same thing happen to me when I worked retail, I called the guy, asked him to pay for something we accidentally let him leave with. Would've cost me my job and it was an honest mistake. Luckily the guy was kind and came back and fixed it up for me.
 
kutsushita said:
Call your bank and report your card number might have been compromised and they'll regenerate a new card number and send you out a new card. You go about up to 7 days without your bank card but you get a free iPad. Without your actual account number and routing number they're pretty boned on charging you. Enjoy your free iPad, op, you totally deserved it (trying to give you moral support here.)
Click to expand...

Yeah, that's fraud. They'll pull your image from the security camera and you'll go to jail.
 
Apple is totally testing your loyalty. They're tracking you dude.

I'd pay ASAP before they remotely make the iPad blow up your house or something.
 
ChrisGonzales90 said:
What a way to be racist.
Click to expand...

Whoa there, Hoss, I don't think that word means what you think it means, so grow up.

But yes, the Mac Store is great.

And to the OP, why not just:
1) call or log into your bank to confirm funds, and check to see what funds, if any, Apple has deducted from your acct.

2) call apple & say it's difficult for you to come in right now, but they should charge your card again if they need to get the full iPad price deducted.

3) then later, just check via your bank that the charges are correct.

That's probably what I'd do, and if they screw it up again you can always go the Apple store then and kick some tail. :D
 
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