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Long Story Short: I havn't paid for my iPad
- Thread starter nickknight
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Do you what you need to do to pay for the product.
Being a little blunt here, the lack of self-integrity in some of these posts is disappointing. Will Apple, a billion-dollar company, "miss" your $500? No. Do they plan for coming short on collected vs inventory? Yes. But that's all entirely beside the point.
I'm not saying it was your intention, this rather is directed at those who promulgate dishonesty, but your personal character and integrity is priceless. Don't sell yourself short over a 3 hour drive and $500. Do what you need to do to pay for the product. I believe that's been your (the OP) intention the entire time and I applaud you for that.
The greed that's crushing the economy of the world was all started with a few dishonest deals. Don't add to the equation.
Being a little blunt here, the lack of self-integrity in some of these posts is disappointing. Will Apple, a billion-dollar company, "miss" your $500? No. Do they plan for coming short on collected vs inventory? Yes. But that's all entirely beside the point.
I'm not saying it was your intention, this rather is directed at those who promulgate dishonesty, but your personal character and integrity is priceless. Don't sell yourself short over a 3 hour drive and $500. Do what you need to do to pay for the product. I believe that's been your (the OP) intention the entire time and I applaud you for that.
The greed that's crushing the economy of the world was all started with a few dishonest deals. Don't add to the equation.
Really?
It's a world where everyone that can will screw you blind just for sport.
You fight for everything you can get, and you take advantage of every situation, or you will end up on the short end every single time.
Asking you to drive to the store is absurd! I would never agree to that. If they want to charge you they can do it over the phone or you can send them a check/money order. My stance would be I have no problems paying for the item but I will not go out of my way anymore to fix your problem. They will either give you another option or they will forget about it.
Really?
It's a world where everyone that can will screw you blind just for sport.
You fight for everything you can get, and you take advantage of every situation, or you will end up on the short end every single time.
You live in a sad, hopeless world then. Call it what you will, Karma, God, Buddha, Allah, Fate... it's a bitch and will bite you back one day. Sooner or later, you reap what you sow. Laugh at me now, loathe yourself later.
I know this isn't exactly on topic but my God you just basically pointed out the exact reason why I don't go to the Apple store unless I can't buy it anywhere else. I tend to go to Best Buy and it's still annoying with little kids playing on the Apple products.
I was trying to show my mother the Macbook Pro the last time I was there and this man jumped in front of me to go and check his email. Really???
The whole process and atmosphere at any Apple store i've been to is just not my cup of tea.
Fate, karma, ect... All Bull Flop. No such thing. Bad things happen to good people. I'm glad for people who believe that milarky though, helps me get further each and every day!
The facts are that the OP has an iPad and the Apple Store has a valid credit or debit card number. There is no bad karma to be had in telling the Store, over the phone, to charge the card again. If they cannot do that without an expiration date or a security code then yes, give them that information, but otherwise tell them to work it out. Mistakes are a cost of doing business. If the employee must pay then that is the consequence for doing it wrong the first time and he/she has the choice to work elsewhere. The OP is bad-karma free.
Yes, I'm serious. It was their mistake, if they want the OP to drive three hours out of his way, then obviously they should pay for his time and trouble. Well, maybe not really, but asking people to pay is a good way to get them to stop and think about exactly how much trouble they are asking the OP to take on.
They may or may not do anything on this.... i have over 1200 miles, 20+ hours and over $250 in gas into a repair on my MBP - the majority of which stems from their lack of fixing it at the depot the first time AND breaking a key on my KB.
They haven't done squat to make me not be irked to high h*## about the whole thing. They wouldn't have had to be so "gracious" and did the last repair out of my AC window if they had done it right in the first place back last september when there was multiple months left on the plan. THEN to add to the insult, they promised me it would be done the day the parts came in.... 5 days later they hadn't even started it making it hard for me to combine with another trip to pick up.
I am going to have a hard time going back to either of the 2 stores involved....
ANYWAY, to the OP - don't make it easy on them. Tell them you at least want an iTunes GC to reimburse for your gas/time before you go back, otherwise, they can do it over the phone.
They don't care about the OP's time and trouble. They won't pay him for his mileage. While I can somewhat sympathize with the OP, asking a company to reimburse you for mileage will get you a strange look and a firm "no".
Sorry for all the driving you "had" to do...you could have had Apple send you a box and ship the computer to them to get fixed. I did that with my g/f's MacBook instead of driving to the Apple store. That would have solved your mileage/fuel cost issue.
Actually, my customer care rep handling the case did not want it to go to the depot for repair since that is where the original problems started. He wanted it done at another store than who had handled it originally. I was actually told NO to a box at the end once.
So when they won't send a box, and will only do it in store, and requested multiple trips to have that new store look at it (actually the rep wanted one, and then the store wanted their "guru" to see it before it was checked in).... You either go with it or skip the repair. Well, it got old. Very old.
It was a very non-Apple experience for the almost 4 months it played out over. I'm still disgusted when I look at the computer (that was full of black marks and just filthy upon its return) and have no desire to walk into any apple store. Sad huh? I reached a point that i actually asked them to replace my $2800 mbp with a $999 mb. I didn't care what i was giving up... I just was done with the whole mess.
Gee, it's been 3 weeks since i got it back, guess time hasn't healed it all yet huh?
Anyway.....
OP - I'm rather interested as to where all of this lead.. what did you end up deciding to do?
I personally would err on the side of many others in this post by being polite and professional, but telling them that they need to charge you over the phone, make arrangements for a money order, or drive to YOU in order to rectify the problem. You acted in good faith and with the full consent of Apple to walk out of that store with the iPad knowing that they would charge your card. If they are incompetent or irresponsible from that point on, it is their own responsibility to rectify their mistakes. If you, the customer (who has no leverage over Apple to speak of), were to "make a mistake", they would "apologize for the inconvenience" and "regretfully" send you on your way. This is one opportunity where the shoe is on the other foot, and I say make the best of it!
P.S. My Dad is a very hard working and thus successful lawyer who bills over $500/hour. I don't know about you, but if he were in this situation it would be fiscally outrageous to suggest that he drive out there to fix the problem. I suggest you submit to them that you are no different; your time is valuable (regardless of how much you make) and they have no place do demand any from you.
I personally would err on the side of many others in this post by being polite and professional, but telling them that they need to charge you over the phone, make arrangements for a money order, or drive to YOU in order to rectify the problem. You acted in good faith and with the full consent of Apple to walk out of that store with the iPad knowing that they would charge your card. If they are incompetent or irresponsible from that point on, it is their own responsibility to rectify their mistakes. If you, the customer (who has no leverage over Apple to speak of), were to "make a mistake", they would "apologize for the inconvenience" and "regretfully" send you on your way. This is one opportunity where the shoe is on the other foot, and I say make the best of it!
P.S. My Dad is a very hard working and thus successful lawyer who bills over $500/hour. I don't know about you, but if he were in this situation it would be fiscally outrageous to suggest that he drive out there to fix the problem. I suggest you submit to them that you are no different; your time is valuable (regardless of how much you make) and they have no place do demand any from you.