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Mac Pro 2013 Random Restarts
- Thread starter Catch
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I left my 6C running all night patching Guild Wars 2 and it was still running this morning.
No problems with mine.
No problems with mine.
Well I'm pretty sure I've found the issue with my Mac Pro quad 3.7 D700. I only have problems if the computer has been put to sleep then a random restart in Mac X will happen 1-15 minutes later after wakeup. Other wise I'm up for days no issue If don't put the computer to sleep.
I do have Bootcamp with Windows 8.1 I can put it a sleep, but doesn't stay a sleep after so long that I just found out. But doesn't restart or any other issues. I found this in the even viewer under system.
Microsoft-Windows-Kernel-Power
The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.
After googling looks like a problem with Intel Rapid Start Technology (IRST) or something like it. So might be motherboard or CPU or a new fix Mac Pro firmware update is needed.
I've been talking to Apple care so I'll let you all know when they get back to me. In the mean time I'm open to any other ideas or thoughts. Or anyone confirm they have the exact same issue as me?
I do have Bootcamp with Windows 8.1 I can put it a sleep, but doesn't stay a sleep after so long that I just found out. But doesn't restart or any other issues. I found this in the even viewer under system.
Microsoft-Windows-Kernel-Power
The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.
After googling looks like a problem with Intel Rapid Start Technology (IRST) or something like it. So might be motherboard or CPU or a new fix Mac Pro firmware update is needed.
I've been talking to Apple care so I'll let you all know when they get back to me. In the mean time I'm open to any other ideas or thoughts. Or anyone confirm they have the exact same issue as me?
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I haven't read the entire thread, but honestly, as much as these things cost, you shouldn't have to put up with this nonsense right off the bat. I wouldn't fuss with it, I'd make Apple do the work. That's what you paid for...
I did do Mavericks reinstall on the main partition and new user account but that didn't help.
But what did work so far I think. I made a new partition and install Mavericks fresh and I haven't had a sleep that made the computer restart later after wake. If I find anything else or the issue comes back I'll let you all know.
Cheers!
But what did work so far I think. I made a new partition and install Mavericks fresh and I haven't had a sleep that made the computer restart later after wake. If I find anything else or the issue comes back I'll let you all know.
Cheers!
The restarts have started happening again. Spoke with Apple Care and they said it sounds like a hardware issue. I am having a replacement machine sent out. I was not happy to keep the machine after all the trouble. I'd rather have a replacement than keep doing work arounds... Hopefully they will send it out fast.
Cheers guys,
C
Cheers guys,
C
How fast did this happen initially? I'm surprised it slipped through stress testing unless something happened in transit.
In my case I think I found the smoking gun. I hope this might help other people. I'm still testing and getting more details. I'll let apple and adobe know too.
My issue came back after installing adobe flash player. So uninstalled adobe flash player and I haven't had a restart yet. Anyone else notice this or test it out too?
I'll post back on what I find out.
Best Regards!
My issue came back after installing adobe flash player. So uninstalled adobe flash player and I haven't had a restart yet. Anyone else notice this or test it out too?
I'll post back on what I find out.
Best Regards!
Blah it wasn't adobe flash...... I'll post back once I truly have this fixed or a replacement. Though I could go with out putting the computer to sleep!
Did not work for me either. My machine has now gone back to Apple and I have a new delivery coming in one to two weeks. Fingers crossed this time it will be fine!
C
I'm currently working on the hunch that it may be a thunderbolt issue. My current setup is two standard 24" monitors connected through mini displayport in the thunderbolt ports, each on separate buses. I also have a Pegasus2 R4 connected to the third thunderbolt bus. I'm yet to have a failure without the Pegasus2 connected and mounted and in medium use.
I've left the Mac Pro on overnight twice without the Pegasus2 on to see if I can replicate the random restart, no luck yet. The Pegasus2 is too noisy to leave on overnight. I've downloaded seti @ home to keep the Mac Pro under medium load overnight too. Current uptime is 22 hours without a restart & without using the pegasus2.
I've left the Mac Pro on overnight twice without the Pegasus2 on to see if I can replicate the random restart, no luck yet. The Pegasus2 is too noisy to leave on overnight. I've downloaded seti @ home to keep the Mac Pro under medium load overnight too. Current uptime is 22 hours without a restart & without using the pegasus2.
I had the same issue initially *8 core d700 model*. It manifested itself when my Pegasus 1 was installed.
Initially I just shut off all power saving modes. That fixed it.
I since updated to 10.9.2 and that also fixed it.
Initially I just shut off all power saving modes. That fixed it.
I since updated to 10.9.2 and that also fixed it.
Apple Care did the capture Data ACCD.dmg and they just called me the other day to say engineering think that the CPU board is the issue and will need to replace it. So I'm having a certified Apple store look at it and get the replacement part to see if that fixes. Once I know more I'll leave a post.
So far its 43hrs uptime with intermittent use of the Pegasus2 (ie. only used for 30 minutes to 1 hour here and there to copy files to the internal hdd) & SETI keeping the cpu busy fulltime.
Will stress test the internal hdd with blackmagic disk speed test before I move onto using the Pegasus2 fulltime with a stress test & power savings shut off.
I noticed that most of my random restarts occur when either:
a) just after saving a file in Illustrator to the Pegasus2. (iTunes in use in the background with a library on the Pegasus2, Illustrator uses the Pegasus2 as the primary scratch disk)
b) whilst using PS3 Media Server, during streaming or transcoding videos off of the Pegasus2, or when accessing new videos to stream
b) whilst using PS3 Media Server, during streaming or transcoding videos off of the Pegasus2, or when accessing new videos to stream
This is all still pretty circumstantial ATM. I'm still unable to reliably replicate the problem.
I'm using 10.9.2 with a Pegasus2 R4 here & I still get the random restart with 'put hard disks to sleep when possible' checked. Will disable all power saving settings and go from there now. After 10.9.2 did you revert to your old power savings settings or keep them?
Knock on wood I think my Mac Pro is fixed now. Apple care replaced the CPU riser board at a local store. I hope that is the last of it!
Wow they can already work on these things at the store? maybe they can replace the whining components in the near future 
Good for you! Time to enjoy then...
Are you still having the noise problem?
May I ask if up to this day you are still with the whining problem?
What are your intentions about it?
I cannot believe you will just resign..
......................................................................Wow they can already work on these things at the store? maybe they can replace the whining components in the near future
May I ask if up to this day you are still with the whining problem?
What are your intentions about it?
I cannot believe you will just resign..
Hi Catch, well it seems like you have done quite a fair amount of troubleshooting and
trying to help you/Apple to solve your issue.
Good to know that they are onto these issues and getting parts / repairs sorted.
I wouldn't expect anything else from Apple, in the past on a number of issues, they have
been very helpful and professional IMHO.
M.
Hi Catch, well it seems like you have done quite a fair amount of troubleshooting and
trying to help you/Apple to solve your issue.
Good to know that they are onto these issues and getting parts / repairs sorted.
I wouldn't expect anything else from Apple, in the past on a number of issues, they have
been very helpful and professional IMHO.
M.
Sorry for the late reply. Apple exchanged my computer some time ago and I have not had any restarts since then. Extremely happy with the MacPro now
Hope all of you get your issues resolved as well guys.C
Sorry for the late reply. Apple exchanged my computer some time ago and I have not had any restarts since then. Extremely happy with the MacPro now
C
Dear fellow Mac Pro users,
I replied to an another member earlier, with the same issues, different MP model, but still the same.
So far I have counted more than 700 Mac Pro users, who have made some form of post/reply across various mac forums and Apple Support Community who have experienced random restarts on Mac Pro's 2007-2012 models. This is appalling and a thorough investigation by apple should of been made resulting in a recall to access/repair/replace the faulty components(s). Why there is some who have not experienced the random restarts, which could be numerous and varying reasons, have saved from the annoying and time wasting efforts by the end user, and in many cases apple genius bar staff, trying to find the actual fault.
While iStat menu and AHT are a method employed, along with process of elimination removing each hardware component to try "identify" the fault, often little or no success has been acquired. Suggestions to clean each and every connector is good housekeeping, removing dust and build up enables better connectivity and provides better airflow and cooling. It must be assumed that as Apple, like other turnkey computer manufacturers source compatible parts to complete the system, it would be highly likely that there is a supply of one or more components that will become faulty, either by the environment, use, heat, other variables which is not easily identified as the fault found by the end user or Apple technicians.
I have had the joy of dealing with Apple genius bar staff, apple technicians, Apple Care support and other Apple Authorised Service Centres since 2010 who to the best of their knowledge cannot correctly identify the cause(s) of the random restarts of the Mac Pro, regardless of the model. I have had just about every component replaced, investigated, blammed, but to no avail, the random restart still occurs. I have the Mac Pro early 2008 3,1. Random restarts occurred within 12 months and have never stopped. The intermission period between the random restarts are not consistent, occur regardless whether an application is running or not, whether HDDs or SSD, regardless of the video card, whether A/B or only A riser has ram fitted. Generally a recall occurs when there is a safety issue, possible harm to humans, examples are exploding batteries in laptops! But a fault that causes random restarts would not be deemed as crucial enough to warrant a recall, however some investigation should be implemented to the Mac Pro users whom have experienced this random restart.
2 days ago apple announced (May 10th 2014) not publicly though, that they will not be providing support or parts any longer for the 2008 or earlier Mac Pro. They called it "Antique". Interestingly, although not perceived as accurate to some industries, Wikipedia describe Antique as:
An antique (Latin: antiquus; "old", "ancient") is an old collectable item. It is collected or desirable because of its age, beauty, rarity, condition, utility, personal emotional connection, and/or other unique features. It is an object that represents a previous era or time period in human society.
It is common practice to define "antique" as applying to objects at least 100 years old. However it goes on to say :
The term "antique" is pejorative in some instances to imply that something is out of date.
Some would say, why don't you just upgrade, by a new one? Thats what the nice young fellow at the Apple Store said, my response was "you pay for it". Just because something is 6 years old, but has been kept up to date operating system wise still makes it fit for current use, otherwise apple would not support it under its compatibility with mavericks, for example.
Getting back to this topic of Random Restarts for Mac Pro users, there is possibly a common cause that some nice technician has identified across a number of Mac Pros that might like to shed light.
My 2006 Honda Accord needs a new part, perhaps one should just buy a new one. There are laws in each country that govern how long a manufacturer must be able to service and supply parts for a product. If no service or parts can be provided and the product is expected to last longer than it has then the consumer has rights to a replacement or upgrade that would provide what the faulty product was providing. Not a legal statement just summarising.