The Warranty lies on the distributor not on Apple. The warranty did not work on batterys only 1 year. So i need to deal with my distributor here.You’re in the EU. As such, you’re protected with a mandatory 2 year warranty. Any product sold in the EU is garuanteed for a minimum two years. Apple have no choice, they must repair your machine.
I think there are several issues here.
Firstly I have mentioned in several posts that imho, anyone having purchased a high value Apple laptop in recent years without ApplCare+ were taking on a fairly-high risk. Why? Simply because the way they are designed is complex, and with complexity comes the higher risk of problems, especially when these devices since the late 2012 'unibodies', have become thinner and thinner, whilst maintaining relatively simple cooling systems, which struggle to keep the internals sufficiently cool after a year or two, when the CPU/GPU thermal paste is nearing or passed it's prime.
A recent classic example is the MacBook Air8,1 (introduced in 2018) with an abysmal, virtually non-cooling configuration, where the heatsink as far as I can see doesn't appear to even reach the cooling fan. One doesn't need to ask why there are so many failures being reported.......! New owners if they're "lucky" - and I use that term lightly, may have problems within the first year which would normally be rectified under warranty. Outside that time period the repair for parts and labour will be high, indeed extremely high unless one has opted for AppleCare+. The MBAir is just one example.
I'll rapidly skirt over the MBPro touchbar, and butterfly keyboard issues, suffice to say these are other complexities which when defective and out of warranty, repairs will be costly.
On other recent laptops, Apple have decided to hide some replaceable items such as M.2 MVMe SSD's below the logic-board, making replacement a timely process, and expensive outside of warranty unless one is into DIY like myself. Another downside with recent laptops, although many will probably disagree, is that soldering RAM memory onto the logic board was a huge step backwards, although it's fairly obvious why it was done. It assists in keeping the laptop profile slimmer, albeit significantly increasing eventual repair costs, probable replacement of logic board immediately comes to mind. Ouch! Expensive!
Another issue. In the urgency to get new and complex models into production and into the stores, the hardware beta testing is limited, resulting in problems often occuring once the product is released and exposed to the rigors of in-service use.
I reckon that the OP is doing himself an injustice in believing, "Apple Care is a scam", and so are others who believe the same.
I sincerely believe AppleCare+ is a MUST when purchasing a high-end expensive Apple product. It should be viewed as an insurance policy. If a claim is required, you're covered. If not you've paid for something equally important, i.e. peace of mind.
And just for the record, in terms of repairability, most of the Apple laptops from the 2012/13 and onwards Retina era' score poorly, the 'best' of the poor being 4 out of 10, whilst most of the others score a disgraceful 1/10. Imho anyone purchasing a recent Apple laptop to use for 3 years or more without AppleCare plus, either enjoy a gamble, don't care, or are uninformed about the high complexity of their product with potentially very high repair charges.
Apple are not alone here. Fwiw the MS Surface laptop score in 2017 was 0/10. Enough said about the worth and common-sense of purchasing extended warranties with complex high-tech products.
So:
1. There is just one issue, Apple sold me crap and they knew it.
2. I buy a Macbook Pro doing stuff as advertised, BUT i should be aware of the risk? Are you reading what you write? Apple should deliver what they promise and they didn't. I call it a circular conclusion of your point here - Because it is a high risk products so it have to go broken, it is your problem now, right? NO. I paid 4.000 Bucks for it. At least it should do whats advertised in a solid way.
3. So i must pay several bucks to have a warranty (Apple Care) for high risk products because Apple knows they can't deliver the promise? So i need an "insurrance" (Which i need to buy on Apple Site) that i get whats advertised. Because if the product is broken, thats on my side not on Apple, right? Thats how you see a tech gigant in terms of customer experience? So imagine buying a Tesla and you need to pay another 2.000 Bucks "just in case" something goes wrong (Because we don't know - High Risk Product ya know). Sorry don't release products that go broken after 1.5 year of usage. TEST THEM AND THEN SELL THEM. I am not a beta tester.
4. They didn't advertised it as a Kickstarter Project, ya know.
Sounds like you have an issue with your dealer, which isn't exactly an unknown issue in Germany. Deal with Apple directly and I'm pretty sure they will take care of it.
Cannot, Apple won't deal with it. I tried several times.have you contacted Apple?
or
have you googled diy methods
apple care is a scam
You might be right here, but selling bad hardware which get broken after 1.5 years isn't Apple anymore.However, you can complain all you want, but the reality from my experience is that as far as customer service and standing behind their products...nobody is better than Apple. At work a few years ago I got an HP "mobile Workstation" laptop for almost $7k....It was almost DOA! I plugged it in to charge and it would not take a charge. HP sent me a new battery...did not solve the problem. They sent a tech to my office to replace the power supply....no dice. All this time they refuse to replace it. I had to send it in to the repair depot for a new motherboard. WTF! I just paid (well my company dd) $7k for a brand new computer and ended up with a refurb. No other company supports their products as long as Apple does.....just my .02
I used it in both ways, with batterys and without. So i used like all my other macbook pros before.OP. Did you keep the laptop constantly plugged in? Batteries need to cycle and be used.
That's of no help to you now, but good to know for the future... if that is something you didn't know. And as others say, contact Apple directly.
I personally only ever buy my Apple products from Apple. I always get the "SCAM" on their computers.
In your situation, had you had it, you'd have a new/refurbished computer right now. Is it too expensive though? YES!