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diekehle

macrumors newbie
Original poster
Jul 29, 2009
22
6
You’re in the EU. As such, you’re protected with a mandatory 2 year warranty. Any product sold in the EU is garuanteed for a minimum two years. Apple have no choice, they must repair your machine.
The Warranty lies on the distributor not on Apple. The warranty did not work on batterys only 1 year. So i need to deal with my distributor here.


I think there are several issues here.
Firstly I have mentioned in several posts that imho, anyone having purchased a high value Apple laptop in recent years without ApplCare+ were taking on a fairly-high risk. Why? Simply because the way they are designed is complex, and with complexity comes the higher risk of problems, especially when these devices since the late 2012 'unibodies', have become thinner and thinner, whilst maintaining relatively simple cooling systems, which struggle to keep the internals sufficiently cool after a year or two, when the CPU/GPU thermal paste is nearing or passed it's prime.
A recent classic example is the MacBook Air8,1 (introduced in 2018) with an abysmal, virtually non-cooling configuration, where the heatsink as far as I can see doesn't appear to even reach the cooling fan. One doesn't need to ask why there are so many failures being reported.......! New owners if they're "lucky" - and I use that term lightly, may have problems within the first year which would normally be rectified under warranty. Outside that time period the repair for parts and labour will be high, indeed extremely high unless one has opted for AppleCare+. The MBAir is just one example.
I'll rapidly skirt over the MBPro touchbar, and butterfly keyboard issues, suffice to say these are other complexities which when defective and out of warranty, repairs will be costly.
On other recent laptops, Apple have decided to hide some replaceable items such as M.2 MVMe SSD's below the logic-board, making replacement a timely process, and expensive outside of warranty unless one is into DIY like myself. Another downside with recent laptops, although many will probably disagree, is that soldering RAM memory onto the logic board was a huge step backwards, although it's fairly obvious why it was done. It assists in keeping the laptop profile slimmer, albeit significantly increasing eventual repair costs, probable replacement of logic board immediately comes to mind. Ouch! Expensive!
Another issue. In the urgency to get new and complex models into production and into the stores, the hardware beta testing is limited, resulting in problems often occuring once the product is released and exposed to the rigors of in-service use.

I reckon that the OP is doing himself an injustice in believing, "Apple Care is a scam", and so are others who believe the same.
I sincerely believe AppleCare+ is a MUST when purchasing a high-end expensive Apple product. It should be viewed as an insurance policy. If a claim is required, you're covered. If not you've paid for something equally important, i.e. peace of mind.
And just for the record, in terms of repairability, most of the Apple laptops from the 2012/13 and onwards Retina era' score poorly, the 'best' of the poor being 4 out of 10, whilst most of the others score a disgraceful 1/10. Imho anyone purchasing a recent Apple laptop to use for 3 years or more without AppleCare plus, either enjoy a gamble, don't care, or are uninformed about the high complexity of their product with potentially very high repair charges.
Apple are not alone here. Fwiw the MS Surface laptop score in 2017 was 0/10. Enough said about the worth and common-sense of purchasing extended warranties with complex high-tech products.

So:
1. There is just one issue, Apple sold me crap and they knew it.

2. I buy a Macbook Pro doing stuff as advertised, BUT i should be aware of the risk? Are you reading what you write? Apple should deliver what they promise and they didn't. I call it a circular conclusion of your point here - Because it is a high risk products so it have to go broken, it is your problem now, right? NO. I paid 4.000 Bucks for it. At least it should do whats advertised in a solid way.

3. So i must pay several bucks to have a warranty (Apple Care) for high risk products because Apple knows they can't deliver the promise? So i need an "insurrance" (Which i need to buy on Apple Site) that i get whats advertised. Because if the product is broken, thats on my side not on Apple, right? Thats how you see a tech gigant in terms of customer experience? So imagine buying a Tesla and you need to pay another 2.000 Bucks "just in case" something goes wrong (Because we don't know - High Risk Product ya know). Sorry don't release products that go broken after 1.5 year of usage. TEST THEM AND THEN SELL THEM. I am not a beta tester.

4. They didn't advertised it as a Kickstarter Project, ya know.


Sounds like you have an issue with your dealer, which isn't exactly an unknown issue in Germany. Deal with Apple directly and I'm pretty sure they will take care of it.

have you contacted Apple?
or
have you googled diy methods


apple care is a scam
Cannot, Apple won't deal with it. I tried several times.

However, you can complain all you want, but the reality from my experience is that as far as customer service and standing behind their products...nobody is better than Apple. At work a few years ago I got an HP "mobile Workstation" laptop for almost $7k....It was almost DOA! I plugged it in to charge and it would not take a charge. HP sent me a new battery...did not solve the problem. They sent a tech to my office to replace the power supply....no dice. All this time they refuse to replace it. I had to send it in to the repair depot for a new motherboard. WTF! I just paid (well my company dd) $7k for a brand new computer and ended up with a refurb. No other company supports their products as long as Apple does.....just my .02
You might be right here, but selling bad hardware which get broken after 1.5 years isn't Apple anymore.

OP. Did you keep the laptop constantly plugged in? Batteries need to cycle and be used.
That's of no help to you now, but good to know for the future... if that is something you didn't know. And as others say, contact Apple directly.

I personally only ever buy my Apple products from Apple. I always get the "SCAM" on their computers.
In your situation, had you had it, you'd have a new/refurbished computer right now. Is it too expensive though? YES!
I used it in both ways, with batterys and without. So i used like all my other macbook pros before.
 

e1me5

macrumors 6502a
Jun 11, 2013
503
1,085
Cyprus
I had the same problem with my 2018 MBP. 23 months old and the battery was swollen, took it to the shop i bought it and they replaired it under the 2 years EU warranty.
 
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GrumpyCoder

macrumors 68020
Nov 15, 2016
2,127
2,707
The Warranty lies on the distributor not on Apple. The warranty did not work on batterys only 1 year. So i need to deal with my distributor here.

So:
1. There is just one issue, Apple sold me crap and they knew it.

Cannot, Apple won't deal with it. I tried several times.
Something is fishy here. You say you have to deal with your distributor. You also say Apple sold you something. Doesn't make sense. Why would you have to deal with your distributor if Apple is the seller? Either Apple sold you something, then they have to deal with it or Apple didn't sell you anything, but your distributor did.

Looks like you bought from a bad distributor who's now trying to get rid of you because there's a free repair coming up. My experience with European Apple distributors is usually bad. It's always better to buy from Apple directly, even if it's a little more expensive. That being said, you should still be able to get a repair from Apple. Don't call them, don't email, walk into an Apple store and show them the problem.
 
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davegoody

macrumors 6502
Apr 9, 2003
375
95
Nottingham, England.
Why do you people continue to usa a laptop to do desktop work.
A laptop is a consumer grade, battery powered on-the-go machine.
A desktop doesn't have a portable battery and is configured for heavy, complex work.
You need the right tool for the job. In your case, pro gear.
Sorry. that's a TRULY Moronic remark ! - "you people" ? - I am a Wedding Photographer. I have an iMac on my desk, but I HAVE to use a mobile device for my photography work. A laptop that costs £400 is a consumer-grade device, a MacBook PRO (My capitalisation) is exactly that, a PRO-LEVEL workstation that's mobile. Seriously you must be a troll.
 

subi257

macrumors 65816
Sep 13, 2018
1,324
1,640
New Jersey
The Warranty lies on the distributor not on Apple. The warranty did not work on batterys only 1 year. So i need to deal with my distributor here.




So:
1. There is just one issue, Apple sold me crap and they knew it.

2. I buy a Macbook Pro doing stuff as advertised, BUT i should be aware of the risk? Are you reading what you write? Apple should deliver what they promise and they didn't. I call it a circular conclusion of your point here - Because it is a high risk products so it have to go broken, it is your problem now, right? NO. I paid 4.000 Bucks for it. At least it should do whats advertised in a solid way.

3. So i must pay several bucks to have a warranty (Apple Care) for high risk products because Apple knows they can't deliver the promise? So i need an "insurrance" (Which i need to buy on Apple Site) that i get whats advertised. Because if the product is broken, thats on my side not on Apple, right? Thats how you see a tech gigant in terms of customer experience? So imagine buying a Tesla and you need to pay another 2.000 Bucks "just in case" something goes wrong (Because we don't know - High Risk Product ya know). Sorry don't release products that go broken after 1.5 year of usage. TEST THEM AND THEN SELL THEM. I am not a beta tester.

4. They didn't advertised it as a Kickstarter Project, ya know.





Cannot, Apple won't deal with it. I tried several times.


You might be right here, but selling bad hardware which get broken after 1.5 years isn't Apple anymore.


I used it in both ways, with batterys and without. So i used like all my other macbook pros before.
I have to agree on the hardware issues so quickly. However, I would assume that one would be best served to take up the issue directly with Apple. A reseller is not going to do very much, as they will most likely just say..I can't do anything, we don't take them, just sell them.
 

lindros2

macrumors 6502a
Mar 21, 2011
927
572
I just had this happen (15" Pro). Apple took care of me - but required escalation.
As @smoking monkey said, battery cycling is key. Thanks to Covid, I didn't heed this advice.
 

MacGekko

macrumors 6502a
Mar 6, 2009
761
277
OP. Did you keep the laptop constantly plugged in? Batteries need to cycle and be used.
That's of no help to you now, but good to know for the future... if that is something you didn't know. And as others say, contact Apple directly.

I personally only ever buy my Apple products from Apple. I always get the "SCAM" on their computers.
In your situation, had you had it, you'd have a new/refurbished computer right now. Is it too expensive though? YES!

But Apple doesn't offer such guidance on battery usage, I just got my mid 2015 Macbook Pro back from Apple Repair, they did a great job, new top case/keyboard/battery and I think they added a new trackpad, computer looks and works as if it is new, all for $199 plus tax.

Obviously I don't want to have to send it back in a year, I first noticed the lid not fully closing in 2019, I always put the computer to sleep at night, unplugged it, then during daily usage, it was constantly plugged in.

One person on this site recommended using the battery every third day, running it down to 30 percent, then recharging it, does anyone know if there is any official guidance on how to use the battery, I realize that nothing is set in stone.

Also this Macbook Pro is running High Sierra, I would upgrade to Catalina for the new battery management tool but I've read numerous reports that Catalina has caused problems for people with 2015 Macbook Pro's, I've also read that Big Sur has bricked some 2015 Pro's, perhaps Apple has updated both Catalina and Big Sur to address those problems.
 

5425642

Cancelled
Jan 19, 2019
983
554
In the US, many (not all) Visa/Mastercard/American Express/Discover credit cards have a "free" warranty extension and will actually match the original manufacturers coverage up to two additional years for items purchased with the credit card.

Do the credit cards in the EU or Germany have the same additional benefits?
We have something called “konsumentköpslagen” (consumer protection law) that gives me 3 years of warranty from date of purchase.

we also have 14 days of return if we buy things over the internet.
You can test it in 13 days then return it without any cost.
And that’s the law so the dealer can’t do anything about it.
The law state that you can’t break the sealing more then nessecerry to try the product.
You don’t even need to tell the shop why your returning it.
I personally always tell why as I only return it if it’s somehow defect or broken so the shop can sell it with a discount or send it to the manufacturer for repair.
 

Shirasaki

macrumors P6
May 16, 2015
16,270
11,768
Also this Macbook Pro is running High Sierra, I would upgrade to Catalina for the new battery management tool but I've read numerous reports that Catalina has caused problems for people with 2015 Macbook Pro's, I've also read that Big Sur has bricked some 2015 Pro's, perhaps Apple has updated both Catalina and Big Sur to address those problems.
I’d stick to High Sierra for old MacBooks just because they are a bit more lightweight than later macOS that is supposed to be supported, and tbh Big Sur and beyond is really designed for M1 Mac and Intel support is kind of an afterthought, even though initial beta is tested on Intel Macs.
 

MacGekko

macrumors 6502a
Mar 6, 2009
761
277
I’d stick to High Sierra for old MacBooks just because they are a bit more lightweight than later macOS that is supposed to be supported, and tbh Big Sur and beyond is really designed for M1 Mac and Intel support is kind of an afterthought, even though initial beta is tested on Intel Macs.

What about Catalina? I ask because security updates are unofficially over for High Sierra and they will be over for Mojave in September.
 

Alpha Centauri

macrumors 65816
Oct 13, 2020
1,446
1,143
I am in contact with my dealer to send it in, but i need some questions answered, they need to open it to check if a replacement under special waranty is granted (i am german in germany it is called gewährleistung). But what happends when they cannot close the whole mac back.
Good luck! Deutschland..Kulanzwüste. Hopefully not Gravis, they screwed me over (over a decade ago now) with a MBP whilst under the old Apple Care.
 

Shirasaki

macrumors P6
May 16, 2015
16,270
11,768
What about Catalina? I ask because security updates are unofficially over for High Sierra and they will be over for Mojave in September.
If I go with Catalina, I’d just go for Big Sur and beyond, since they aren’t that much different anyways. Sticking to High Sierra is for 32bit support mostly, and better compatibility with older applications.
 

Kung gu

Suspended
Oct 20, 2018
1,379
2,434
As I wrote, there is nothing from Apple on any practices that might help to prevent this battery issue.
they actually is 2 things that can help with battery health in macOS Big Sur.
1629086572862.png

1629086594930.png


I have had my MacBook 16" 2019 since 11th January 2020 and its now been 1 year and 6 months and my battery is not
swollen.
I also have it plugged in most if the time and also do take it off charging as well.
 

drumcat

macrumors 65816
Feb 28, 2008
1,190
2,891
Otautahi, Aotearoa
Why do you people continue to usa a laptop to do desktop work.
A laptop is a consumer grade, battery powered on-the-go machine.
A desktop doesn't have a portable battery and is configured for heavy, complex work.
You need the right tool for the job. In your case, pro gear.

I'm sorry… in case this hasn't been said… he's got a MacBook PRO. Not an air.

It's not a use case issue for batteries to be faulty.
 
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lindros2

macrumors 6502a
Mar 21, 2011
927
572
they actually is 2 things that can help with battery health in macOS Big Sur.
I have had my MacBook 16" 2019 since 11th January 2020 and its now been 1 year and 6 months and my battery is not
swollen.
I also have it plugged in most if the time and also do take it off charging as well.
The null case is not the case.
"I do not have _______" or "my _____ is not broken" does not help people who do experience an issue.
I had ALL of these things turned on, on my 2019 15" MBP.

And the battery swelled.

First line support - not helpful (actually was reprimanded for what she told me).
Second line support ("senior advisor") sent me a box priority overnight and I had my computer back in <36 hours.
 

ImaxGuy

macrumors regular
Oct 14, 2011
177
121
Toronto, ONT
I too have an expanding battery. My 2019 15" I9 MBP is in worse shape than my 2016 15" i7 MBP. I took it to the Apple Store yesterday, and they ordered a new top case, which will ship to the store in 5 business days. I'll bring my machine in then and they will take another 3-5 days to do the repair. I always get AppleCare for my laptops. Unfortunately, my 2016 MBP only started exhibiting slight swelling AFTER the AppleCare on it ran out. I ordered a replacement battery from iFix it, and will find a local shop to replace it before I sell it.

I've been running Mojave on the 2019 MBP, and have had it plugged in while pushing it hard working entirely from home during the pandemic. I can't help but think if all my critical software was at least BigSur compatible, the battery would possibly have been better managed.
 

Diablo360

macrumors 6502
Jun 8, 2009
250
101
Switch to M1. The Intel laptops suck compared to the new models. The problems that you describe have all been well documented on the older models, no surprise here, especially after a few years of usage.

Yes it sucks that you can’t use the laptop as long as you wanted to, but it is what it is.

Oh, and don’t get me started with high end PC laptops; aside from the extremely poor resale value, I’ve heard many horror stories. Not sure if ditching Apple will get you the result you desire
 

smoking monkey

macrumors 68020
Mar 5, 2008
2,363
1,508
I HUNGER
I have a mate who always keeps his plugged in and 2 computers in a row he has had battery swelling. His latest computer he unplugs sometimes. Sure it’s totally anecdotal but itS still a fact for him. He could have just been unlucky two times in a row.

But cycling is standard usage for rechargeable batteries. Actually with anything it’s best to use it sometimes than to never use it.

If you get the swelling I honestly think the battery is faulty and then your usage and also heat conditions may exacerbate the condition.
 
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