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Macbook Pro Flexgate discussion [Merged]
- Thread starter SourceSunTom
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Yes, you can always use an external monitor, even if your MBP's display gets affected by Flexgate. Only the laptop display is affected here.Could some body help with question? Can I use an external monitor that I can connect by HDMI (with type-c connector of course) In case If my Macbook pro 2016 15 inch will get flexgate?
p.s. but I still hope that flexgate could skip mine macbook
would you please help me in doing so? I'd called apple 2 times and they refused the service. They said it was a vintage product and they won't pick up the tap for the repair. Please help me. I'm in California, U.S. Thanks so much again
Haven't used my 2016 MBP for some months now, was thinking of selling it , but now when I started it I realized that my laptop is affected by flexgate
I bought it november 2016 so the 5 years have passed so I'm not eligeble for this program.
I got a quote from apple of around 2700 SEK for tradein, but that requiers the monitor to work.
Would it be possible for myself to fix the flexgate issue? How much does it cost ? I would have use apple original parts i'm guessing for apple to actually take it as a trade in
Otherwise i'm probably just going to try and sell it , beacuse it works perfectly when docked, i7 16gb ram and 256gb ssd , so it would be a shame to just throw it away...
I bought it november 2016 so the 5 years have passed so I'm not eligeble for this program.
I got a quote from apple of around 2700 SEK for tradein, but that requiers the monitor to work.
Would it be possible for myself to fix the flexgate issue? How much does it cost ? I would have use apple original parts i'm guessing for apple to actually take it as a trade in
Otherwise i'm probably just going to try and sell it , beacuse it works perfectly when docked, i7 16gb ram and 256gb ssd , so it would be a shame to just throw it away...
Hey, could you also DM me the info/files.. also in a similar position with a with a MBP with Flexgate with vertical lines and a pink display. I took the product into an Apple store in Melbourne a couple times and was quoted $900+ to have it fixed. The same MBP had the sticky keyboard so I able to have the Top case with battery replaced by Apple for free but no luck with the screen - can't believe there were so many issues with one product! Anyway will try again once I receive your files. Thanks for the help!
Hi Holly, I've DM'ed you my contact details. Because the files are too large for DM in this forum, I can send you my doc pack on when you get in touch =)
Would you also be able to DM the info/files? I have the same Flexgate issue on a 2017 MBP. Thanks for your help!
Another Dustgate here on 2019 16" ... they refuse to change display for free. I think we will see more and more that kind of failure on all Macbook Pro even on M ones, I found quite few threads over the web with this problem for different models from 2016-2021 MBP ...
They should open Repair Program for this issue !
They should open Repair Program for this issue !
I think my 2017 A1706 has the flexigate issue. Say think as screen does not have vertical stripes but just a blank screen if opened more than say ~ 50mm if less the screen is normal - can someone confirm that is the common flexigate issue? I can connect an external monitor which replicates the up to ~ 50mm Ok any more blank screen.
I have had many chats with Apple (non) support people and and at one stage they said repair would be £229 - I assumed this would be a close estimate, they did not state this. So took it to a local fully Apple approved service place who demanded an upfront £99 diagnostics charge, the resultant repair cost quoted was over £600 with no discount of the £99 charge. So approx 3 times the supposedly knowledgable (Apple must have a massive database of quality issues) support persons stated cost. Been back and forth with Apple with no attempt by them to resolve the issue in any way.
I have had many chats with Apple (non) support people and and at one stage they said repair would be £229 - I assumed this would be a close estimate, they did not state this. So took it to a local fully Apple approved service place who demanded an upfront £99 diagnostics charge, the resultant repair cost quoted was over £600 with no discount of the £99 charge. So approx 3 times the supposedly knowledgable (Apple must have a massive database of quality issues) support persons stated cost. Been back and forth with Apple with no attempt by them to resolve the issue in any way.
That does sound like Flexgate. If you shine a torch into the screen when it's open and switched on, you should be able to just make out what is on the screen because it's still there, it's just not backlit.
We've had a lot of people get their Flexgate defective MacBooks fixed here for free in Australia, because we have strong consumer protection laws that protect the public when companies like Apple sell defective goods and then flat out lie to their customers about it for years and years. It's quite baffling that a business that makes larger profits than almost anything else on the planet is so crippled and degraded by it's own hubris and vanity.
Anyway, what we've discovered here in Australia is if you take them on legally they'll loose every single time. Their legal people are weak and know they cannot defend the indefensible. So my advice is take them to your local Magistrates Court or Small Claims Tribunal. Generally they do not cost much to lodge for a small claim and I'll be happy to send you my evidence document pack that I and others have used to beat them.
Here's an example of an application text that has been used successfully to get the ball rolling. It doesn't need to be complicated or verbose, just simply point out the defect and the lie.
Summary of Facts Relevant to the Claim
A Macbook Pro xxxxxx was purchased from Apple on xx/xx/xxxx at the Apple store, xxxxxx for $x,xxx.xx.
In dd/mm/yyyy the screen on the Macbook failed due to a globally recognised issue known as "Flexgate".
This manufacturing defect is caused by the flexible ribbon cable connecting the screen having been manufactured approximately 3mm too short. This results in the ribbon cable failing under normal use conditions simply due to the laptop being opened and closed.
The laptop was returned to Apple for repair, Apple diagnosed the issue and quoted $xxx.xx to replace the screen as they claim this model is not subject to their Service Program initiated for a limited number of 2016 models to repair the issue. This despite overwhelming, worldwide evidence to the contrary that all models manufactured in 2016,2017 and early 2018 were manufactured with the identical defect.
Here's an example of someone that took Apple on here just last week in the Magistrates Court of Western Australia using that exact text and Apple were ordered to give him a brand new MacBook AND pay his costs! https://forums.whirlpool.net.au/thread/3jm61746?p=8
DM me if you want me to send the doc pack!
Cheers
Tristan
We've had a lot of people get their Flexgate defective MacBooks fixed here for free in Australia, because we have strong consumer protection laws that protect the public when companies like Apple sell defective goods and then flat out lie to their customers about it for years and years. It's quite baffling that a business that makes larger profits than almost anything else on the planet is so crippled and degraded by it's own hubris and vanity.
Anyway, what we've discovered here in Australia is if you take them on legally they'll loose every single time. Their legal people are weak and know they cannot defend the indefensible. So my advice is take them to your local Magistrates Court or Small Claims Tribunal. Generally they do not cost much to lodge for a small claim and I'll be happy to send you my evidence document pack that I and others have used to beat them.
Here's an example of an application text that has been used successfully to get the ball rolling. It doesn't need to be complicated or verbose, just simply point out the defect and the lie.
Summary of Facts Relevant to the Claim
A Macbook Pro xxxxxx was purchased from Apple on xx/xx/xxxx at the Apple store, xxxxxx for $x,xxx.xx.
In dd/mm/yyyy the screen on the Macbook failed due to a globally recognised issue known as "Flexgate".
This manufacturing defect is caused by the flexible ribbon cable connecting the screen having been manufactured approximately 3mm too short. This results in the ribbon cable failing under normal use conditions simply due to the laptop being opened and closed.
The laptop was returned to Apple for repair, Apple diagnosed the issue and quoted $xxx.xx to replace the screen as they claim this model is not subject to their Service Program initiated for a limited number of 2016 models to repair the issue. This despite overwhelming, worldwide evidence to the contrary that all models manufactured in 2016,2017 and early 2018 were manufactured with the identical defect.
Here's an example of someone that took Apple on here just last week in the Magistrates Court of Western Australia using that exact text and Apple were ordered to give him a brand new MacBook AND pay his costs! https://forums.whirlpool.net.au/thread/3jm61746?p=8
DM me if you want me to send the doc pack!
Cheers
Tristan
Hello, I am certain I also have the flexgate issue on my 2017 Mac Pro model. Also in the U.K. and interested if anyone has had success?
@2017MBPflexgate
Is it possible I can also get a hold of the documentation from your case in Australia? It might help me here.
Thanks in advance.
@2017MBPflexgate
Is it possible I can also get a hold of the documentation from your case in Australia? It might help me here.
Thanks in advance.
Good day, I have a Macbook Pro 2016 15". I've been using it for over 6 years now, carrying it with me to work and back home every day, working on it almost around the clock. I've had no issues with it so far... Except that in 2020, the official Apple service center replaced the battery for me and fixed some keys that were sticking. Maybe they also replaced the ribbon cable? However, I can't remember if they changed the display or not.
My wife’s 2016 mbp just started having this issue. Apple’s USA support site still shows the repair program information. It states that it’s effective for 3 years from date of the program, but does not say what date that is. Can anyone confirm if the program is still in effect without me being on hold with Apple? Many thanks!
If you're lucky enough to live in Western Australia, Apple will give you a brand new MacBook rather than face a Court and have to tell the truth about their Flexgate defective product. Here's a link to a Whirlpool forum post about the latest win for a disillusioned Apple customer https://whrl.pl/RgHMCW
Hi everyone,
I hope you're all doing well. I own a MacBook Pro 15" 2018 (Model A1990), and so far, it's been working perfectly. I would like to take some preventative measures to avoid any potential issues like Flexgate.
Could anyone provide general advice on how to prevent Flexgate from occurring? For example, is it advisable to avoid opening the screen to its maximum angle? Additionally, should I be cleaning dust near a specific cable area to help mitigate this issue? If so, could anyone guide me on where exactly this is located?
I appreciate any insights or tips you might have. Thank you in advance for your help!
I hope you're all doing well. I own a MacBook Pro 15" 2018 (Model A1990), and so far, it's been working perfectly. I would like to take some preventative measures to avoid any potential issues like Flexgate.
Could anyone provide general advice on how to prevent Flexgate from occurring? For example, is it advisable to avoid opening the screen to its maximum angle? Additionally, should I be cleaning dust near a specific cable area to help mitigate this issue? If so, could anyone guide me on where exactly this is located?
I appreciate any insights or tips you might have. Thank you in advance for your help!
Just googled a bit to check info on this, and I found that the 2018 model has a longer cable, which should reduce the chances of flexgate issues. I’m curious if the stats from the past few years actually show that the longer cable leads to fewer flexgate cases. Also read that dust can be a problem, and you should clean the area where the cable is situated. Anyone have more details on this?
No other details, but I agree that it's probably helpful not to deliberately open the screen all the way / any more than you really have to. Even for those with the longer cable. As someone who owned the 2016 13" MBP that had the fluxgate issue, even with my 2021 14" M1 Pro MBP, out of habit, I never open the screen much more than "a little past 90degrees"... old habits die hard I guess lol