Mail not syncing with Mail on iPhone

[scouser75]

Guys, all of a sudden, I'm having issues with Mail on my Mac not syncing with Mail on my iPhone.

I'm running the latest software on both devices, but if I delete emails on my iPhone, 1 or 2 emails remain on my Mac. I've done a restart on both devices but that hasn't fixed the issue.

 

[Bigwaff]

How often do your different devices check for new mail? Sync of inbox dependent on how frequent check for new Mail configured on each device.

 

[scouser75]

How often do your different devices check for new mail? Sync of inbox dependent on how frequent check for new Mail configured on each device.

I'm using @Mac.com so it's Push.

 

[yoak]

I have the exact same problem. Initially I thought it was because I left my M1 MBP on Monterey because I had old Aperture and iPhoto libraries that Sonoma can't update anymore. A few weeks ago I finished updating my old libraries and updated my M1 Mac to Sonoma, but the problem persist. I´ve deleted the iCloud account and re-installed it to no help.
My MBP seems to check for new mail a randomly a few times a week (I'm using it everyday so it's online). Like this morning it suddenly had all the latest emails, but it says I have 163 unread. On my iPhone 13P it says 35 unread.
It took 2 days before my Mac checked for new emails. If I try to do it manually, nothing usually happens.
Any ideas?

 

[scouser75]

I think mine has sorted itself out. Both figures on iPhone and Mac marry up. No idea how it happened, but something was done somewhere.

Sorry I can't be of more help.

 

[yoak]

The problem persists here. It’s really weird

 

[yoak]

This is driving me crazy, last mail on my laptop is 3 days old. Everything fine on my iPhone. I have no problems sending emails form my laptop. It´s been like this for months now

 

[scouser75]

This is driving me crazy, last mail on my laptop is 3 days old. Everything fine on my iPhone. I have no problems sending emails form my laptop. It´s been like this for months now

a couple of things to try if you haven't already done so (which I'm sure you have):

Check your iCloud and mail settings. Make sure they're set to ON

If you have multiple email accounts, make sure they're all added on your phone

 

[yoak]

When I go to settings in Mail, under account information, it says; Status: Online. Everything is turned on. I wish we had Apple stores up here (not sure a genius could work it out though)

 

[scouser75]

Do you have more than one email address?

 

[yoak]

I only have the iCloud email. 3 different "endings" though: Mac.com, me.com, iCloud.com. I stopped using my gmail years ago

 

[scouser75]

and are all those emails the same except they end in Mac.com, me.com iCloud.com? Or do they have differing names at the beginning?

 

[yoak]

Same name.

and are all those emails the same except they end in Mac.com, me.com iCloud.com? Or do they have differing names at the beginning?

Same name

 

[yoak]

Opened Mail now, and I suddenly had emails from today in my inbox. Time stamp between 0630-0930. 6 emails. Weird thing is I'm missing every mail between the 26th of February today (1st of march).

 

[scouser75]

I'm at a loss on this. Dare I suggest a full reset of your mac!

I can't think of anything else to suggest.

 

[yoak]

I´m starting to think I have to do a full reset. Today I have yesterdays emails and suddenly missing about 6 months of emails, as the nest one is from September.

 

[scouser75]

I´m starting to think I have to do a full reset. Today I have yesterdays emails and suddenly missing about 6 months of emails, as the nest one is from September.

If it works, not only will you have your mail working but also a fresh Mac

 

[yoak]

So after an hour chatting to support yesterday, they set up a phone call with a person higher up the knowledge chain. I knew I knew more than the guy I was chatting with, but was hoping the guy on the phone could solve it. No such luck. He just suggested re-installing Sonoma. So I hung up and did that. Still no luck, same exact problem. SMTP works, IMAP not. So I got my Mac in recovery mode and tried deleting Mail using the Terminal, but even following 2 different How-to´s I couldn't remove Mail. The commands didn't do the trick, Mail was still there no matter what.

 

[yoak]

So I wiped my Mac clean and did a clean install of osx and I still can’t connect to IMAP server🙈 Now I don’t have any emails in Mail. I’m really at a loss here. Waiting for a mother call from Apple this afternoon. I’m not holding my breath.

 

[yoak]

Small update while waiting for Apple to call back. For fun I tried to connect to my phones hotspot. Guess what? Emails poured in like crazy. So I contacted my internet provider and they confirmed that I can´t use their servers for emails that are not provided by them anymore. That's crazy, and I'm not about to change the email I´ve had for nearly 20 years. They claim its to cut down on spam and junk mails. Problem is that on Apple Silicon Macs all the ports and settings are set automatically. I´m trying to do it manually, but haven't succeeded yet.

 

[scouser75]

Small update while waiting for Apple to call back. For fun I tried to connect to my phones hotspot. Guess what? Emails poured in like crazy. So I contacted my internet provider and they confirmed that I can´t use their servers for emails that are not provided by them anymore. That's crazy, and I'm not about to change the email I´ve had for nearly 20 years. They claim its to cut down on spam and junk mails. Problem is that on Apple Silicon Macs all the ports and settings are set automatically. I´m trying to do it manually, but haven't succeeded yet.

WOW! That's shockingly ridiculous! Surely that can't be right! If it is, they're going to have a lot of angry customers and also lose a lot of them.

 

[yoak]

I know. I will call them tomorrow. Was just chatting today. If this really was the case there must be thousands of people that have no working email anymore. Just dosent make sense

 

[raythompsontn]

they confirmed that I can´t use their servers for emails that are not provided by them

Not entirely sure what that means. If I send you an email does that mean you cannot get the email. That seems entirely odd and utter ridiculous. It may be time to get another email provider, like Gmail, who is not an ISP.

 

[Bigwaff]

and they confirmed that I can´t use their servers for emails that are not provided by them anymore.

I suspect what is being blocked by your ISP is IMAP port 143, which in unencrypted IMAP protocol traffic. Make sure your email client is configured to use IMAP TLS/SSL port 993. As for outgoing, most ISP will block SMTP port 25 (again, unencrypted) and limit access to only authenticated users from within their own network over SMTP TLS/SSL port 587 or port 465.

 

[yoak]

Thanks for the input. I did actually try this today. I was screen sharing with an Apple support guy and he confirmed that I had all the right settings (as you suggested) Still didn’t work and he said it should work and he was at a loss. I tried to contact my internet provider, but they are not much help. They just keep saying I have to get the imap and smtp setting from Apple (as I already did) So for the moment no one knows what is going on and I have to use the web client for mail