Wow, that's what I call a 1-2 day shipping.
I wonder, after all the good feedback they received from early buyers, why do they turn the experience towards crap?
Ben
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manilamac / AirMail = SHIPPING ! :)
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Wow, that's what I call a 1-2 day shipping.
I wonder, after all the good feedback they received from early buyers, why do they turn the experience towards crap?
Ben
Reading between the lines, it appears they've either sold the business, or given it to others to look after. As they've "Gone on tour" according to their blog. (Pic Attached)
No update since march 22'nd as well.
http://manilamac.tumblr.com/
I'll give 'em the weekend to respond. The starting Monday, will email every day. Still no joy in a week I'll report them to paypal & get my money back.
Very disappointed with the experience, especially with the "ships 1 to 2 days after purchase".
Attachments
Hi,
As I was not getting any shippment email for a while, I also started the amateur investigation, and I had the same exact impressions and thoughts of yours.
The last email they sent me even backs this up:
I would wait a few more days, and then try again. I think they have a shipping team, who might not be as devoted as Jona and Claire were in the beginning,
Ben
As I was not getting any shippment email for a while, I also started the amateur investigation, and I had the same exact impressions and thoughts of yours.
The last email they sent me even backs this up:
Code:
Hi Ben,
I'm sorry for not responding earlier. [B]We've hired a team of people to
help us with shipping all the AirMail sleeves[/B], and we're working
around the clock to get all the orders out. We're going through them
as they were received, and your order should have already been
shipped. International shipping takes much longer to process than
domestic orders, so it's possible that some US customers on the
forums have received theirs even though they ordered after you.
We'll double-check to see what's going on, but your order is
certainly about to be shipped.
So sorry, really, for the delays. We appreciate your sticking
with us, and you should know that if you ever want a refund,
we'll issue one immediately.
Best,
Claire & JonaI would wait a few more days, and then try again. I think they have a shipping team, who might not be as devoted as Jona and Claire were in the beginning,
Ben
I would give them a few more days, early next week for a response. They'll be happy to get your a refund, from their letter back to you it looks like.
Finally received it Friday at the office while I was away. Looks fine to me. Thinner than what I expected but since I will carry the MBA in a leather shoulder bag, the sleeve should protect the MBA quite all right. Nice inner lining, hope it will stay white.
And BTW they did not send an email saying it was coming (and they received 3 emails from me asking for news but never replied). They are under-staffed for sure.
And BTW they did not send an email saying it was coming (and they received 3 emails from me asking for news but never replied). They are under-staffed for sure.
Finally received it Friday at the office while I was away. Looks fine to me. Thinner than what I expected but since I will carry the MBA in a leather shoulder bag, the sleeve should protect the MBA quite all right. Nice inner lining, hope it will stay white.
And BTW they did not send an email saying it was coming (and they received 3 emails from me asking for news but never replied). They are under-staffed for sure.
I am glad you finally got yours. Can you tell when it was shipped from the Stamp / postage?
I am sure to EU it will arrive sometimes this week, and its just a pitty that I wont be here
, am leaving for a business trip to Istanbul tomorrow, WITHOUT the Airmail I will get a note from reception when it comes in, so I will be sure to post back,
Ben
I did not check the stamp as I was too happy not to rip open the US Post envelope. If my secretary has not trown away the trash I'll check it out tomorrow AM and will let you know. I know I received it on Friday the 28, that is exactly 1 month minus one day after I ordered). And I know US Post is VERY slow when they deliver stuff to Canada. I usually get my things 2 weeks after their mailing dates.
Incase sleeve works great
I picked up the Incase neoprene sleeve at the Apple store yesterday, and it's terrific. I had one for my last laptop and it was perfect, so I thought I'd give this one a try. No zipper to worry about, and it fits like a glove. It's no fashion statement, to be sure, but it does what it's supposed to do. The gap is miniscule, and fitting the top part over the MBA is just a hair snug: exactly as it should be. For me this is the answer!
I picked up the Incase neoprene sleeve at the Apple store yesterday, and it's terrific. I had one for my last laptop and it was perfect, so I thought I'd give this one a try. No zipper to worry about, and it fits like a glove. It's no fashion statement, to be sure, but it does what it's supposed to do. The gap is miniscule, and fitting the top part over the MBA is just a hair snug: exactly as it should be. For me this is the answer!
Still have received zero in the way of response from emails to info@manillamac.com
3 emails so far.
Quite disappointed with the service so far.
Even the worst ebay sellers would have at least fobbed me off by now.
3 emails so far.
Quite disappointed with the service so far.
Even the worst ebay sellers would have at least fobbed me off by now.
Attachments
Flame Suit On! I did not like it, it is too soft, should have more consistency like a manila envelope, also should have the lettering that comes on the envelopes, third, I think the inner part of the button will scratch my macbook. I'd rather use the manila envelopes that I have purchased at Office depot.
Reception called me up saying I have a package (envelope) with US postage on, I am sure its the airmail. Too bad I am already at the airport and I won't be able to get it until the 9th.
Let's hope Tomek can verify its receipt as well, shipping to Poland should take the same as to Hungary
Ben
Let's hope Tomek can verify its receipt as well, shipping to Poland should take the same as to Hungary
Ben
Hi Ben,
I'm happy that you've (or rather your reception) finally received your AirMail
Mine is probably still on the way... and I hope it will arrive today or tomorrow.
Regards,
Tomek
Sorry to hear about that man. I know you wanted to have yours by the time you had your trip. It seems like the customer service is pretty horrible. I was fortunate enough to purchase off of a seller here. The case is pretty nice but by holding amd examining it, there's no way I'd pay $45. I actually think it's a rip off for that price. Wonder what everyone else is thinking that has received them. I purchased mine for under $30 which I think is what it should be priced at.
Sorry to hear about that man. I know you wanted to have yours by the time you had your trip. It seems like the customer service is pretty horrible. I was fortunate enough to purchase off of a seller here. The case is pretty nice but by holding amd examining it, there's no way I'd pay $45. I actually think it's a rip off for that price. Wonder what everyone else is thinking that has received them. I purchased mine for under $30 which I think is what it should be priced at.
UPDATE!
Even tough I never heard from them, I did receive my case (finally).
It's really nice, and I'm pleased with the product, but totally pissed off with the service.
I never got an email response, and they've definately contracted the manufacture out to people who don't give as much of a damn.
You don't get your name written on the cool little postage thing anymore. And all the letters (apart from the sucky postcard of the creators havin' a kiss) are cheap ass photocopies.
Good product, and it looks ace...nice felty stuff inside as well, but no service whatsoever.
I feel sorry for them kinda, they obviously made something they couldn't cope with, and we as customers are suffering. But running off to tour with your band, totally ruining your new companies kudos....bad move...
Plus...they're kinda emo.
Even tough I never heard from them, I did receive my case (finally).
It's really nice, and I'm pleased with the product, but totally pissed off with the service.
I never got an email response, and they've definately contracted the manufacture out to people who don't give as much of a damn.
You don't get your name written on the cool little postage thing anymore. And all the letters (apart from the sucky postcard of the creators havin' a kiss) are cheap ass photocopies.
Good product, and it looks ace...nice felty stuff inside as well, but no service whatsoever.
I feel sorry for them kinda, they obviously made something they couldn't cope with, and we as customers are suffering. But running off to tour with your band, totally ruining your new companies kudos....bad move...
Plus...they're kinda emo.
CEEHJAYEM, glad that you are enjoying the ManilaMac. You got a great deal on it.
No, thank you. I got my manilamac without having to deal with the crappy service.
For anyone trying to get a case for their Air fredrickyoon is a legit seller!
Hi
So I now finally have mine in my hands. Its nice and just like I expected. I am however not sure if I would pay the current price tag on it.
Mine had the sticker on the sleeve, but the TO field was blank, so i took it off. It was hand signed but my time was not filled in.
I guess they signed all the shipping labels before taking off to the tour, and the shipping crew couldnt care less about filling them out...
Anyways, its a nice case and if I dont need much protection I will use it. For times when I travel, like now, I will have the fabrix case on me. It has more protection/padding.
Nice product overall though,
Cheers
Ben
p.s. Tomek, did you receive yours?
So I now finally have mine in my hands. Its nice and just like I expected. I am however not sure if I would pay the current price tag on it.
Mine had the sticker on the sleeve, but the TO field was blank, so i took it off. It was hand signed but my time was not filled in.
I guess they signed all the shipping labels before taking off to the tour, and the shipping crew couldnt care less about filling them out...
Anyways, its a nice case and if I dont need much protection I will use it. For times when I travel, like now, I will have the fabrix case on me. It has more protection/padding.
Nice product overall though,
Cheers
Ben
p.s. Tomek, did you receive yours?
Hi Ben,
So built quality isn't that great after all....
WIll stick to my fabrix case then....Do not wanna wait an infinity for another case...
Hi Ben,
So built quality isn't that great after all....
WIll stick to my fabrix case then....Do not wanna wait an infinity for another case...
Hi
Right, the Fabrix case is of a much higher quality, but this isnt to say the AirMail is bad. I like both of them and I am happy to own both of them. The AirMail is still cool to take out of your bag
I will test drive it tomorrow, and post back,
Ben
Hi
Right, the Fabrix case is of a much higher quality, but this isnt to say the AirMail is bad. I like both of them and I am happy to own both of them. The AirMail is still cool to take out of your bag
I will test drive it tomorrow, and post back,
Ben
Just like to check, when u carry the MBA around to clients or in coffee shops...
Do people give u the wow look or stare, or maybe say stuff like "brazen showoff"?
Cos was using it around and the MBA does garner quite a fair bit of attention...Good and Bad
The action of taking it out from the manila sleeve might just make things worse....LOL
Thats true, the MacBook Air still gets a lot of attention, specially in Hungary, where its rare like summer snow.
I am unsure if having it in the Envelope will make it worse, I need to check that out in the coming days....
Ben