May you be cursed Apple. [update]

[slughead]

Not really Apple's fault... that's a risk you take with custom orders.

Bullsh¡t!

It's Apple's fault for not having a cache of spare parts for these machines so they can be serviced quickly and easily.

Honestly, thank GOD mac's don't break down much, because it takes FOREVER to get them fixed.

What's a reasonable amount of time? Any part: 5 business days.

Dell SENDS A GUY OUT TO YOUR HOUSE and fixes it for you if it breaks within a certain period (granted, you have to yell at them for an hour over the phone first).

I have a client with a powermac G5 which has been in the shop for TWO MONTHS waiting for a new motherboard.

You know what the worst part is: You can't bring your Applecare BTO computer to your local Applestore for service!!! Is that not the dumbest thing you've ever heard?

Yeah FU Applecare! Worthless.

 

[dkoralek]

Bullsh¡t!

It's Apple's fault for not having a cache of spare parts for these machines so they can be serviced quickly and easily.

Honestly, thank GOD mac's don't break down much, because it takes FOREVER to get them fixed.

What's a reasonable amount of time? Any part: 5 business days.

Dell SENDS A GUY OUT TO YOUR HOUSE and fixes it for you if it breaks within a certain period (granted, you have to yell at them for an hour over the phone first).

I agree that they should have the spare parts. But I have always had decent service from Apple (even replacing parts for free that technically should have been paid for). The only computer company that I have had worse support from than Dell is Sony (and Sony is insanely bad, to the point of not wanting to provide a rescue disk for free when the system crashed on the initial set up; "but sir, you have to create one after you set up the computer", "but, i can't boot up the computer in the first place, so how could i have ever created a rescue disk..."). At least the Dell desktops I have had or worked with haven't had major problems. Every laptop that I have had or a family member or friend has had have been utter disasters. At least they are cheap, I guess...

Cheers.

 

[Demon Hunter]

WHAT????????????

Sorry to rag on you, dude, but that's maybe the sorriest example of Mac Fanboyism I've ever read on these boards.

You're saying Apple isn't responsible for a defect in a component that it provides as a configuration option on its own Apple Store? It's not like this is a 3rd party installation!! This is an option provide *by* Apple!! Apple is responsible for: 1) making sure its suppliers aren't providing it with faulty parts, and 2) making sure it stocks enough components to repair the computers as per the terms of the warranty.

I would say to read the warranty terms carefully and do some research. I have to believe there is a minimum level of service. I don't think "yeah, your computer is under warranty, but it will take an indefinite amount of time to fix it because we don't have the parts" is an acceptable answer. I really believe Apple is financially liable here. Apple needs to be able to guarantee a fix within a bounded period of time, otherwise the warranty is worthless!!!

No, I am saying that when you choose a component which is in very high demand you should consider the risks.

Bullsh¡t!

It's Apple's fault for not having a cache of spare parts for these machines so they can be serviced quickly and easily.

And what if that takes another 1-2 months? You would rather have Mac Pro shipments pushed back even further? That doesn't make any sense.

Um, I'm sorry? Where did I say that I asked for ANYTHING free?

I was referring to a comment that mrgreen4242 made.

 

[slughead]

And what if that takes another 1-2 months? You would rather have Mac Pro shipments pushed back even further? That doesn't make any sense.

Actually it makes perfect sense: First come, first served. Apple gave these people faulty machines, they should be replaced before Apple sells new machines.

It's not fair for the early adopters to be pushed to the back of the line just because Apple screwed up.

Moreover, if Apple accounted for the percentage of messed up components from the beginning, the ship date would be later from the get-go. Nobody could say Apple 'screwed them over' by making them wait longer than 'expected', because they'd be informed of the correct date before hand.

I remember when Apple pushed back my computer shipment THREE MONTHS. What I mean to say is: they told me two months, and it ended up being 5. We give Apple way too much leeway. They can say they'll ship NEXT YEAR, for all I care, as long as they STICK TO IT. That way, you can make plans around the facts as opposed to being pushed around by Apple.

Now, if Apple gives you your computer within a week, and it's broken, it should be fixed quickly because otherwise it's the same deal: You're left without a computer for a long time unexpectedly. Only it's worse because you've already PAID for it.

This is why I always buy my computers from the local Apple store: I can go and exchange it. People who buy BTO should not be treated so differently, ESPECIALLY considering Apple's BTO machines have a MUCH HIGHER profit margin than the stock models. ($1100 for 3GB of RAM?!)

Apple RIPS OFF the BTO buyers on most configurations, therefore, they should take extra-special care to make sure they get premium service--better than shmoes like me who just pick one up from the local store.

So yes, we should expect prompt service from Apple, especially when THEY screwed up. People who already have their computers should have them up and running before Apple sells more.

 

[evp]

Was on phone with Apple for about half an hour after they failed to inform any progress after 48 hours as they promised. I asked them to stick a 7300GT in it and send me a x1900 xt later. They agreed. I get to keep the 7300gt, the guy on the phone said. But of course they didn't give this information to the company fixing the mac. Great. I'm not departing with my free GPU without a fight... But at least I'm writing on my MP now. ::sigh::

 

[quigleybc]

This is why I always buy my computers from the local Apple store: I can go and exchange it.

Ya me too....

As for writing a letter to S. Jobs

where's the thread on here, where iGary did just that, and got results ?

 

[Sesshi]

Was on phone with Apple for about half an hour after they failed to inform any progress after 48 hours as they promised. I asked them to stick a 7300GT in it and send me a x1900 xt later. They agreed. I get to keep the 7300gt, the guy on the phone said. But of course they didn't give this information to the company fixing the mac. Great. I'm not departing with my free GPU without a fight... But at least I'm writing on my MP now. ::sigh::

All that aggro over a measly 7300GT? Save yourself the brainache...

I can't fault Apple's in-store service for a shop - when it's fixable in-shop, and if you can get an appointment. But its warranty service on return-to-base stuff is abysmal at best. It makes Sony look good and that is saying something. Dell are magicians in comparison.