You've really only provided a few vague anecdotal examples which would be as valid as someone saying Apple customer service is poor based on an incident or two.
well said.to be frank i had bad experience with apple.when i called the customer service and told that my display port isnt working on MBP they told me that laptop is an electronic item and electronics do get damaged and they took over 10days to get my laptop repaired.
but i still think apple has good customer service.
BTW I never had a single problem with any of samsung products till now.
the OP should look into backlit keyboard of samsung 9 which is definitely a plus for something of this price.