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Mess on the iPhone 6S screen what can't be clean

A

AGANG

macrumors member
Original poster
Aug 13, 2015
57
8
Hi!

Few days ago I bought a brand new iPhone 6s. Everything is working fine with the phone. Yesterday I noticed a mess on the top of the screen glass (about the voice speaker). I cleaned with soft skin but it seems it's permanently... I guess it's a glue problem between the glass ant the LCD screen. If I breath to this mess it shows more heavier.
I attached some photo to this Thread, where you can see this problem.

Somebody has an Idea what can be this mess?
Thank you :)
 

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Did something get on the iPhone from You? It looks like dried adhesive.

Perhaps take a cotton swab and some rubbing alcohol and lightly rub on the "Mess" and see if that removes it.
 
I tried to clean with alcohol and it doesn't help. :( Thank you for your advice.
 
It's not a scratch. The surface is clean. I thing this thing is under the glass, but what is this exactly?:O
 
If it's under the glass, it was probably there when you bought it. I would exchange it.

If it's not under the glass, I don't think there's a whole lot you can do without knowing what the substance is.
 
It looks like that's not the only issue. Stop wasting your time and take it back. To me it looks like it's been through hell considering the other marks
 
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Maybe I will bring back to the service that replace this iPhone. As I heard if somebody bring back the phone untill warranty it can happen that get back a refurbished iphone (so not a brand new).
What did you hear about this method?
[doublepost=1483628344][/doublepost]Its funny that if I clean the screen doesnt seen this mess, but when I touch with my finger or breath on it it will shows again :D I dont understand this ...
 
AGANG said:
As I heard if somebody bring back the phone untill warranty it can happen that get back a refurbished iphone (so not a brand new).
Click to expand...

This is true. Depending on what they have in stock, they may replace your phone with a refurb. I would not worry about it though. They check them out pretty well before sending them out as refurbs.
 
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AGANG said:
Its funny that if I clean the screen doesnt seen this mess, but when I touch with my finger or breath on it it will shows again :D I dont understand this ...
Click to expand...

That makes it sound like there are tiny defects in the oleophobic coating.
 
That is an oleophobic coating issue. :( I'm sure in it. I will bring this phone in to the service.

Thank you very much the help to you all!
Can I change back the phone by the authorized service provider, to a brand new iPhone with an unopened box?
 
Weaselboy said:
This is true. Depending on what they have in stock, they may replace your phone with a refurb. I would not worry about it though. They check them out pretty well before sending them out as refurbs.
Click to expand...

Yep I've never had any issues with refurbs that they have given me. Just like a new iPhone.
 
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AGANG said:
That is an oleophobic coating issue. :( I'm sure in it. I will bring this phone in to the service.
Click to expand...
The oleophobic coat will wear off no matter what you do. Just keep your phone and use it normally, there's nothing actually wrong with it; those marks you see probably appeared while your phone was in your pocket; if you replace the phone the same thing is very likely going to happen to that phone as well.

When the coat is all worn off, the front of your phone will simply be one solid mess of fingerprint smudges and there will not be any marks anymore because the coating is gone... :) Apple might as well stop with these oleophobic coats altogether, but they won't of course because the coat makes the phone look all nice and clean for a short while when it is new, meh...

If you return the phone all you do is generate waste, either when Apple trashes the screen or your entire phone, or (more likely) has it refurbished and sells it again. We need to take care of this planet, and that includes pulling back on unnecessary, fickle consumption. Making smartphones is very energy and resource intensive.

So just keep your phone and be happy. :)
 
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I would suggest taking it back to the place you bought it and showing them the marks. Especially if you're within the return window, you should get a new phone, no questions asked.
 
nburwell said:
I would suggest taking it back to the place you bought it and showing them the marks. Especially if you're within the return window, you should get a new phone, no questions asked.
Click to expand...

Or if anything, he be looking at a replacement device if he's in his return period. Especially if it came defective from the manufacturer like that, Apple will stand behind it.
 
I wrote an email to the Authorized Service Provider in my country because this issue. They wrote that is an aesthetic problem and can't replace the phone. Is this correct?:O
 
You need to return it for a refund if they won't replace it otherwise. That defect is not acceptable.
 
Givmeabrek said:
That defect is not acceptable.
Click to expand...
It's not a defect. The oleophobic coat is a soft coat which wears off in a matter of weeks, or perhaps a few months tops if you really baby the phone and don't use it much. It's completely normal.
 
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