MobileMe cheats users
I can't find the link I posted, so here's the content:
MobileMe cheats users
I decided to create this blog after a very disillusioning experience with MobileMe. I never expected to be cheated by MobileMe. The company, after all, is associated with Apple Computer. Apple Computer makes my Macbook Pro and other wonderful products I have purchased associated with it. Tech support from Apple, and customer service from Apple, have been fairly good to great during the past two years that I've owned my Mac.
MobileMe came after I bought my computer. When I was told via email that MobileMe would be even better than the deal I already had - for example, MobileMe would give me 20GB of webspace to allocate as I wished, instead of 10GB, it sounded good. The "expansion" told me plenty of space was there if I needed it, served other products, and implied a general enhancement.
At the time MobileMe was introduced I had an iWeb account and an email address. I used my email address and published photographs and poetry using iWeb. I used less than the 10GB promise in effect then, more like 500MG, but planned to expand. I didn't plan to use 20GB, but thought I wouldn't have to worry about space. I could create freely. I had an Individual Account (for $99/yr., rather than The Family Pack for $149/yr.) with both the 10GB and the 20GB promises.
I found out the hard way that the promise of 20GB was a pipe dream. I found this out recently when I went up to 1.14GB of usage in iWeb. This is a fraction of 20GB, but even this was too much. I'd already had warning signs, and began to get many more different error messages when I was unable to publish, such as: Not Enough Disk Space, Publish Error, Cannot Connect to MobileMe, and Sign-In (even though I was signed in). My files corrupted as well.
After working with Apple Support for a few days, a technician realized that the problem was with MobileMe and I was referred to MobileMe. After many ups and downs, lasting about two weeks, the senior technician at MobileMe finally informed me (after finally being informed by his supervisor I would guess) that I was using too much webspace. When I told him (via email; everything is done online with MobileMe) that I was supposed to have 19GB to use, as I had only allocated 1GB to Mail, he informed me that even though I was told I had 20GB to allocate, I actually did not have that to use. He told me, "We don't expect people to use that much," and "iWeb isn't designed for 'extensive' use." I asked if he could make it possible for me to use even 2GB, and received no reply.
In fact, he told me, I would have problems until I either reduced my usage or upgraded to Family Pack and divided my websites into one main account and four sub accounts. Each of the sub accounts was 5GB, he said, and the main account was 20GB (but not really). I asked if the 5GB for each sub account was REAL, and he informed me that MobileMe liked to keep the sub accounts at around 100MG each, to keep them working.
20GB and 5GB for the iWeb Family Pack, in reality, amounts to less than 1GB usage for the main account and around 100MG usage for each sub account. I would guess that other MobileMe applications, such as iDisk and iPhone, don't come anywhere near to performing as promised either. Come to think of it, I haven't been able to back up to iDisk as promised. And there are no plans to change the phony promises that sell more subscriptions. Never once while working with the technician was there an apology, either.
After more back and forth, the technician told me he had upgraded my account to the Family Pack (not asking, just giving), a complimentary upgrade. The extra power has helped a little, not much but a little. I don't have to do the delete-plists or restart my computer as often, or wait as long between posting changes. Since only one of my sites is under 100MG, the rest enough larger to cause problems, I don't make use of the 5GB sub accounts. I have a complimentary upgrade, for awhile, after which time I can go up 50% in what I pay for the same deal.
Misinformation! False advertising! But apparently that's no big deal at MobileMe. It sets up the unsuspecting for upset and loss, but that's no big deal either. If you don't like it you can always cancel your subscription. I had planned and created my sites with the idea of expanding them. Now I can barely manage my incomplete sites. I've taken down some material over the past two days, so that I'm currently using 921MG for iWeb and 1GB for Mail (I have to choose between allocating 52MG or 1GB to Mail; there's no choice in-between), and I'm still having problems. Just not as many as often.
Today I was wondering about Steve Jobs and MobileMe. Steve Jobs is the man so important to the creation of the Macintosh computer, the man who said, Innovation distinguishes between a leader and a follower. Cheating is not at all innovative. I looked up the relationship and found that Jobs resigned from Apple in 1985.
Comments from other readers, with related experiences, would be most welcome. I'd like to publish all the ones that contribute most directly to the blog theme as separate posts.
Thanks for reading this post. I hope you will participate to help inform other users -- and maybe even improve MobileMe.
February 16, 2010
http://mobilemeissues.blogspot.com/
