My 2020 iMac just crashed a couple times, I'm not sure why

lawlietkm · Nov 19, 2023

Most likely it is because I have dozens of Chrome tabs with videos and various website open, waiting for me to see them and close them but I'm not sure why it has crashed only now while I have had them open for months and months.

Would anyone here be able to read the crash report and helping me figure out what caused the crash?

Bigwaff · Nov 19, 2023

What are the symptoms of the "crash"? Frozen keyboard and mouse? iMac shuts down suddenly and restarts? Provide as much detail as you can. Any connected external disks or hubs? etc.

lawlietkm · Nov 19, 2023

Bigwaff said:
What are the symptoms of the "crash"? Frozen keyboard and mouse? iMac shuts down suddenly and restarts? Provide as much detail as you can. Any connected external disks or hubs? etc.

Disconnects devices (headphones, mouse), turns black but still on and then restarts with the crash error message (it says to press a key to continue the reboot); also it has crashed again once I reopened my Chrome tabs all at once

AlixSPQR · Nov 19, 2023

lawlietkm said:
dozens of Chrome tabs with videos and various website open

Have you turned on the memory saver in Chrome? Read all about it:

Personalize Chrome performance - Google Chrome Help

With Chrome’s performance settings, you can: Help active tabs run smoothly Prevent specific sites from being deactivated Extend your computer’s battery life Browse and search faster Import

support.google.com

lawlietkm · Nov 19, 2023

AlixSPQR said:
Have you turned on the memory saver in Chrome? Read all about it:

Personalize Chrome performance - Google Chrome Help

With Chrome’s performance settings, you can: Help active tabs run smoothly Prevent specific sites from being deactivated Extend your computer’s battery life Browse and search faster Import

support.google.com

I think it has started to be turned on since a recent update because I have noticed some tabs icons had the "ghost" circle around them, if you know what I mean.

Fishrrman · Nov 19, 2023

"Most likely it is because I have dozens of Chrome tabs with videos and various website open, waiting for me to see them and close them but I'm not sure why it has crashed only now while I have had them open for months and months."

Sorry for being so impertinent as to ask, but why is it necessary to keep dozens of tabs open for months and months...?

AL2TEACH · Nov 19, 2023

lawlietkm said:
Most likely it is because I have dozens of Chrome tabs with videos and various website open,

How much Ram? Has it happened any other time?

lawlietkm · Nov 19, 2023

Fishrrman said:
"Most likely it is because I have dozens of Chrome tabs with videos and various website open, waiting for me to see them and close them but I'm not sure why it has crashed only now while I have had them open for months and months."

Sorry for being so impertinent as to ask, but why is it necessary to keep dozens of tabs open for months and months...?

Honestly it isn't, at the time I think I will come back later, the next day at worst but I always do something and then it accumulates

lawlietkm · Nov 19, 2023

AL2TEACH said:
How much Ram? Has it happened any other time?

The only other time it has happened it was earlier this week when installing After Effect; and for the Ram I have 40 Gb

AL2TEACH · Nov 19, 2023

Maybe, you should download https://www.etrecheck.com/en/index.html

In Users & Groups do you have a ton of login items? I can't speak of kernel problems because I never had them or what it would look like.

lawlietkm · Nov 19, 2023

AL2TEACH said:
Maybe, you should download https://www.etrecheck.com/en/index.html

In Users & Groups do you have a ton of login items? I can't speak of kernel problems because I never had them or what it would look like.

Doesn't macOS already did a similar thing when booting and showing me that I can send a report?

canadianreader · Nov 19, 2023

A crash report would help to diagnose the problem

AL2TEACH · Nov 19, 2023

lawlietkm said:
I can send a report?

Just curious but where are you going to send the report? I've seen etrecheck reports read in the forums but don't recall Apple's.
When you find out let the forum know

lawlietkm · Nov 19, 2023

AL2TEACH said:
Just curious but where are you going to send the report? I've seen etrecheck reports read in the forums but don't recall Apple's.
When you find out let the forum know

It's the window that says that the computer crashed and a summary appears and I can press ok to send to Apple servers

AL2TEACH · Nov 19, 2023

lawlietkm said:
send to Apple servers

AAAhhhh, that's for them and you will never get a reply. I would go with etrecheck. You could have it read here or 🍎 forums.

lawlietkm · Nov 19, 2023

AL2TEACH said:
AAAhhhh, that's for them and you will never get a reply. I would go with etrecheck. You could have it read here or 🍎 forums.

but I meant that, could I get a reply here if I shared the text that appeared onto the window?

AL2TEACH · Nov 19, 2023

I'm sure someone would know.

AppleTO · Nov 19, 2023

lawlietkm said:
Honestly it isn't, at the time I think I will come back later, the next day at worst but I always do something and then it accumulates

I’m one of those people who always closes tabs as soon as I’m done with them. Instead, I have a large amount of bookmarks/favourites.

The way I see it, the contents of a webpage are outdated the second after they are done loading (except for a small amount of pages made to dynamically update content), so there is no point in keeping them open.

casperes1996 · Nov 19, 2023

Respectfully, instead of asking if someone can read it, just upload it and we’ll have a look. It’s wasting time to go back and forth like this for 19 messages.

I can read through it and tell you what happened. Not necessarily why.

lawlietkm · Nov 19, 2023

Code:

panic(cpu 8 caller 0xffffff80031b6113): Kernel trap at 0xffffff8003197f0b, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0xffffffbe1f5b2000, CR3: 0x00000008682b6175, CR4: 0x00000000003626e0
RAX: 0xffffffe80f23ab01, RBX: 0x0000000000000000, RCX: 0x0000000000489dd4, RDX: 0x000000000030001c
RSP: 0xffffffe81065fd20, RBP: 0xffffffe81065fd90, RSI: 0x0000000000000000, RDI: 0xffffff9a02501598
R8:  0xffffff8534684f00, R9:  0x0000000000000220, R10: 0x000000006dee1000, R11: 0x0000000000000008
R12: 0x1624600000000000, R13: 0xffffffe7ff166a80, R14: 0x0000000000489dd4, R15: 0xffffffe7ff162443
RFL: 0x0000000000010202, RIP: 0xffffff8003197f0b, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0xffffffbe1f5b2000, Error code: 0x0000000000000000, Fault CPU: 0x8, PL: 1, VF: 0

Panicked task 0xffffff9a022159d8: 10 threads: pid 617: Google Chrome He
Backtrace (CPU 8), panicked thread: 0xffffff9a02501598, Frame : Return Address
0xffffff8002d101a0 : 0xffffff800307207d
0xffffff8002d101f0 : 0xffffff80031c6164
0xffffff8002d10230 : 0xffffff80031b5c77
0xffffff8002d10280 : 0xffffff8003012951
0xffffff8002d102a0 : 0xffffff800307235d
0xffffff8002d10390 : 0xffffff8003071a07
0xffffff8002d103f0 : 0xffffff80037db40b
0xffffff8002d104e0 : 0xffffff80031b6113
0xffffff8002d10660 : 0xffffff80031b5dfd
0xffffff8002d106b0 : 0xffffff8003012951
0xffffff8002d106d0 : 0xffffff8003197f0b
0xffffffe81065fd90 : 0xffffff800313d0a7
0xffffffe81065fe70 : 0xffffff8003133fa0
0xffffffe81065ff00 : 0xffffff800352df49
0xffffffe81065ff40 : 0xffffff800365adc0
0xffffffe81065ffa0 : 0xffffff8003012d96

Process name corresponding to current thread (0xffffff9a02501598): Google Chrome Helper (GPU)

Mac OS version:
22G90

Kernel version:
Darwin Kernel Version 22.6.0: Wed Jul  5 22:21:56 PDT 2023; root:xnu-8796.141.3~6/RELEASE_X86_64
Kernel UUID: 8295C77B-2AAB-3471-81B5-438F59B1A36D
roots installed: 0
KernelCache slide: 0x0000000002c00000
KernelCache base:  0xffffff8002e00000
Kernel slide:      0x0000000002cdc000
Kernel text base:  0xffffff8002edc000
__HIB  text base: 0xffffff8002d00000
System model name: iMac20,1 (Mac-CFF7D910A743CAAF)
System shutdown begun: NO
Hibernation exit count: 0

System uptime in nanoseconds: 116861608639
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x0000001b357ea4c7
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x000000086d037788 0x0000000000000000
Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space
Zone info:
  Zone map: 0xffffff8068e24000 - 0xffffffa068e24000
  . PGZ   : 0xffffff8068e24000 - 0xffffff806de25000
  . VM    : 0xffffff806de25000 - 0xffffff8539ef1000
  . RO    : 0xffffff8539ef1000 - 0xffffff86d348a000
  . GEN0  : 0xffffff86d348a000 - 0xffffff8b9f556000
  . GEN1  : 0xffffff8b9f556000 - 0xffffff906b623000
  . GEN2  : 0xffffff906b623000 - 0xffffff95376f0000
  . GEN3  : 0xffffff95376f0000 - 0xffffff9a037bd000
  . DATA  : 0xffffff9a037bd000 - 0xffffffa068e24000
  Metadata: 0xffffff8041614000 - 0xffffff8061614000
  Bitmaps : 0xffffff8061614000 - 0xffffff8068e14000
  Extra   : 0 - 0

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wilberforce · Nov 19, 2023

Everything crashes every now and then. Both my 2020 iMac and my M1 Pro MPB occasionally crash. If it has only happened "a couple times" I would not worry about it. If it happens repeatedly then you have an issue.

My take from many posts of crash reports is that it is usually possible to narrow down the area of the crash, but it is very difficult to diagnose the actual cause.

nmart1214 · Nov 19, 2023

lawlietkm said:

Code:

panic(cpu 8 caller 0xffffff80031b6113): Kernel trap at 0xffffff8003197f0b, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0xffffffbe1f5b2000, CR3: 0x00000008682b6175, CR4: 0x00000000003626e0
RAX: 0xffffffe80f23ab01, RBX: 0x0000000000000000, RCX: 0x0000000000489dd4, RDX: 0x000000000030001c
RSP: 0xffffffe81065fd20, RBP: 0xffffffe81065fd90, RSI: 0x0000000000000000, RDI: 0xffffff9a02501598
R8:  0xffffff8534684f00, R9:  0x0000000000000220, R10: 0x000000006dee1000, R11: 0x0000000000000008
R12: 0x1624600000000000, R13: 0xffffffe7ff166a80, R14: 0x0000000000489dd4, R15: 0xffffffe7ff162443
RFL: 0x0000000000010202, RIP: 0xffffff8003197f0b, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0xffffffbe1f5b2000, Error code: 0x0000000000000000, Fault CPU: 0x8, PL: 1, VF: 0

Panicked task 0xffffff9a022159d8: 10 threads: pid 617: Google Chrome He
Backtrace (CPU 8), panicked thread: 0xffffff9a02501598, Frame : Return Address
0xffffff8002d101a0 : 0xffffff800307207d
0xffffff8002d101f0 : 0xffffff80031c6164
0xffffff8002d10230 : 0xffffff80031b5c77
0xffffff8002d10280 : 0xffffff8003012951
0xffffff8002d102a0 : 0xffffff800307235d
0xffffff8002d10390 : 0xffffff8003071a07
0xffffff8002d103f0 : 0xffffff80037db40b
0xffffff8002d104e0 : 0xffffff80031b6113
0xffffff8002d10660 : 0xffffff80031b5dfd
0xffffff8002d106b0 : 0xffffff8003012951
0xffffff8002d106d0 : 0xffffff8003197f0b
0xffffffe81065fd90 : 0xffffff800313d0a7
0xffffffe81065fe70 : 0xffffff8003133fa0
0xffffffe81065ff00 : 0xffffff800352df49
0xffffffe81065ff40 : 0xffffff800365adc0
0xffffffe81065ffa0 : 0xffffff8003012d96

Process name corresponding to current thread (0xffffff9a02501598): Google Chrome Helper (GPU)

Mac OS version:
22G90

Kernel version:
Darwin Kernel Version 22.6.0: Wed Jul  5 22:21:56 PDT 2023; root:xnu-8796.141.3~6/RELEASE_X86_64
Kernel UUID: 8295C77B-2AAB-3471-81B5-438F59B1A36D
roots installed: 0
KernelCache slide: 0x0000000002c00000
KernelCache base:  0xffffff8002e00000
Kernel slide:      0x0000000002cdc000
Kernel text base:  0xffffff8002edc000
__HIB  text base: 0xffffff8002d00000
System model name: iMac20,1 (Mac-CFF7D910A743CAAF)
System shutdown begun: NO
Hibernation exit count: 0

System uptime in nanoseconds: 116861608639
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x0000001b357ea4c7
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x000000086d037788 0x0000000000000000
Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space
Zone info:
  Zone map: 0xffffff8068e24000 - 0xffffffa068e24000
  . PGZ   : 0xffffff8068e24000 - 0xffffff806de25000
  . VM    : 0xffffff806de25000 - 0xffffff8539ef1000
  . RO    : 0xffffff8539ef1000 - 0xffffff86d348a000
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  . GEN2  : 0xffffff906b623000 - 0xffffff95376f0000
  . GEN3  : 0xffffff95376f0000 - 0xffffff9a037bd000
  . DATA  : 0xffffff9a037bd000 - 0xffffffa068e24000
  Metadata: 0xffffff8041614000 - 0xffffff8061614000
  Bitmaps : 0xffffff8061614000 - 0xffffff8068e14000
  Extra   : 0 - 0

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Im not as fluent in this as other people here are. But when I plug the info into Bing Chat it singles out the Google Chrome Helper sub-process as the problem. It apparently handles the graphics processing in chrome.

If anyone can correct me then they probably have the better answer.

freshj · Nov 19, 2023

lawlietkm said:
Most likely it is because I have dozens of Chrome tabs with videos and various website open, waiting for me to see them and close them but I'm not sure why it has crashed only now while I have had them open for months and months.

Would anyone here be able to read the crash report and helping me figure out what caused the crash?

Are you using a second display?

lawlietkm · Nov 19, 2023

JustAnExpat · Nov 19, 2023

Google Chrome caused the crash, according to the logs. Basically Google Chrome attempted to address a part of the graphic memory that was already being used, and the computer shut down.

You said it happened "a couple of times". How many times did it happen so far?

Also, Does it always happen with Chrome? If so, send a bug report to Google, the people who make Chrome. Does it happen with other programs? If there is, your graphic card might be failing. Have you tried using an external graphics card?

My 2020 iMac just crashed a couple times, I'm not sure why

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