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My letter

You do a reasonably good job laying out your problem. My comments...

1) Proof read it. There are rampant grammatical errors....

2) I guess I have no opinion on the level of casualness of the letter. If I'd written it, I'd be slightly more formal (especially the first and last bits), but I'm not sure what you did is particularly ill advised.

3) There's a random part about hoping the MBP might be a better option for you. It's not clear if this is what you want (the opportunity to trade up) or not. If it is what you want, you should be clearer about suggesting this option, because when its said this way, it can sound passive aggressive. If it isn't what you want, I don't understand what purpose this statement serves in the letter. Also, if it isn't what you want, you need to suggest some form of option to move forward. Otherwise you're really just ranting.

Good luck!
 
Thanks! I changed it up a little bit, fixxed the grammar errors, and I sent it!

PS - how long does it usually take for them to call me?
 
My hunch is that cybergypsy's experience was exceptional and probably based on an extensive purchase history with Apple (is that correct, cg?) I doubt that Apple frequently hands out MBPs to Macbook owners with repair issues.

I think you could definitely get a MacBook replacement, though.
 
macjay said:
My hunch is that cybergypsy's experience was exceptional and probably based on an extensive purchase history with Apple (is that correct, cg?) I doubt that Apple frequently hands out MBPs to Macbook owners with repair issues.

I think you could definitely get a MacBook replacement, though.
Click to expand...

Sometimes it's just a matter of "the squeaky wheel gets the grease." One really disgrunted customer is worth appeasing, even if the company looses a hundred bucks or so. It creates a positive image and gives the impression that Apple cares about its customers (not to say that it doesn't).
 
Well, they gave me a call back, I am going to bring in my MacBook to an Apple Store and they are going to have a look at it an see if they can get me a replacement.
 
I am sooooo ticked off right now. They gave me a repair. A repair. Now I am going to not bring my MacBook in on the first day of school therefore I will have to use my dads old iBook G4 because this school requires a Laptop.

God danget, well, atleast I will request a replacement when the new MacBooks come out because I know that this one will have more problems.

This is the first time Apple has upset me. Aside from the crappy quality of this MacBook.
 
TSE said:
If this is how the MacBook's are made, I guess the MacBook is not right for me, and am leaning on the hope that maybe the MacBook Pro is a better choice for me.
Click to expand...

I'm not sure trying to go for a free upgrade to the MBP is the best strategy, they're going to read this and think, "huh?"

Just try to get a replacement.

Edit: I'm a little behind, didn't see the second page
 
I agree with TBE. Your letter had many grammatical errors. Make sure your letter is perfect before sending it to that email. Otherwise, you might not be taken as seriously and/or with as high of a priority.

EDIT: Good luck with receiving a replacement.
 
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