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My MacBook... I HATE IT
- Thread starter Paul Wright
- Start date
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Poor you, I know at 16 you have lots to do during this time of the year (i.e. revision for exams). Anyway you deserve a replacement unit, try calling them again. Good luck
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My Dad comes with me every time, thats probably the reason i get service to start with.
thanks for all your comments
Paul
Thanks for the advice, by the way what is Jobs email address?
Paul
Hey,
I'm a real life friend of Paul, and I must say the problems hes been having with his macbook is totally unacceptable. One can expect minor problems when it comes to electronics but as many as he has been having is below standards. I for one really hope Apple are nice and replace it for him. Hes had nothing but trouble since day one.
I'm a real life friend of Paul, and I must say the problems hes been having with his macbook is totally unacceptable. One can expect minor problems when it comes to electronics but as many as he has been having is below standards. I for one really hope Apple are nice and replace it for him. Hes had nothing but trouble since day one.
Thank-you.
Paul
here is the email I will be sending, if anyone thinks i should add something please say
Dear Sir,
I haste not to complain about my MacBook, but I am a 16 year old student who turned to Apple for simplicity, and to abolish the problems of the Windows Operating System, of which simplicity is key when exams are coming round, as I should rather be doing the work that having to try repair my laptop, that needs fixing.
Well to the point, I hate to say this but since the purchase of my MacBook I havent had anything but problems.
Firstly weeks after I purchased my MacBook on the 15th of December 2006 the Airport card Failed and this was then followed by the LCD, making my Macbook useless for 2 weeks at a the time while I was waiting for the new parts. Later on in the year, I saw cracking develop in my Macbook, on the Bottom Case, hence forth the Bottom case and the keyboard were replaced, and at this point in time I was wondering if Apple really was for me, having had to go for replacements three times. Now the "?/" key on my Macbook has gone, and I wish not to know of which part will fail next.
As a Student My Macbook is a key tool to my every day life, but all thats happened is that I have been disappointed, though this may not be Apples Fault I am emailing to see if I could get a replacement Macbook, or something, that means that I dont have to keep going in for repairs, that arent my fault.
All these repairs were completed by the BRAND.STORE located in Bielefeld, Germany, of which they did an excellent job, but this laptop is now not the same one I started with, most components have been replaced, and Im now out of the "one year warranty" and I have a "custom coverage", as your apple site states, but soon I will be doing my exams, and when the logic board goes, I dont know what I will do, if you can understand my situation I would be very grateful and thankful.
Though I wish not to be rude, I do think that these problems I am occurring are totally unacceptable and defeat the reason of why I came to Apple in the first place.
Regards,
Paul Wright
Sorry to sound like this but all companies suck, whether its HP, Toshiba, Acer, or what have you.
In a space of 3 months I had 4 logic board changes on my old Toshiba; it was the Toshiba of bad luck. It was getting so bad, I said to the guy in the shop I might as well move into the shop as my home of residence.
I demanded a replacement or a refund, kicked up a storm, and got it. I purchased an HP laptop, great machine, only problem, its battery life sucked - boy did it ever. Barely lasted a 1 hour lecture - yes, that is how crap it was. Running Windows Vista Business. I then demanded a refund - as I said, this is pathetic - barely one hour battery life.
I've moved to MacBook after dealing with 18 months of PC hell. So not to put a finer point on it, yes, you have had problems, but this isn't a uniquely Apple experience. All companies suck, all companies claim they have a superior product, and all companies claim that their price represents quality. Don't believe the hype.
In a space of 3 months I had 4 logic board changes on my old Toshiba; it was the Toshiba of bad luck. It was getting so bad, I said to the guy in the shop I might as well move into the shop as my home of residence.
I demanded a replacement or a refund, kicked up a storm, and got it. I purchased an HP laptop, great machine, only problem, its battery life sucked - boy did it ever. Barely lasted a 1 hour lecture - yes, that is how crap it was. Running Windows Vista Business. I then demanded a refund - as I said, this is pathetic - barely one hour battery life.
I've moved to MacBook after dealing with 18 months of PC hell. So not to put a finer point on it, yes, you have had problems, but this isn't a uniquely Apple experience. All companies suck, all companies claim they have a superior product, and all companies claim that their price represents quality. Don't believe the hype.
hey so i phoned up apple, and ranted on about how im always at the store, and said that the key has been clicking making this my fifth repair, so they said that they would replace it when i go into the store, that is if it persists, and then if any other fault happens with the electrics they would replace the laptop.
Hang on, before you do ANYTHING - get this in writing; get the declaration of replacement if further problems persist - in writing from them.
If you do need to replace it, believe you me, simply saying, "but you promised me" won't cut it. Get a signed letter sent to you confirming the said statement.
He is going on Monday to get the key fixed (I think), I always told him to get this in writing along with a confirmation of all previous repairs.
Good boy. I just hate seeing people getting screwed over, especially when it cam be avoided. People are always surprised that I have receipts, letters and tax returns from years ago.
Also, all the documentation is useful - as I see, he is in Germany, so I am sure they have a consumer protection commission; if Apple shafts you, its then possible to show the paper trail.
One thing with Apple and warrenty has me really confused. I am sure that it is european law that the min warrenty on electronics is 2 years. So why with apple is it only one year.
Same situation in New Zealand; the "Fair Go" (Consumer investigation show) lemon of the year was extended warranties.
Products are labelled 'one year' because that is what they provide in the US; for everywhere else, most have a fair wear and tear clause in the consumer protection act.
In New Zealand it works out to be 3 years for laptops and desktops, 5 years for televisions etc. etc. Most people don't know their rights so they fall into the trap of paying for extended protection when they don't need it.
The only time it is useful, however, is if you're intending to sell it, if that is the case, the fair wear and tear clause evaporates.
You'll be surprised how regularly US customers are shafted - and you'd think with all the 'oversight' by government departments, it wouldn't happen *rolls eyes*
Mate, that 2year warranty is one gigantic pain. I'll tell you in very short how it works, I want to spare you the horror I had to go trough to actualy find out how it works while tring to get my girlfriend's Toshiba fixed at the dreaded supermarket 'MediaMarket'.
-The 2year warranty covers only breaking due to bad manufacturing
-After the first year of 'normal' warranty, in this second year it's up to YOU to prove them it's due to bad manufacturing (try to prove it, it'll cost you more then have it repaired).
-If while trying to prove your laptop is broken due to ad manufacturing, the OFFICIAL reseller happens to BREAK something, YOU have to pay it, not them (I couldn't believe this utter *****)
-If after all this you happen to be right however, they'll fix it, and repay you.
9/10 says it's your fault and you just spent 400Euro for proving you were wrong.
We had this unbelievable cycle of sh*t going for 6 months when trying to get her screen fixed (which when they had to look at, might break, and would be for US to pay, un-freaking-believable).
So in very short: You have to be able to proof that it's due to bad manufacturing. For the average customer like myself (I know plenty of PC hardware and programming and what not, but I'm not a freaking Laptop repair guy!) this 2 year warranty will help you 1/100 times, like when your laptop catches on fire and kills a bus of little children and it gets on the news and it turns out you were using a Toshiba bought from MediaMarkt and in no way can it be denied that it was due to bad hardware in the first place.
To conclude: MediaMarkt can go to h3ll.
-The 2year warranty covers only breaking due to bad manufacturing
-After the first year of 'normal' warranty, in this second year it's up to YOU to prove them it's due to bad manufacturing (try to prove it, it'll cost you more then have it repaired).
-If while trying to prove your laptop is broken due to ad manufacturing, the OFFICIAL reseller happens to BREAK something, YOU have to pay it, not them (I couldn't believe this utter *****)
-If after all this you happen to be right however, they'll fix it, and repay you.
9/10 says it's your fault and you just spent 400Euro for proving you were wrong.
We had this unbelievable cycle of sh*t going for 6 months when trying to get her screen fixed (which when they had to look at, might break, and would be for US to pay, un-freaking-believable).
So in very short: You have to be able to proof that it's due to bad manufacturing. For the average customer like myself (I know plenty of PC hardware and programming and what not, but I'm not a freaking Laptop repair guy!) this 2 year warranty will help you 1/100 times, like when your laptop catches on fire and kills a bus of little children and it gets on the news and it turns out you were using a Toshiba bought from MediaMarkt and in no way can it be denied that it was due to bad hardware in the first place.
To conclude: MediaMarkt can go to h3ll.
I've been talking to Seb about this alot, im going to ask for all the paperwork, im going to sit down with them and discuss it, and i really dont want to walk away with the same laptop.
I get what you mean about them trying to screw me over, but im not taking it, im going in to get a replacement and i will make my voice heard, if they still dont co-operate i will phone apple, and i will moan and moan, but this is one ****ed up laptop and im not happy.
Thats Tough man, but getting pissed and ranting isn't going to get your computer fixed at all. Good Luck.
i know it wont, and im just waiting for monday to come, its pretty stressful knowing that you are going to have to try convince a team to give you a new laptop, and they could just say no, go away, and thanks for the luck anyway
Heres the next problem i have... in late 2006 i bought the 2.0Ghz MacBook when it was "middle of the line", should i be looking to get the current "middle of the line" product the 2.2Ghz
I know it sounds stupid but would apple be pushed that much
I know it sounds stupid but would apple be pushed that much
