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My MacPro just died :(
- Thread starter THX1139
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You guys are hilarious.
Of course the tech support asks you a lot of questions, and has to follow textbook procedures - he doesn't decide whether the person gets new products or not. And the hotshot making the decisions sure as h*ll isn't going to answer a phone ...
I work at HP Tech Support, and I get a lot of customers (probably with limited intelligence), who actually think that our first level people has any authority at all. How exactly do they (or you) expect a huge company like Apple or HP to function properly if the first level support technicians can make costly decisions?
Peace!
Of course the tech support asks you a lot of questions, and has to follow textbook procedures - he doesn't decide whether the person gets new products or not. And the hotshot making the decisions sure as h*ll isn't going to answer a phone ...
I work at HP Tech Support, and I get a lot of customers (probably with limited intelligence), who actually think that our first level people has any authority at all. How exactly do they (or you) expect a huge company like Apple or HP to function properly if the first level support technicians can make costly decisions?
Peace!
AppleCare Gives You On Site Service
If you have AppleCare they come to your home or office and fix it on site. You don't have to take it anywhere at all. That service alone makes AppleCare a must have. If you haven't bought it already do that and Apple will send a man out to your home or office to fix it. Usually they replace the entire motherboard.
If you have AppleCare they come to your home or office and fix it on site. You don't have to take it anywhere at all. That service alone makes AppleCare a must have. If you haven't bought it already do that and Apple will send a man out to your home or office to fix it. Usually they replace the entire motherboard.
How exactly does this AppleCare purchase work? I've seen that there's AppleCare for Mac Pro available over at eBay, but what do I do with this code?
Where do I enter the AppleCare code?
You Only Buy AppleCare from Apple Not On eBay
No. No. No. You don't buy AppleCare on eBay. That's gotta be a scam. You can only buy AppleCare from Apple up to a year from your date of purchase. Then when you have a problem, they come out and fix your desktops and iMacs. Mobiles have to be sent in for repair but Apple pays all the shipping including providing the shipping carton to you.How exactly does this AppleCare purchase work? I've seen that there's AppleCare for Mac Pro available over at eBay, but what do I do with this code?
Where do I enter the AppleCare code?
Really? I did not know that.
Easy there MM. You can buy AppleCare from many Apple authorized outlets and many of hem sell on eBay. I purchased AC for my iMac from Small Dog Electronics for $40 less than Apple charges.
No. No. No. You don't buy AppleCare on eBay. That's gotta be a scam. You can only buy AppleCare from Apple up to a year from your date of purchase. Then when you have a problem, they come out and fix your desktops and iMacs. Mobiles have to be sent in for repair but Apple pays all the shipping including providing the shipping carton to you.Really? I did not know that.
I agree with multimedia, it is indeed a scam. A friend of mine bought Apple Care on Ebay and it would not activate. Use caution, I am sure some are completely legit though.
Small Dog is a long-established reseller with a good reputation, so I would feel comfortable with them...but there are a lot of bozos on ebay scamming people, so whenever buying from ebay it pays to check things out.
Yeah, but an eBay seller with over 2000 positive reviews seems pretty reliable, too. At least I think so.
Hmmm.....yea I don't. I like the fact that I have the freedom to think and act how I want. It's funny how no one likes us, but they sure like to move here to take advantage of our freedoms and way of life. I have been all over the world and I never got the impression that people from other nations hate us, but I'm sure you know more than me.
Not trying to be rude, just my opinion and what I have observed!
I agree - that's why I said check things out - if the guy has 2000 positive reviews that's pretty trustworthy.
MOST of the time if it is an individual seller and not a company they are legit.
Hmmm.....yea I don't. I like the fact that I have the freedom to think and act how I want. It's funny how no one likes us, but they sure like to move here to take advantage of our freedoms and way of life. I have been all over the world and I never got the impression that people from other nations hate us, but I'm sure you know more than me.
Not trying to be rude, just my opinion and what I have observed!
I live in Europe, and no one hates americans. People just hate a specific leader of the americans.
Thats fine and you have that right. I don't hate him, but I am very unhappy with the way things are going.
I'm sorry, but all the people attacking the OP need to simmer down. As an Apple user for years, I too have had a problem with Apple outsourcing tech support to India. It has nothing to do with them not speaking N.A. English, but the fact that most of them are not trained in technical help. Most often, they refer to manuals either online or given to them to review. Especially since I am a Pro Care Member with Apple Protection Plans on everything I buy, I really do not have the time to be connected to someone who isn't trained to properly handle issues and has to repeat everything I tell him to make certain they are understanding my language. Apple gave a lot of crap to Microsoft for doing this years ago and prided themselves on using only North American technical support. Seems even with Apple the customer comes last sometimes...
yay, Small Dog, about 10 minutes away from me
They just opened a new store that's really cool. if you're in vermont, you should check it out. and YES, they DO have a dog loose in the store, i mean, this is vermont.I believe you can still buy an Apple Care Protection plan, it just back dates the care to the original date of purchase. Since the Plans cover 3 years (or 2 for some products), if your system is older than 3 years won't be worth it...
Ouch.. a youtube friend had a problem with his Mac Pro a while back and Apple Care were just about as useful as that guy you had on the phone... here check him out. he has some awesome Apple gear from the 80's
http://www.youtube.com/watch?v=feXMynEI6ps
enjoy
ps. check out the other videos that follow that story on.
http://www.youtube.com/watch?v=feXMynEI6ps
enjoy
ps. check out the other videos that follow that story on.
Life's too short to hate anyone or anything. America gets a bad rap in the rest of the world because of the misguided foreign policy it deploys, things have already improved since the Democrats took over The Senate and The House.
But government policy doesn't define the American people, every American I've personally known has been a wonderful person, then again so are all the Indian people I've met (mainly from Mumbai) and come to think of it, pretty much anyone else of any other race, colour or creed. Added to that, I spent a week in NYC last July and thought it was the most excellent place I had ever been to
As for Applecare, I'm confused, I have it on my iMac and when the disk died they came onsite collected, replaced the HDD and returned. Seemed a bit stupid for me as they could have swapped it on site in 30 minutes and saved themselves a lot of hassle. Methinks I need it though before the 90 days are out on the Mac Pro pending purchase.