My Water Sensor Story

[kwyn]

Suddenly, we all know why things went badly for you in this incident.

Good luck with your Droid phone, and be sure to keep it in a ziplock bag. It will no doubt be using the same water sensors.

Oh, and I would've had no problem calmly and rationally telling you to your face that asking someone if they have the balls to do x isn't how you resolve an argument and get your way. What are you gonna do, try to beat me up in the middle of an Apple Store?

Bottom line: humidity can be just as bad for a piece of electronics as water if exposed long enough. If the sensors are red, then somehow they got moist, and if they got moist, there's a good chance something inside the phone got moist too. it could've been left in a bathroom after a hot shower, or in a really humid environment. It sucks, but it happens, and not just to iPhones.

To the rep at the store, I simply asked him to look deeper. I, very politely, asked the rep to understand that the water sensor was falsely tripped and that he should look for an other evidence of water damage if he did not believe me.

If someone politely suggested to me in an apple store to first call 1-800-xxx or write to xxx@apple.com, of course I wouldn't start a fight. But if you, like that poster, said, "you're a drama queen and a whiner" I may have some words back for you! I believe that in the store, that guy wouldn't have the balls to call me "drama queen." He'd probably be much more polite. RIGHT???

I, too was surpised with the way the response to my email was worded, which is why in my response, I noted that I did not think it was really Steve Jobs, nor did I actually expect him. I was just hoping it would go to someone who cared.

I, although angry, am no troll. I probably won't really get a Droid phone. I really love my iphone, and will probably stay with another iphone. I guess that part was my emotions getting the best of me.

However, I have no respect for "forum tough guys"

Slightly off topic, I am eligible for a 3GS now (if I renew a contract). At this point in time, would you guys, buy or wait until June to see what's next?

 

[The Californian]

Slightly off topic, I am eligible for a 3GS now (if I renew a contract). At this point in time, would you guys, buy or wait until June to see what's next?

I'm personally waiting until June/July. But it's up to you.

 

[gngan]

Just because you don't want to read it doesn't make this an appropriate place to vent. The bbb has no public forum to read stuff like this. I appreciate this sort of info.

Every phone I've owned since 1999 has had moisture sensor/indicators. They usually trip at some point as I live in the super wet Oregon coast range. The phones have all continued to work. I just never get a warranty as it always is void at some point and a waste of money for me.

I've owned more than 20+ cell phones through out my life and I do live in super wet city too (ie Hong Kong) and i never had these water sensor trip. I believe it's how people use their phone.

 

[Its Trish]

Surely there's got to be a company now that makes plugs for the headphone jack and dock connector?

instaxgirl is saying that by inserting a rubber plug into the
headphone jack and dock connector, it might be possible to block
virtually all "accidental" moisture (e.g. sweat from working out)
from triggering the moisture sensor.

Can someone give details on exactly where the water sensor
is located?

trish : - )

 

[Wotan31]

To the rep at the store, I simply asked him to look deeper. I, very politely, asked the rep to understand that the water sensor was falsely tripped and that he should look for an other evidence of water damage if he did not believe me.

The sensor is there precisely so that the store workers don't have to be skilled in this type of forensic analysis. It saves Apple the expense of employee forensic training, the time/cost of performing this kind of analysis, and also saves consumers from the potentially subjective and inconsistent results of such analysis.

I, too was surpised with the way the response to my email was worded, which is why in my response, I noted that I did not think it was really Steve Jobs, nor did I actually expect him. I was just hoping it would go to someone who cared.

The language and wording in the response you received is consistent with every response I have seen here in the forums from the sjobs email. I'm willing to bet it was him.

a) you e-mailed the CEO of a major corporation ( way to escalate it)
b) In your email you send him an ultimatum \
c) In your response e-mail you are a whiny brat

Sorry OP, but I have to agree, these three things are no-no's when it comes to communicating your problems and expecting a helpful response.

FWIW, remember your physics and chemistry classes, that "water" can be a solid, a liquid, or a gas. Apple isn't the only vendor using water sensors FYI, and you don't need to expose the product to liquid water to trip the sensor. When you are working out at a gym, skiing, or other physically demanding activities, and your phone is in an internal pocket in your garment, it is being exposed to very VERY humid air. Humidity = water. Humidity makes its way into tiny crevices and openings in even the smallest and tightest devices. It is no surprise at all that the water sensor tripped if it was exposed to such conditions - it's almost like using the iPhone in a sauna or while sitting in a hot-tub or leaving it on the bathroom counter while you take a hot shower.

 

[KingHuds]

Why did this get necrobumped?