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New Apple TV 4K remote keeps losing connection
- Thread starter jonjames505
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I'm not sure. I just saw this as a suggested solution awhile back when I was searching for a fix.
I thought the latest tvOS code release had fixed the issue, but I had the remote completely disconnect yesterday on my 2022 Apple TV 4K 128GB - wouldn't even turn on the Apple TV. Only a reboot fixed it... Only thing that happened yesterday is I had to reboot my access point. I had not had any disconnects since the update. Note that the remote is behind the base of the TV, so there is no line of sight - but this was never an issue in my older Apple TV.
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I've had the 2nd Gen. Apple TV 4K for four months and it's been worked perfectly. Last night, the remote disconnected for the first time. The battery had 90 percent charge and nothing in my networking environment had changed to cause any interference. I had to unplug the device and reboot it for the remote to connect again. (I'd forgotten I had the TV remote app on my iPhone, which I might have tried to reboot the device. The remote app connected just fine with the TV.)
This is occurring on my 2022 128gb model as well. Multiple disconnects so far. Very annoying. Rebooting the Apple TV fixes it
It’s an issue they “know about” and I’m working with a senior advisor to send logs in the next time it happens. I need to email him the next time it’s not working and he will then work with me to setup a profile to allow apple access to the logs to see what’s happening to cause the issue.
It’s very annoying since I bought these to replace my aging Google TVs that kept freezing.
It’s very annoying since I bought these to replace my aging Google TVs that kept freezing.
My solution to remote disconnecting is to use remote app on my iPhone. This is actually a terrible solution so I hope the software bug gets fixed.
I had my 2021 4k and never had this issue. I gave it to my son and get the 2022 model and it has happened 3 times in 5 days. Apple wanted to send me a new remote but it’s a software bug. I found that when I walk close to the Apple TV it works only at shorter distances. Rebooting is the only option, but senior tech said he hasn’t seen this.
Starting to wonder if this is related to waking the Apple TV up using Siri on a HomePod.. "Hey Siri, turn on the basement TV" - seems to trigger this disconnection
I will have to try that. Mine disconnected again last night. Walk up close to the ATV and it works, until I step back 5+ feet and it loses connection. I am not sure if I asked Siri to turn it on then. Had to reboot again and all is good.
Wanted to open a thread and saw this. The new 128GB TV is my first Apple TV and the remote looses its connection all the time. It then only work pointing the remote directly at the ATV from like 20cm.
It’s incredibly annoying and feels totally random though it feels it sometimes happens after I used my iPhone to control the ATV.
Sometimes I’m still able to control the TV volume which is totally weird, maybe it’s some kind of HDMI CEC issue?
Rebooting fixes it
It’s incredibly annoying and feels totally random though it feels it sometimes happens after I used my iPhone to control the ATV.
Sometimes I’m still able to control the TV volume which is totally weird, maybe it’s some kind of HDMI CEC issue?
Rebooting fixes it
Yes everyone with problem sound use the Apple TV Feedback because an old friend tells me the tech stills reads these reports! I'm a firm believer there reports will make a difference!
yup.
I spoke to them Thursday but left feedback reporting the same issue just now. I am thinking of using a smart plug to remotely "unplug" it until they resolve the issue.
It has happened twice more and I have not been using my Homepod to control the tv. I installed the ATV on a smart plug so I don't have to dig behind the tv to restart it. Sadly, the OEM remote for my Samsung TV continues to work perfectly controlling my ATV. Go figure...
This is the very kind of thing that makes me wonder Apple engineers themselves don't use the very products they design. I find it so hard to believe that a tvOS engineer hasn't encountered this issue before on his own AppleTV at his home.
I mean, we've had 2 or 3 patches for tvOS since the 2022 ATV 4K came out and none of them seem to have addressed this issue.
It's because the ATV unit also accepts infrared commands. So your Samsung remote must be sending IR commands to it.
ATV's own remote uses Bluetooth to connect to the box, mostly to patch the software inside the remote, to load the profile of the TV connected via HDMI (so you could change the TV's volume using that very remote) and also for Siri's voice control.
Next time your remote disconnects from ATV, try using another remote to go to Settings and search for Bluetooth devices. You'll notice that your box won't find any. Plus, AirPods and MFi/PlayStation/Xbox joysticks won't connect either. That's because the box stops communicating via the main BT antenna and only keeps the short distance BT alive.
It how do you explain my previous ATV which is 2021 4K using the same model remote on the same Samsung TV for a year and it never lost connection to the remote. I was thinking maybe a different Bluetooth version in the newer model could be the cause.