Other New battery = new phone

[westrock2000]

I took my 128GB iPhone 6 in today as the battery started swelling last week and was separating the screen from the body. They charged me $30 and gave me a whole new 128GB 6. They said they weren’t allowed to open a phone with a swollen battery and whatever diagnostic they ran confirmed the battery was questionable.

I’m pretty happy. $30 and my 4 year old phone looks brand new again.

 

[darngooddesign]

I’m pretty happy. $30 and my 4 year old phone looks brand new again.

Nice; I bought a used 7+ for a low low price and thanks to the 11.3 issue I now have a new refurb with a new battery. My old one's jet black finish was all scratched up.

Your 6 probably feels snappier too.

 

[Tritto]

To update my post above. I took my SE into the local approved service centre and they did a diagnostic on the battery. It said only about three hundred charge cycles and the guy said it shouldn't require performance management with only 300 cycles and 92% battery capacity. It's about 13 months old.
I alerted him to another problem - the screen flexes and clicks when you press on the left hand side. Since that is where the battery is, he wondered about a swollen battery. After I backed it up I took it back in and they opened it up. No evidence of swelling but the screen seems to be delaminating. They've sent it off to Apple to examine. Hopefully Apple replaces the phone (or at least the screen and battery).
In Aus, the 12 month warranty period is trumped by consumer law that effectively extends the warranty period to two years. Unfortunately the authorised service centre can't make a repair/replacement decision without Apples approval. Have to be patient.

 

[eoblaed]

Everyone using iOS 11 is having some stutteryness when it comes to scrolling and animations, etc. It's just part of the OS. Whether they notice it or care about it is another matter entirely, but I can say that a new battery reduces it significantly in my experience.

If there's any stuttering on my X, it's so slight as to be imperceptible to the human eye.

I'm just gonna go with "there's no stuttering".

 

[Tritto]

Closing the loop here. Apple replaced my SE.

 

[raymanh]

Nice; I bought a used 7+ for a low low price and thanks to the 11.3 issue I now have a new refurb with a new battery. My old one's jet black finish was all scratched up.

Your 6 probably feels snappier too.

Whats the 11.3 issue? Is the the mic problem?

 

[DeltaMac]

Whats the 11.3 issue? Is the the mic problem?

You will have to read the rest of this thread for your answer. (hint - it's about batteries)
But, if you recall, iOS 11 introduced battery "saving", and Apple kinda "forgot" to announce that a somewhat older iPhone would be automatically clocked down, in an attempt to extend the life of the battery. That did not always turn out too well. Apple replaces the battery fixing the issue (for now). Some folks get lucky, as Apple has not always had batteries in stock, so you read reports that Apple simply replaces the iPhone. Your quote was about one of those who had a battery replaced (included with the replacement iPhone)

 

[raymanh]

You will have to read the rest of this thread for your answer. (hint - it's about batteries)
But, if you recall, iOS 11 introduced battery "saving", and Apple kinda "forgot" to announce that a somewhat older iPhone would be automatically clocked down, in an attempt to extend the life of the battery. That did not always turn out too well. Apple replaces the battery fixing the issue (for now). Some folks get lucky, as Apple has not always had batteries in stock, so you read reports that Apple simply replaces the iPhone. Your quote was about one of those who had a battery replaced (included with the replacement iPhone)

Ah I see. I wouldn't have thought Apple would've given someone a replacement device if they only went in to replace their old battery. I assumed stuff like that was for actual manufacturing issues, not wear. Does that mean if I go in with my 7 plus and get a $29 battery replacement, I may walk out with a new phone (depending on if they have the battery in stock)?

 

[C DM]

You will have to read the rest of this thread for your answer. (hint - it's about batteries)
But, if you recall, iOS 11 introduced battery "saving", and Apple kinda "forgot" to announce that a somewhat older iPhone would be automatically clocked down, in an attempt to extend the life of the battery. That did not always turn out too well. Apple replaces the battery fixing the issue (for now). Some folks get lucky, as Apple has not always had batteries in stock, so you read reports that Apple simply replaces the iPhone. Your quote was about one of those who had a battery replaced (included with the replacement iPhone)

Ah I see. I wouldn't have thought Apple would've given someone a replacement device if they only went in to replace their old battery. I assumed stuff like that was for actual manufacturing issues, not wear. Does that mean if I go in with my 7 plus and get a $29 battery replacement, I may walk out with a new phone (depending on if they have the battery in stock)?

Technically speaking the additional power management features were included back in iOS 10.3, and it wasn't so much to save/extend the battery as it was to avoid incidents with some batteries that were more worn not being able to keep up with spikes in demand for power at times and causing the device to unexpectedly shut down.

As far as the particular post mentioning a "11.3 issue" in relation to a 7+, it might very well be in reference to the microphone issue that some 7 series phones have experienced: https://www.macrumors.com/2018/05/04/apple-aware-of-iphone-7-mic-issue-ios-11-3/

 

[s15119]

Everyone using iOS 11 is having some stutteryness when it comes to scrolling and animations, etc. It's just part of the OS. Whether they notice it or care about it is another matter entirely, but I can say that a new battery reduces it significantly in my experience.

Nonsense. Utter and complete nonsense.

 

[darngooddesign]

Ah I see. I wouldn't have thought Apple would've given someone a replacement device if they only went in to replace their old battery. I assumed stuff like that was for actual manufacturing issues, not wear. Does that mean if I go in with my 7 plus and get a $29 battery replacement, I may walk out with a new phone (depending on if they have the battery in stock)?

The 11.3 issue is about the mic and has nothing to do with betteries or power management. Apple replaced my phone because the update broke something they couldn’t fix easily. Apple has offered replacement phones for other issues as well; I had a 6 replaced due to the case bending for example.

If you go in for the $30 battery replacement they will just replace the battery.

 

[aakshey]

If there's any stuttering on my X, it's so slight as to be imperceptible to the human eye.

I'm just gonna go with "there's no stuttering".

My X does stutter.

 

[JohnnyW2001]

Nonsense. Utter and complete nonsense.

You don't think a new battery reduces the stuttering? It helps because when the phone attempts to do something very complex there is a sudden increase in drain on the battery. When the battery is old it can't quite keep up, and so the OS slows down.

Apple have been chasing new features for quite some time now and (if you ask me) they've accrued a lot of technical debt which has led the OS to rely on the device running perfectly in order to be smooth.

This is probably why Apple are focussing their efforts on under the hood improvements with iOS 12, and none too soon in my opinion. I'm looking forward to a more efficient OS.

 

[s15119]

You don't think a new battery reduces the stuttering? It helps because when the phone attempts to do something very complex there is a sudden increase in drain on the battery. When the battery is old it can't quite keep up, and so the OS slows down.

Apple have been chasing new features for quite some time now and (if you ask me) they've accrued a lot of technical debt which has led the OS to rely on the device running perfectly in order to be smooth.

This is probably why Apple are focussing their efforts on under the hood improvements with iOS 12, and none too soon in my opinion. I'm looking forward to a more efficient OS.

The comment "Everyone using iOS 11 is having some stutteryness" is total nonsense. Full Stop.

 

[JohnnyW2001]

My X does stutter.

Everyone's does at some point or other. Anyone who says theirs doesn't can simply prove us all wrong by posting a simple video showing them using their phone.

Just post a video showing...

1. You shutting down all apps in the background and then shutting down the device. (clean start)
2. Booting up the device.
3. As soon as the device is able (ie. not 10 seconds later), go to home and then into the Settings app.
4. Flick up to scroll down, until you get to the bottom, and then back to the top.
5. Go back to home.
6. Swipe right into widget screen.
7. Tap the search bar, type Mail and then press Cancel.
8. Scroll down to the "Edit" button at the bottom and select it.
9. Flick up to scroll down quickly to the bottom, and then back to the top.
10. Go back to home.
11. Open the camera.
12. Take a photo immediately (doesn't matter of what)
13. Go back to the home screen.
14. Open a folder and then close it.
15. Lock the phone and then unlock it.

All should be done in quick succession and with little or no pause. Should take a minute max.

My SE is a lot better with its new battery, the above would have crucified it before, with jank everywhere. It can just about do the above smoothly, but there were a few hiccups along the way.
[doublepost=1528317189][/doublepost]

The comment "Everyone using iOS 11 is having some stutteryness" is total nonsense. Full Stop.

Cool man, just post the video above, showing your phone has no jank and I'll believe you.

 

[s15119]

Everyone's does at some point or other. Anyone who says theirs doesn't can simply prove us all wrong by posting a simple video showing them using their phone.

Just post a video showing...

Everyone's does at some point or other. Anyone who says theirs doesn't can simply prove us all wrong by posting a simple video showing them using their phone.

Just post a video showing...

1. Shutting down the device. (clean start)
2. Booting up the device.
3. As soon as the device is able, go to home and then into the Settings app.
4. Flick up to scroll down, until you get to the bottom, and then back to the top.
5. Go back to home.
6. Swipe right into widget screen.
7. Tap the search bar, type Mail and then press Cancel.
8. Scroll down to the "Edit" button at the bottom and select it.
9. Flick up to scroll down quickly to the bottom, and then back to the top.
10. Go back to home.
11. Open the camera.
12. Take a photo immediately (doesn't matter of what)
13. Go back to the home screen.
14. Open a folder and then close it.
15. Lock the phone and then unlock it.

All should be done in quick succession and with little or no pause. Should take a minute max.

My SE is a lot better with its new battery, the above would have crucified it before, with jank everywhere. It can just about do the above smoothly, but there were a few hiccups along the way.
[doublepost=1528317189][/doublepost]

Cool man, just post the video above, showing your phone has no jank and I'll believe you.

No, that's not how it works. A claim was made, it's not my responsibility to prove anything. If you think they claim is correct, it would be your responsibility to prove that claim. I don't care or have to care if you believe me. On it's face the claim is utter nonsense. A basic logic class might help you. Good luck.

 

[Nhwhazup]

In the future I'm planning on replacing my 6 Plus' battery as it's at 76% in the Battery Health menu. Seeing that this actually will improve the phone makes me more excited to replace it.

My daughter and I both took advantage of the $29 replacement a few months back. I have the 6S Plus and it was like getting a brand new phone. Battery life is superb again.

I usually trade every two years and have been with iPhones since 3g. The 6S Plus has been the absolute best iPhone that I’ve had. Runs flawlessly and great battery life. As great as it is, I’m hoping Apple comes through with something really special enough to lure me to a new phone. I guess I’ll see in the fall.

 

[oyabroch!]

There is no way(or need) to calibrate an iphone battery.

Oh? Yes there is, it's well known about and documented online.
[doublepost=1528511863][/doublepost]I opened this thread thinking you were referencing a literally new PHYSICAL iPhone unit (slightly optimistic, eh?) and I thank you and everyone whom contributed, for helping make my decision to send my pristine SE for a new battery, since it has a maximum capacity of 91% (according to the "Battery Health" feature of iOS 11.... whatever the point update was) and has been suffering from rather short battery life, but no shutdowns. However, I have found a few times that the battery percentage JUMPED UP when doing a home/sleep-wake reset, so something is a little amiss. I've just done a calibration of the battery, and am currently reviewing its performance post-calibration, but will still replace the battery regardless.

Anyhow, thank you! God bless you.

 

[JohnnyW2001]

No, that's not how it works. A claim was made, it's not my responsibility to prove anything. If you think they claim is correct, it would be your responsibility to prove that claim. I don't care or have to care if you believe me. On it's face the claim is utter nonsense. A basic logic class might help you. Good luck.

I made a bold claim that every iPhone running iOS 11 suffers from some jankiness or stuttering from time to time. It's impossible for me to prove that claim. It is, however, very easy for you to refute it. Please do so.

I did the above with my SE and I saw two moments of jank, but they were only slight, to be fair. I see more stuttering when I'm typing stuff these days. It was FAR worse when my battery was old, which leads me to believe that badly optimised code was the underlying reason. I think this is partially why Apple has decide to fix a lot of technical debt in iOS 12. Which is great if you ask me.

 

[s15119]

I made a bold claim that every iPhone running iOS 11 suffers from some jankiness or stuttering from time to time. It's impossible for me to prove that claim. .

The END! Thank you so much for admitting it. Have a wonderful life.

 

[karmatourer]

Yes. Show me an unedited video of an iPhone using iOS 11 without any stutter for 15 minutes (moving in an out of apps, quickly scrolling up and down through menus, etc.). Not a difficult task if there's any truth to your skepticism.

It should be easy, as you're obviously implying your iPhone is one such device. Just hold it up infront of a webcam.

None of what you report on a very lightly used 11 month old SE or an average use 6S+. Guess I'm blessed.

 

[Bawstun]

I see a lot of people complaining that their phones have gotten slower, and (infuriatingly) I also see a lot of people replying with things like, "my phone is fine, so stop moaning", or "it's due to the latest features of iOS, your phone is too old!", or even "just restore your device and it will get faster and the battery life will improve" (all of which are wrong in varying degrees).

My iPhone SE had been slowly getting more and more laggy, stuttery, and just generally annoying to use after two years of daily use. Animations were no longer smooth. Apps were slow to load. It took ages just to be able to take a photo. Everything was just slow and annoying, and I was cursing Apple for not making my device run better.

Then I finally hit a wall: I was on a train when my phone went dead with 29% battery power left. I tried to turn it back on, but it said it needed charging. Being out for the day, this was frustrating. Then it finally came back on saying it had 11% battery left. And stayed that way until the end of the day. Something was seriously wrong.

Thanks to the latest iOS 11, I used the "Battery Health" feature in Settings to see I was right: I knew I had 84% battery health, but now there was a new message... My phone had suffered a crash because the battery had gotten so old it couldn't supply enough power to the phone when it was doing something intensive. Huh!

At this point, the lagginess and stuttering was worse than ever. It was so bad I literally couldn't use a the keyboard without huge delays in typing.

So yesterday I took the phone back to Apple, they CS'd me a battery replacement, and now my device is like new again. Super smooth animations, no lagginess, no stuttering, no delays. Everything is fast and responsive again. Holy cow!

It turns out that iOS is frequently making huge draws on the battery in normal daily usage, and if your battery is old and can't keep up, then things begin to stutter and lag. It's not the software, it's not the processor, it's not old apps taking up space, it's the battery!

OK, you could argue that Apple could try and make iOS more energy efficient by reducing the fancier effects so the phone doesn't get laggy when the battery can't keep up, but this a huge revelation for me.

If your iPhone is about 80% health, I'd suggest getting a battery replacement. I feel like I have a new iPhone SE again: Super smooth and enjoyable to use!

Your experience is exactly what prompted the 6S recalls for battery defects, auto-shutdowns and refusing to power back up unless charging.
[doublepost=1529216171][/doublepost]

My SE is just over a year old and is reported to have 92% of its maximum capacity. However, it's already got performance management applied because of an unexpected shutdown. I can't remember when this shutdown occurred, but I have noticed more than usual stuttering etc recently.
Do I turn off the throttling (the information page says you can't turn it back on), live with it, or go get a battery replacement? I had noted the date that the discounted battery replacement program finishes with the intention of getting a battery replacement at about 1.5 years into its life.
The other thing holding me back is that there is no Apple store in my state, and the local authorised service centre charges a fee on top of Apple's fees.

Makes you realize how Apple became or will become the first trillion dollar company on earth. Lol. They basically blame the battery being at 92% capacity as the reason it is defective. Yes, defective.

In what universe should a phone be auto-powering off (and refusing to power back on) because a battery is at 92% capacity? And Apple users just eat the s*** right up. So much so that they even PAY Apple to replace the battery because of their own manufacturing / design defect. Such crazy times we live in, lol.

 

[C DM]

Your experience is exactly what prompted the 6S recalls for battery defects, auto-shutdowns and refusing to power back up unless charging.
[doublepost=1529216171][/doublepost]

Makes you realize how Apple became or will become the first trillion dollar company on earth. Lol. They basically blame the battery being at 92% capacity as the reason it is defective. Yes, defective.

In what universe should a phone be auto-powering off (and refusing to power back on) because a battery is at 92% capacity? And Apple users just eat the s*** right up. So much so that they even PAY Apple to replace the battery because of their own manufacturing / design defect. Such crazy times we live in, lol.

You do realize that the capacity is simply one reading related to battery health, right?