New iMac replacement received before I sent old one back -- What to do?

[Mac'nCheese]

That is the full cast of Roseanne! Either you are completely clueless or a comic genius. I would hope you are laughing as hard as I am now!

I don't know what your talking about, sir. I do remember growing up with this kind family. Becky was kind of dorky looking when she was young but then, all of a sudden, she was sooooo hot. And then, next thing I knew... she wasn't so good looking anymore. Hmmmm....

 

[APtalent]

That's why most thins sucks nowadays. A small group of people ruins the possibility of more open and loyal experience. If someone does something nice, someone will just abuse him, this applies to companies as well. In this case, if OP causes Apple headache, it may make things more complicated in future. E.g. they won't ship or build your new one before they have received the old one.

You should think how Apple feels about it. Being too selfish never causes good actions

You're personifying Apple.

It's not a person, it's a multinational corporation.

 

[Hellhammer]

But that is the way it is currently already done. That's what happened with the first replacement exchange. Just that in the second exchange, they seem to have screwed up.

When you call them and ask a replacement, your order will be processed as fast as possible so it will (at least should) overtake all other orders, especially if it's BTO. Apple can make it harder and less nice for the customers. If they do a mistake, don't continue it any further. Responsibility is a thing you have to use right, otherwise it will be taken away

You're personifying Apple.

It's not a person, it's a multinational corporation.

I know, but there is still an individual person handling OP's case. He/she won't be that nice anymore if OP isn't. If they really have lost and forgotten it, there is a good chance they will offer OP something, e.g. iTunes gift card or discounted iWork

 

[Sun Baked]

Hey, I found a bag of money with a million dollars in it. Think I should tell anyone?

Just me, so I can turn you in for tax evasion and keep my 30% reward on the tax you evaded.

 

[peskaa]

When I was swapping out my 27" iMacs, at one point I had three of them in my house at one time simply due to the fact that Apple got the replacements to me faster than they picked them up.

Rest assured, Apple know you have a computer to go back, and they will want it back. Give them a call.


On a related note, Apple actually left a PowerMac G5 at my house for three months before they collected it.

 

[Merk328]

Apple was probably tying to hook you up by sending you replacement first since your first replacement didn't work either. They were probably trying to give good customer service so that you didn't have to wait for a working computer much longer. Even if it is a screw up by Apple you dont have the right to keep it.

 

[Merk328]

I had a friend that owned a sandwhich shop. She was struggling to make ends meet but needed a new stove for her store. She ordered one and it arrived. A few days later, the delivery guys showed up with her "new" stove. She kept the second one and sold it. A few days later, same thing. Another bunch of delivery guys showed up with her stove,she kept it and sold it. Free stove plus extra money, no one hurt right? Karma is a bitch... a few years later her husband died at her pregnant daughter's wedding.

True story.

nope

 

[Ravich]

Karma: killing other people for your sinful actions since the beginning of time

 

[M77]

So has this ever happened to anyone else -- getting two iMacs without asking for that to happen when doing a replacement?

One more thing; I asked a rep about what they do if an iMac hasn't shown as "cleared" (received). They said they take it up with the delivery company and leave the customer out of it. I guess it's because it's assumed that the courier lost it somehow. I just wonder if the courier would then investigate it and find that there was no shipment in the first place and then I'd be contacted about it in the end. Or a big company like FedEx would just write it off without investigating and send a check to Apple. It's probably pennies to them.

 

[peakchua]

Always be a good person, do what makes others feel better. its no point having 2 computers, be respectful, TAKE WHAT YOU PAID FOR. ALL is good then ALWAYS RESPECT THE

 

[NStocks]

The have your address, name, credit card etc. so unless you want them to charge you twice, send it back. Sooner than later they will start to look for it

This. In 2008 when I had a replacement I set up a waiver form so that I can keep the defective unit until the new unit arrived. They said that once the new unit arrived, I had 14 days to return the defective unit otherwise my credit card would be charged the full amount...

Return it, you know it's the right thing to do... The world needs honest people at this point in time (well at an point in time ) Apple will know you have 2 units, so will the deliverey company.

 

[dexthageek]

I am saddened that you even asked the question on a public forum .

The fact that you even asked the question, means you know what the right course of action is.

SEND IT BACK

 

[M77]

This. In 2008 when I had a replacement I set up a waiver form so that I can keep the defective unit until the new unit arrived. They said that once the new unit arrived, I had 14 days to return the defective unit otherwise my credit card would be charged the full amount...

Return it, you know it's the right thing to do... The world needs honest people at this point in time (well at an point in time ) Apple will know you have 2 units, so will the deliverey company.

Right but, in my case, I didn't have to sign any form or talk to anyone about keeping the first one or anything. I just suddenly got the second one without having sent in the first one at all. So it appears to be a mistake.

Has anyone had this happen to them? Without signing a waiver or having to agree to do this beforehand?

Regardless of it being right or not, I'm just wondering that since it appears to be a mistake on their part, would I be able to get away with keeping both? Or what's the chance that I could not?

As for them knowing, my previous post said this:
"One more thing; I asked a rep about what they do if an iMac hasn't shown as "cleared" (received). They said they take it up with the delivery company and leave the customer out of it. I guess it's because it's assumed that the courier lost it somehow. I just wonder if the courier would then investigate it and find that there was no shipment in the first place and then I'd be contacted about it in the end. Or a big company like FedEx would just write it off without investigating and send a check to Apple. It's probably pennies to them."
So I don't know what to think...

 

[fhall1]

I haven't read this entire thread, but if Apple hasn't authorized a return by issuing you a pre-paid return shipment label - hang onto it until they do.

I had a Samsung monitor bought from OfficeMax (or OfficeDepot - can't remember now) that had a few dead pixels. They shipped out a new one and didn't give me any word about shipping the old one back (and I wasn't about to pay return shipping)....it took them 3 months to figure out I still had it and send me all the paperwork for free return shipping.

 

[dexthageek]

Right but, in my case, I didn't have to sign any form or talk to anyone about keeping the first one or anything. I just suddenly got the second one without having sent in the first one at all. So it appears to be a mistake.

Has anyone had this happen to them? Without signing a waiver or having to agree to do this beforehand?

Regardless of it being right or not, I'm just wondering that since it appears to be a mistake on their part, would I be able to get away with keeping both? Or what's the chance that I could not?

As for them knowing, my previous post said this:
"One more thing; I asked a rep about what they do if an iMac hasn't shown as "cleared" (received). They said they take it up with the delivery company and leave the customer out of it. I guess it's because it's assumed that the courier lost it somehow. I just wonder if the courier would then investigate it and find that there was no shipment in the first place and then I'd be contacted about it in the end. Or a big company like FedEx would just write it off without investigating and send a check to Apple. It's probably pennies to them."
So I don't know what to think...

Karma is a bitch, I would send it back and if you don't hear anything from Apple, contact them, it is better to do the right thing, even if you don't want to.

 

[M77]

I haven't read this entire thread, but if Apple hasn't authorized a return by issuing you a pre-paid return shipment label - hang onto it until they do.

I had a Samsung monitor bought from OfficeMax (or OfficeDepot - can't remember now) that had a few dead pixels. They shipped out a new one and didn't give me any word about shipping the old one back (and I wasn't about to pay return shipping)....it took them 3 months to figure out I still had it and send me all the paperwork for free return shipping.

How did they notify you? Why didn't you tell them you had it in the first place? And didn't they ask you why you never told them?

If it was 3 months old, why didn't they just charge you instead of letting you send it back? I would have assumed you'd be using it in those 3 months and it's no longer new.

 

[lilcosco08]

How did they notify you? Why didn't you tell them you had it in the first place? And didn't they ask you why you never told them?

If it was 3 months old, why didn't they just charge you instead of letting you send it back? I would have assumed you'd be using it in those 3 months and it's no longer new.

So are you going to send it back?

 

[Kahalu'u Bob]

Since appeals to basic morality don't seem to sway you, how about this: the lost iPhone 4 saga shows that keeping lost property is a felony (at least in California and some other states), and at least in that case Apple seems willing to prosecute. Is your situation different?