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nypharm

macrumors newbie
Original poster
Sep 21, 2012
3
0
I received 2 iPhone 7 plus 128gb black matte from T-Mobile recently and I want to switch to my old SIM card. However one phone was no problem but the other just doesn't want to open. I don't know what to do or how to resolve this issue. Anyway to open the slot without going through trouble of going to apple or T-Mobile store. Thanks!!
 

5105973

Cancelled
Sep 11, 2014
12,132
19,733
I received 2 iPhone 7 plus 128gb black matte from T-Mobile recently and I want to switch to my old SIM card. However one phone was no problem but the other just doesn't want to open. I don't know what to do or how to resolve this issue. Anyway to open the slot without going through trouble of going to apple or T-Mobile store. Thanks!!
Oh, that doesn't sound good. Even when I use a paper clip instead of a sim tray tool I can open all of the sim trays on my various phones I've used recently like the Samsung Note 7a, 7b (after recall) S7 and all of my iPhones and iPhones belonging to family members. A sim tool works a bit faster and steadier but paper clips definitely work, too, especially the large ones. If you're still not able to get it opened by now definitely run over to your carrier first and let them know you've got a defective iPhone.
 

nypharm

macrumors newbie
Original poster
Sep 21, 2012
3
0
Oh, that doesn't sound good. Even when I use a paper clip instead of a sim tray tool I can open all of the sim trays on my various phones I've used recently like the Samsung Note 7a, 7b (after recall) S7 and all of my iPhones and iPhones belonging to family members. A sim tool works a bit faster and steadier but paper clips definitely work, too, especially the large ones. If you're still not able to get it opened by now definitely run over to your carrier first and let them know you've got a defective iPhone.
Yea I'll go tomorrow Am! And see if they can open it! It seems the slot isn't either aligned or just whoever put in T-Mobile SIM in there might have put it in the wrong way
 

woodynorman

macrumors 6502a
Nov 26, 2011
674
311
I used a thumbtack with my Samsung phones, but it wouldn't open the SIM tray on my new iPhone 7plus. I had to use the supplied SIM removal tool to get it open.
 

5105973

Cancelled
Sep 11, 2014
12,132
19,733
Yea I'll go tomorrow Am! And see if they can open it! It seems the slot isn't either aligned or just whoever put in T-Mobile SIM in there might have put it in the wrong way
It could be jammed. Does it sit flush with the body of the phone? I once didn't have my S7 sim tray pushed all the way in. It wasn't jammed but it wasn't seated the way it should have been, but it worked anyway.
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I used a thumbtack with my Samsung phones, but it wouldn't open the SIM tray on my new iPhone 7plus. I had to use the supplied SIM removal tool to get it open.
I've never been supplied with a sim removal tool for iPhones since IPhone 4, I think it was, but one did come with my Note 7. It did make a difference--the sim removal tool seems to make the sim pop out easier and faster than when I use a paper clip. I wouldn't use a thumbtack because I thought it might be too pointy to distribute the force evenly.
 

fedecape

macrumors 6502
Oct 23, 2011
414
32
Miami, FL
The sim eject tools are really cheap, you should get one.

But don't worry, it was hard for me even with the tool. Just gotta press hard and firm.
 

ag29

macrumors 6502
Oct 7, 2014
284
85
Just push it hard with a paperclip...Thats what I do when I don't have the sim remover tool. The sim remover tool makes it 100x easier.

The secret is...It's a lot simpler than you think! You're just overthinking it.
 
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spooned12000rpm

macrumors regular
Jun 4, 2009
151
19
York, UK
With the additional waterproofing rubber gaskets the tray on the 7 'feels' a little stiffer to open than the 5 and 6 felt when swapping phones between me and my OH, just a bit of extra pressure required.

Also I think it it was iFixit who said because of the new waterproofing measures, the eject button now has an additional part, IE, before you used to press the button directly, now you press on an exterior button that then moves a pin to press on the 'real' button internally etc.
 
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44267547

Cancelled
Jul 12, 2016
37,642
42,495
If it's not opening, then I would not apply to much force. Tou could subject it to damage. Take it in to your carrier or have it replaced.
 

geeteekay

macrumors newbie
Jun 7, 2015
2
0
Brooklyn, NY
Just experienced this myself and found this thread.

Find something soft to wrap around the paper clip or safety pin (I used the edge of a bed sheet) and push hard.

The additional force doesn't seem as bad when you don't have a tiny metal thing digging into your finger when you push.
 

Russell24

macrumors regular
Sep 10, 2016
106
19
West Lafayette, IN
Got my phone about 5 p.m. But I cannot open the sim-card tray. The needle can be inserted into the hole on the tray with about 5 millimeters for the iPhone 6s. But for my iPhone 7 Plus, it just inserts a little, like one millimeter. Contacted apple support, the rep said it should be the manufacturing problem or something what. Have to send it back and wait for another week at least.

Anybody had that problem or something like that?
 

44267547

Cancelled
Jul 12, 2016
37,642
42,495
Another forum member posted on this issue a week ago. Don't force it to open. Send it back for Apple to replace it. If it's posing this type of difficulty, I would definitely return it for a replacement.
 
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