New MBA with 1 dead pixel will they exchange it?

[ja12ke]

Moral of the story? Just lie to get whatever you want.

OP, just go to store and check with the technicians. If they don't do an exchange, ask manager and tell him/her politely it's bothering you (if it is). Don't go around dropping lies to get whatever you want - it's a reflection of your personality. -_-

No, moral of the story is that you're paying $1300 for a c2d and you should get a laptop to your satisfaction. Get off your high horse and join the real world. You really think that the OP should run around to all these stores to exchange something that should have been caught at QA just because it's "within spec" according to apple? Stop going around judging people on a internet forum and think that you're some moral authority on something that has nothing to do with anyone's personality because of a manufacturer defect.

So the moral of the story is go somewhere else and enforce your "judgements", this is a computer forum.

 

[ja12ke]

You are not paying a premium for the laptop, you are paying the price that Apple charges.

You know this before you buy it and have the option to buy from another manufacturer. Fact is that everybody on here wants to use a Mac, hence they buy it, even though they could buy an equivalent performance for less.

However it would then not be a Mac.

QED

tut

It is a premium, it's a premium that I'm willing to pay because of some perceived benefit that I might receive as opposed to another product with the same performance. Just like I buy a BMW because of the perceived benefit over a Infiniti even though both are VERY comparable.

 

[aristobrat]

You really think that the OP should run around to all these stores to exchange something that should have been caught at QA just because it's "within spec" according to apple?

Just to play devil's advocate, AFAIK no consumer computer manufacturer "catches" dead pixels in the QA process without an additional fee. That includes other "premium" manufactures, like Lenovo (ThinkPads) and Sony.

Oddly enough, Dell gives you the ability to pay an extra $50 on their business laptops to be guaranteed to receive a machine with no pixels stuck on (doesn't say anything about dead pixels though). If Dell, the company known for providing things at the bargain-basement cheapest price, is charging $50 for the service that you think should be included with every machine that rolls off every manufacturers assembly line, exactly how much do you think Apple/Lenovo/Sony are going to upcharge for it?!?

 

[ja12ke]

Just to play devil's advocate, AFAIK no consumer computer manufacturer "catches" dead pixels in the QA process without an additional fee. That includes other "premium" manufactures, like Lenovo (ThinkPads) and Sony.

Oddly enough, Dell gives you the ability to pay an extra $50 on their business laptops to be guaranteed to receive a machine with no pixels stuck on (doesn't say anything about dead pixels though). If Dell, the company known for providing things at the bargain-basement cheapest price, is charging $50 for the service that you think should be included with every machine that rolls off every manufacturers assembly line, exactly how much do you think Apple/Lenovo/Sony are going to upcharge for it?!?

How about you just exchange it for the customer if it's within the return period. I buy laptops for my company, I buy at least 10 laptops (mac and pc) a year and set them up. In the last 5 years, I have had TWO laptops that's had a dead pixel! Funny both were Apples. The point is, that it is such a rare occurrence in the last 5 years, that the manufacturer should just exchange it for the customer if it's within the return period instead of having the customer running around the place and stating that it's "within" spec.

We just bought 4 Dell U2711 for the office for around $750 each, same panels as the ACD. Now Dell has a ZERO stuck pixel policy on these for 3 years! If they can have a policy on an IPS panel that has A LOT more pixels than a standard TN panel for 3 years, why can Apple just exchange the laptop if it's within the first 14 days? Point being, nowadays dead pixels are the exception and not the norm...Most if not all dead pixels occur within the first couple of weeks of operation anyway. This isn't rocket science...

 

[aristobrat]

How about you just exchange it for the customer if it's within the return period.

The leaked screen shot of Apple's pixel policy shows that they will exchange a product (one time) that contains fewer pixel defects than the quantity when Apple's normal pixel policy would kick in.

 

[ja12ke]

The leaked screen shot of Apple's pixel policy shows that they will exchange a product (one time) that contains fewer pixel defects than the quantity when Apple's normal pixel policy would kick in.

Then why were some people having trouble exchanging it???

 

[And1ss]

No, moral of the story is that you're paying $1300 for a c2d and you should get a laptop to your satisfaction. Get off your high horse and join the real world. You really think that the OP should run around to all these stores to exchange something that should have been caught at QA just because it's "within spec" according to apple? Stop going around judging people on a internet forum and think that you're some moral authority on something that has nothing to do with anyone's personality because of a manufacturer defect.

So the moral of the story is go somewhere else and enforce your "judgements", this is a computer forum.

You fail to understand what I'm pointing at. The person I was quoting blatantly said to just lie about it to get an exchange without much regard for the proper channels of getting a solution. Maybe that's the way he feels about getting an issue fixed, but in my opinion, that's not cool. This is forum, computer related or not, and this is my opinion.

How you approach a problem is an insight to how a person is in real-life, but that's just my view of the matter, so please don't go and try to make me sound like a high horse person.

The OP's original question is will they exchange it. There was no indication of whether Apple actually did the exchange or not. I simply suggested the OP to go to a store and go through the proper channels to get it replace. Secondly, it is a new computer so it shouldn't be bad to return and buy a new one, if necessary. There is no need to lie first to get an exchange in this case.