nMP crashing

[echoout]

and so the v1 problems begin.

Well that was dramatic!!!

 

[lemonade-maker]

I had the same problem. nMP would just crash and restart randomly. Went thru AppleCare senior advisors and also did log and capture data to send to engineers. They to wanted my machine in what they called "the Capture" team. So I did send it back to Apple and after some emails I did get a replacement bout a week after they received nMP back.
I did do migration from my new MBP instead of my 4,1 MP. Once I got back the new MP I did migration assistance again and thankfully it's all working good now.
He'll it was so bad that senior adv wanted me to totally delete HD and clean reinstall OSX but nMP would shut down and restart during that process.
You gonna have to make some noise to get replacement without going to back of the que. I sent Tim Cook emails and they built mines in 4 days

Good luck to ya

You really think you're emails to Tim Cook made any difference at all? That's just weird.

 

[raw911]

You really think you're emails to Tim Cook made any difference at all? That's just weird.

It damn sure got me a call from exec relations and a replacement in 4 days.

----------

he already wrote that he is getting an advance replacement; he doesn't have to send his nMP in until he receives the new one.

That's not what they told me. Once they got conf tracking from FedEx they put into motion my replacement.

LOOK:
All I know is I JUST WENT THRU SAME THING and I'm just saying the steps and process I just went thru just a week ago. I got nMP on 1/9 and sent back 1/13 and got my nMP back 1/19

 

[lemonade-maker]

It damn sure got me a call from exec relations and a replacement in 4 days.

Riiiiight

 

[raw911]

riiiiight

really !!!!!!
This is why I don't post

 

[lemonade-maker]

really !!!!!!
This is why I don't post

Because someone doesn't think there is a correlation with an email to the head of a huge company and getting good customer support that they are known for? Your email may or may not have triggered the good customer support you received but going through normal channels like the rest of us mortals would probably have been equally as effective. Hence, riiiiight!

 

[analog guy]

It damn sure got me a call from exec relations and a replacement in 4 days.

----------



That's not what they told me. Once they got conf tracking from FedEx they put into motion my replacement.

LOOK:
All I know is I JUST WENT THRU SAME THING and I'm just saying the steps and process I just went thru just a week ago. I got nMP on 1/9 and sent back 1/13 and got my nMP back 1/19

i understand, but he had something else happen.

different resolutions can happen for different people. it can depend on with whom one speaks and how one treats them.

 

[raw911]

Because someone doesn't think there is a correlation with an email to the head of a huge company and getting good customer support that they are known for? Your email may or may not have triggered the good customer support you received but going through normal channels like the rest of us mortals would probably have been equally as effective. Hence, riiiiight!

No disrespect to you. I just stated what happened with me.

 

[BlueWaterVA]

It's great that both of you were able to get a quick resolution.

 

[Lazardio]

I had spoken with a customer service rep and they informed of my advance replacement order being placed. They said I would get a new unit shipped to me some time in Feb. I was ok with this as I could continue to do most of my 3D processing at work until it arrived. I had since been called 2 times with questions from the engineers regarding my issues.

I was concerned with the time that my repair was going to take so I emailed Tim Cook a detailed and polite email outlining my experience and concerns. A few days later I received a call from executive relations, and had a conversation with one of the representatives. He was very helpful and understanding about the entire situation. He was able to double the ram (16->32) in my new computer for free. It took a day for the order to go through and then overnighted it to me.

Apple is a very large company that makes billions upon billions of dollars. The fact that they went above and beyond to help with my computer speaks to how much they value customer service. I know that this is a $4k computer and a company should be on the ball when it comes to issues like this. I just think that they did a stellar job handling the entire situation.

 

[raw911]

I had spoken with a customer service rep and they informed of my advance replacement order being placed. They said I would get a new unit shipped to me some time in Feb. I was ok with this as I could continue to do most of my 3D processing at work until it arrived. I had since been called 2 times with questions from the engineers regarding my issues.

I was concerned with the time that my repair was going to take so I emailed Tim Cook a detailed and polite email outlining my experience and concerns. A few days later I received a call from executive relations, and had a conversation with one of the representatives. He was very helpful and understanding about the entire situation. He was able to double the ram (16->32) in my new computer for free. It took a day for the order to go through and then overnighted it to me.

Apple is a very large company that makes billions upon billions of dollars. The fact that they went above and beyond to help with my computer speaks to how much they value customer service. I know that this is a $4k computer and a company should be on the ball when it comes to issues like this. I just think that they did a stellar job handling the entire situation.

Nice deal.... Glad you got resolution. Only thing Alan offered me was the dual link dvi connector. So it was some help.