O2 (UK) Still 'No Service' on my phone though have activated it

[drobles]

Finally I got my Iphone activated!! I just received a phone call from o2, they provided me my new phone number, then I just restarted my iPhone and that's it! A few seconds later I got 3 text messages with my o2 username and password...

I'm happy now! Good luck guys, at least we know they are working on Sunday in the UK!!!

 

[Willis]

another meadowhaller... i was there too.. waited all day..

activated on itunes at about 8pm last night, and 24 hours later, my sim worked... i had put a PAYG sim in though so it could have been sooner...

wonder why you're not activated!

Hmmm... I started to queue at 02 in Lincoln and then they ran out of 16GB. so I drove upto Meadowhell by 2pm and waited there for quite some time. I left at 5.30ish.. but didnt get home till 8 due to an accident on the M1. RUBBISH!

I've been turning my phone on and off every couple of hours just to see if that will help. still nothing. Urgh

 

[Willis]

Ok so a little update. Because I was away over the weekend, Apple have called to say they had none of my bank details or anything. Little confusing considering the fact that I gave all the details to 02 over the phone and I asked the Apple staff member if the form was filled out correctly, he said yes.

Little bit annoyed. The store itself is now closed so might give Apple Customer services a call, see what they say.

 

[npdale]

For your info

I got mine yesterday from CPW - it was an online order collected from a store... they actually gave me my new number (random) but I am still not connected ... spoke to O2 and they have said it will be within 72 hours from when you bought it i.e. when your money rang through the tills, because they had a system screw up all applications are being processed manually so this is the reason for the delay... so if you're a saturday customer like me they say tomorrow is the day..... hmmm.... do I believe them>????

 

[Overseer]

i'm sure if you upgrade, you have to use your existing sim...

depends..

if you're an existing iPhone customer, then yes.

however if you're an existing o2 customer (like I was..) then you _may_ need a new sim (depends if your sim is a "3g" one or not)

my story.

- queued for 3 hours for the phone (including 1 hour of inactivity from 8->9 am), guy in front of me got the last 16gig.. took an 8 as I don't feel i need the 16. queue in the town here had around 80 people at its longest point. i was roughly #30 inline having arrived at 730am. several people had camped overnight.

- was told i would be getting a "sim swap" and that it'd go through on friday evening.

- by mid sat afternoon it still wasn't working, tried to call the store - no answer. called the o2 national line.. was told that the backlog is being processed and that it'd be "mon at latest". my account on o2 website showed no changes.

- sun morning, got a text from a friend who got a phone with me fri morning, his was a new contract and was now working.

- lo and behold my o2 online account showed my tarriff was updated. however the new sim wasnt active, and my old phone/sim was.

so the question was.. did I just need to use my old sim? (short answer. no)

- called o2, gave them the serial number from the new 3g sim, he said it'd be "two to twenty four hours" before it worked. got off the phone. switched off both phones. turned them on again and voila. iphone now working, old phone says "inactive sim".

so they upgraded my account overnight, but didn't do the "sim swap".