My last computer was a top of the line Dell Dimension XPS. It was a workhorse machine but I didn't get low end on board graphics or any such nonsense. Windows is defiantly more work to keep optimized but it can be done and yes Dell does have ridiculously bad customer service. I believe that it is a bad idea to have tech support sent out to countries where english is a second language and the concept of customer service is defined by how FAST a customer's problem is solved. (i.e. how fast they get off of the telephone...of course that's once you are taken off of your 45 minute hold) I have had computers in my life since I was five and am now in my mid-Twenties so I really didn't need that much technical support from Dell, but when I did need it, my experience was that their customer service is indeed very poor.
Mr. Jobs should consider offering to let Disney again have a chunk of Pixar's profits if Disney employees would take over customer service at all Apple call centers and stores. And before a Genius opens his mouth he should have to clear his statements with a Disney employee for politeness. (Is it just me or are Geniuses sometimes condescending? Maybe they should be called something that won't blow up their egos like "Fairly Well-Informed Apple Employee")
I'm not saying that Apple's customer service is bad, but there is always room for improvement and I know of no company better at customer service than Disney.
Finally, if I were going to get another Windows laptop and thats a big "IF". I would get an IBM because I have personally had good experiences with them and because they have a reputation of building rock solid machines. I would however, expect them to have the same level of customer service as Dell.
Mr. Jobs should consider offering to let Disney again have a chunk of Pixar's profits if Disney employees would take over customer service at all Apple call centers and stores. And before a Genius opens his mouth he should have to clear his statements with a Disney employee for politeness. (Is it just me or are Geniuses sometimes condescending? Maybe they should be called something that won't blow up their egos like "Fairly Well-Informed Apple Employee")
I'm not saying that Apple's customer service is bad, but there is always room for improvement and I know of no company better at customer service than Disney.
Finally, if I were going to get another Windows laptop and thats a big "IF". I would get an IBM because I have personally had good experiences with them and because they have a reputation of building rock solid machines. I would however, expect them to have the same level of customer service as Dell.
