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msackey

macrumors 68030
Oct 8, 2020
2,857
3,293
Call Verizon, then Apple. Either should issue an exchange immediately. That’s a bummer.

My luck, I’d keep it and the gouges would start flaking and get worse.

I see you called already, good luck, and congrats on the new phone 🥳👌
I don’t think Apple would do anything for a product with this circumstance that wasn’t purchased directly from them. The vendor is Verizon. Verizon will be the one to take care of it.
 
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GusBougadis

macrumors member
Sep 25, 2024
43
42
First batch(es) of Apple produces always have more hardware defects. My guess is that the first batches are rushed or they have not figured out the best process.

I have stopped doing pre-orders or buying at launch entirely for this reason, having done it for many years and received (to differing severely) defective devices 100% of the time.

Then I broke my own rule and bought the iPhone 14 Pro because I had to -- my old phone was breaking -- and it came with a freaking loose lightning port, so that it would charge on and off when plugged in or when I jiggle it when plugged in. Absurd, but other people reported the same thing on here.

Now I buy newly released devices only January or February at the earliest. I have not gotten any devices with hardware defects since I started doing this.

Whenever I mentioned this I have to preempt the knee-jerk Apple defenders on here who'd say, "Mine was perfect. Mine was perfect. Mine was perfect." Yes, I KNOW most people received flawless devices. But it is also a fact that more people receive defective devices when they first launch.
I believe you. My iPad has a lightning port issue too.
 
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Populus

macrumors 603
Aug 24, 2012
5,854
8,332
Spain, Europe
First batch(es) of Apple produces always have more hardware defects. My guess is that the first batches are rushed or they have not figured out the best process.

I have stopped doing pre-orders or buying at launch entirely for this reason, having done it for many years and received (to differing severely) defective devices 100% of the time.

Then I broke my own rule and bought the iPhone 14 Pro because I had to -- my old phone was breaking -- and it came with a freaking loose lightning port, so that it would charge on and off when plugged in or when I jiggle it when plugged in. Absurd, but other people reported the same thing on here.

Now I buy newly released devices only January or February at the earliest. I have not gotten any devices with hardware defects since I started doing this.

Whenever I mentioned this I have to preempt the knee-jerk Apple defenders on here who'd say, "Mine was perfect. Mine was perfect. Mine was perfect." Yes, I KNOW most people received flawless devices. But it is also a fact that more people receive defective devices when they first launch.
I agree. However I like to have the holydays extended return window so I’m probably buy an M4 or M4Pro Mac Mini soon…
 
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