That's nothing, I went into my local Orange store on Monday to order/preorder a microsim. Let's just say I was greeted with questions such as "so what is an iPad?" from one employee, whilst the other (a manager!) spent 20 minutes making a fruitless search on their computer system for the sim order sku. So much for telecoms experts
I made my excuses and left, never to return lol.
Sounds fairly typical!