OSX crashes with photoshop CC

[sevichenko]

then what you need to do in contact adobe, when you pay for CC they provide support ^^ they can be helpful.

they will know what to look for and how to solve your problem

Adobe don't move a finger, they wait until they have to release another new version and then they try to fix the most common problems. In the adobe forums you can see a lot of threads with a big problems and adobe doesn't appears or write nothing, some of the threads have a 2 o 3 months between the first message until adobe comes to scene.

Here are some clues that tell us that the problem is the GPU or the driver, so i will continue for this path.

I want to apologize for my poor english, i'm not native.

 

[orph]

:E they have live tech support, the they will look at the crash logs with you

edit
gess im wrong https://helpx.adobe.com/contact/what-contact-options.html but the forums are worth a try.
iv been helped by them before ages ago shore it was live chat but maybe things have changed

do you have your original mac GPU? if you think it's a gpu problem try that

edit edit

you pay a lot for CC id relay see if you can get them to give you some support, it's worth trying

 

[sevichenko]

:E they have live tech support, the they will look at the crash logs with you

edit
gess im wrong https://helpx.adobe.com/contact/what-contact-options.html but the forums are worth a try.
iv been helped by them before ages ago shore it was live chat but maybe things have changed

do you have your original mac GPU? if you think it's a gpu problem try that

edit edit

you pay a lot for CC id relay see if you can get them to give you some support, it's worth trying

I have a trial account, that's not a chance.

My original GPU was a 2600XT 256MB and is faulty, the mac will only boot in safe mode because the GPU it's not working 100%. Because of that i look for a GTX 570 and buy a 2nd hand nvidia. But i thing it's faulty too, so this evening i will buy a 2nd hand 8800GT for 15€ (18$) and try it.

 

[sevichenko]

If Furmark is too much for your system, you can try Luxmark 3.1. It's a good way to simulate steady real world max loading.

Stress test also avail for this apps. Also, it's easier to monitor the loading with Luxmark.

Hi again, luxmark crashes when i open it, i mean the app crashes, if i quit the option GPU then the app pauses and i can select CPU and the app continues the benchmark or the stress, but with GPU the app crashes.

With furmark, the whole system crashes when i put a res bigger than 1440, with 1200 the system still on, but with 1440 and no full screen, the system hold on about 20seconds.
and these are the current values:

 

[h9826790]

Hi again, luxmark crashes when i open it, i mean the app crashes, if i quit the option GPU then the app pauses and i can select CPU and the app continues the benchmark or the stress, but with GPU the app crashes.

With furmark, the whole system crashes when i put a res bigger than 1440, with 1200 the system still on, but with 1440 and no full screen, the system hold on about 20seconds.
and these are the current values:

The GPU clearly pulling too much.

Slot 1 - 4.21A x 12V ~ 50W
Boost 1 - 9.21A x 12V ~ 110W
Boost 2 - 9.14A x12V ~ 110W

The card actually pulling 270W, and that's not the peak yet. If the 3,1 has similar characteristic as the 4,1 and 5,1. The mini 6 pin can only deliver up to 120W (official limit - 75W), 110W is already very close to the real world limit, it's a sign that your GPU may occasionally pulling too much from the mini 6pin and crash your Mac.

Luxmark crash may also means that your card produce error when using OpenCL. You may try Luxmark 2 (if you only try Luxmark 3), CompuBenchCL, and OpenCL_NBody_Simulation to check if your Mac always crash when running OpenCL by the GPU.

 

[sevichenko]

The GPU clearly pulling too much.

Slot 1 - 4.21A x 12V ~ 50W
Boost 1 - 9.21A x 12V ~ 110W
Boost 2 - 9.14A x12V ~ 110W

The card actually pulling 270W, and that's not the peak yet. If the 3,1 has similar characteristic as the 4,1 and 5,1. The mini 6 pin can only deliver up to 120W (official limit - 75W), 110W is already very close to the real world limit, it's a sign that your GPU may occasionally pulling too much from the mini 6pin and crash your Mac.

Luxmark crash may also means that your card produce error when using OpenCL. You may try Luxmark 2 (if you only try Luxmark 3), CompuBenchCL, and OpenCL_NBody_Simulation to check if your Mac always crash when running OpenCL by the GPU.

Thank you h! Do you think that the Wattage problem could be from this card or maybe with all the GTX570?

 

[h9826790]

Thank you h! Do you think that the Wattage problem could be from this card or maybe with all the GTX570?

GTX570's TDP is 219W from Nvidia website. So, your card clearly pulling way more than that (>20%). May be it's a OCed after market card. Also, when the thermal paste dried up, or the heat sink is dusty (old card). The ineffective cooling will also make the card pull more (the hotter they are, the more they pull).

To be honest, the power consumption doesn't looks like coming from a dual 6pin card. 110W is a 8pin figure.

 

[sevichenko]

GTX570's TDP is 219W from Nvidia website. So, your card clearly pulling way more than that (>20%). May be it's a OCed after market card. Also, when the thermal paste dried up, or the heat sink is dusty (old card). The ineffective cooling will also make the card pull more (the hotter they are, the more they pull).

To be honest, the power consumption doesn't looks like coming from a dual 6pin card. 110W is a 8pin figure.

Ok, i will look at that, i will see if the thermal pads os paste are old and i will clean and change. Maybe is a good idea Underclock it (i don't know if this is the real name to this action xD )

 

[h9826790]

Ok, i will look at that, i will see if the thermal pads os paste are old and i will clean and change. Maybe is a good idea Underclock it (i don't know if this is the real name to this action xD )

Under volt help more than under clock.

I am not familiar with Nvidia card. But on my AMD card, I can lower the voltage quite a bit without losing any performance but effectively reduce power consumption and temperature.

I think the manufacture actually put a big margin on voltage to make sure "one voltage fit all". Therefore, for most of the GPU, this voltage is way more than enough, eventually it's just a waste of energy and make the cards run hotter.

e.g. My HD7950 came with stock voltage 1.094V, I can lower it to 0.88V without lowering the clock and no error / crash. It's almost 20% lower than stock. If the current is the same, then my 7950 will consume 20% less than the stock config but still have exactly the same performance. My R9 280 is effectively another HD7950, and I can lower the voltage to 0.912V.

If you can edit the ROM and lower the voltage, it may already able to fix the power issue.

 

[sevichenko]

Under volt help more than under clock.

I am not familiar with Nvidia card. But on my AMD card, I can lower the voltage quite a bit without losing any performance but effectively reduce power consumption and temperature.

I think the manufacture actually put a big margin on voltage to make sure "one voltage fit all". Therefore, for most of the GPU, this voltage is way more than enough, eventually it's just a waste of energy and make the cards run hotter.

e.g. My HD7950 came with stock voltage 1.094V, I can lower it to 0.88V without lowering the clock and no error / crash. It's almost 20% lower than stock. If the current is the same, then my 7950 will consume 20% less than the stock config but still have exactly the same performance. My R9 280 is effectively another HD7950, and I can lower the voltage to 0.912V.

If you can edit the ROM and lower the voltage, it may already able to fix the power issue.

mmm interesting, then i have to load the rom from the card, then edit and the upload the rom.

 

[sevichenko]

Under volt help more than under clock.

I am not familiar with Nvidia card. But on my AMD card, I can lower the voltage quite a bit without losing any performance but effectively reduce power consumption and temperature.

I think the manufacture actually put a big margin on voltage to make sure "one voltage fit all". Therefore, for most of the GPU, this voltage is way more than enough, eventually it's just a waste of energy and make the cards run hotter.

e.g. My HD7950 came with stock voltage 1.094V, I can lower it to 0.88V without lowering the clock and no error / crash. It's almost 20% lower than stock. If the current is the same, then my 7950 will consume 20% less than the stock config but still have exactly the same performance. My R9 280 is effectively another HD7950, and I can lower the voltage to 0.912V.

If you can edit the ROM and lower the voltage, it may already able to fix the power issue.

i noticed that with only 1 screen connected, the Current decreases a lot, about 2A less.
can be this the point?

 

[h9826790]

i noticed that with only 1 screen connected, the Current decreases a lot, about 2A less.
can be this the point?

That's normal for some AMD card. When multi screen connected, the GPU will idle at a much higher clock speed, that makes the idle power consumption much higher than with only one monitor connected.

For example, my 7950 idle at about 15W with one (or no) display connected. If 2 or more displays connected, the idle consumption is about 50W. That >200% increase.

 

[sevichenko]

mine is nvidia gtx 570

 

[h9826790]

mine is nvidia gtx 570

I am not familiar with the 570, but may be the same logic applicable.