A couple more things i remembered:
1) My app also prompts (non aggressively) for people to rate (or update their ratings). It has smarts built in so that it doesn't ask annoyingly, and so that it will also ask people who most likely like the app (i.e. because they have been using it very often for a very long time).
2) Here's an image from my inbox, filtered down to PocketFlicks messages:
As you can see, i get a lot of feedback from this app. I currently have a 100% response rate. My responses always come in within 12 hours, and i often respond to customers *immediately* (the exception being when i sleep
). This engenders a lot of good will with my users. Now, i don't ask all of them to review. Instead, what i'll do is wait until after new releases and go through people who i've helped out and who were happy with the experience. I'll also email people who had suggestions that i'd completed. For example, in my next release I'll have "People Search" (a popular request). When that ships, i'll contact a lot of the people who asked for "People Search" and i'll ask them to review my app. Most will do this. Pretty much all of them are just happy that they have someone they can reach out to who will listen to them. Other apps/developers don't do this, and people are often stunned to see me doing it. That's one of the reasons that so many of my reviews call out this behavior.
Note: I do this with all my apps, not just PocketFlicks. I believe that these are techniques that are acceptable (and desirable) so that you can have happy customers and get good reviews for the appstore.
I hope this helps clear things up for you.
Cheers!
1) My app also prompts (non aggressively) for people to rate (or update their ratings). It has smarts built in so that it doesn't ask annoyingly, and so that it will also ask people who most likely like the app (i.e. because they have been using it very often for a very long time).
2) Here's an image from my inbox, filtered down to PocketFlicks messages:
As you can see, i get a lot of feedback from this app. I currently have a 100% response rate. My responses always come in within 12 hours, and i often respond to customers *immediately* (the exception being when i sleep
). This engenders a lot of good will with my users. Now, i don't ask all of them to review. Instead, what i'll do is wait until after new releases and go through people who i've helped out and who were happy with the experience. I'll also email people who had suggestions that i'd completed. For example, in my next release I'll have "People Search" (a popular request). When that ships, i'll contact a lot of the people who asked for "People Search" and i'll ask them to review my app. Most will do this. Pretty much all of them are just happy that they have someone they can reach out to who will listen to them. Other apps/developers don't do this, and people are often stunned to see me doing it. That's one of the reasons that so many of my reviews call out this behavior.Note: I do this with all my apps, not just PocketFlicks. I believe that these are techniques that are acceptable (and desirable) so that you can have happy customers and get good reviews for the appstore.
I hope this helps clear things up for you.
Cheers!
