POLL: Does Your 27 inch iMac Have a Screen Problem?

[solman]

Let's see if all new 27 inch iMacs are affected.

Take the poll below:

http://www.acepolls.com/polls/1058699-poll-does-your-27-inch-have-a-screen-problem

After taking the POLL, please kindly reply to the thread with the listing of your machine. i5- i7-C2Duo.

This just In! Just finished talking to a Senior Apple Technician and they are monitoring this POLL!

They have asked me to break the replies down to:

i5 respondents
i7 respondents

As it appears now, it's only i7 machines with the screen problem.

Thanks everyone.

 

[Recuerdo]

Can this not be made into some kind of poll to save on the differing 'Yes', 'No' and 'What the Hell?' topics?

 

[solman]

Great Idea

Can this not be made into some kind of poll to save on the differing 'Yes', 'No' and 'What the Hell?' topics?

OK the Poll is set up.

Thanks Recuerdo!

 

[xlp]

I bought my 27" inch iMac about 1 week ago, dont think i got a problem with my screen or atleast i have not noticed any problem and i use it around 7-8 hour / day so if it was any problem i think i would have seen it.

 

[Kronie]

Just perfect!

 

[chrono1081]

Sorry but I never buy into the "My new blah has a problem" threads. Its just never true.

A few people have a problem and blow it up over the internet making it look like a huge problem. Thats how the internet works.

 

[solman]

Sorry but I never buy into the "My new blah has a problem" threads. Its just never true.

A few people have a problem and blow it up over the internet making it look like a huge problem. Thats how the internet works.

Hard to take a comment like this seriously from someone who:

A) Does not own the 27 inch iMac

B) Has not had the unfortunate disappointment of having a machine with an issue


Essentially the comment is... useless.

 

[missm]

Hard to take a comment like this seriously from someone who:

A) Does not own the 27 inch iMac

B) Has not had the unfortunate disappointment of having a machine with an issue


Essentially the comment is... useless.

Agreed.

Have had 2 replacements so far. Third computer so far is ok.

 

[chrono1081]

Hard to take a comment like this seriously from someone who:

A) Does not own the 27 inch iMac

B) Has not had the unfortunate disappointment of having a machine with an issue


Essentially the comment is... useless.

Actually I HAVE had machines with issues (Apple Cinema Display) and yes it is disappointing but having one bad one out of thousands that ship does not make it a widespread problem.

 

[missm]

Actually I HAVE had machines with issues (Apple Cinema Display) and yes it is disappointing but having one bad one out of thousands that ship does not make it a widespread problem.

it does when the apple store itself admits to have 4-5 people a week returning them.

 

[solman]

Actually I HAVE had machines with issues (Apple Cinema Display) and yes it is disappointing but having one bad one out of thousands that ship does not make it a widespread problem.

The point here is this is a specific thread about a specific model with a specific problem. Imac 27 inch Display Problem.

PLEASE look at all the other 27 inch display problem threads and count the number of unfortunate people who have reported. It is not "one bad one out of thousands", it is hundreds! And the other ## poor souls worldwide who don't even know about Forums like Mac Rumors have no way to really share their same problem.

An old adage in Marketing. When something is bad or wrong, maybe 1 in 10 will actually come forward and notify you. The other 9 will say nothing and likely never buy your product again. So, Marketers are thankful to the 1 in 10 for stepping forward since without them they would not be aware of the problem.

 

[lasuther]

My 27" is perfect, no problems.

 

[solman]

My 27" is perfect, no problems.

Can you tell us WHEN you received your machine?

 

[lasuther]

Can you tell us WHEN you received your machine?

Nov 11 it was at my door.

 

[solman]

Nov 11 it was at my door.

Thanks for the date. So, maybe, just maybe, the present shipments have some kind of correction. Fingers crossed.

Just finished talking to a Senior Apple Technician and they are monitoring this POLL!

They have asked me to break the replies down to:

i5 respondents
i7 respondents

As it appears now, it's only i7 machines with the screen problem.

Thanks everyone.

 

[fahne23]

Screen flicker here on the i7. Waiting for replacement machine.

 

[solman]

Hi all,

To those whom have a 27-inch iMac. Are any of you finding that there is a slight yellow tinge when viewing on the bottom of the screen compared to the top? Its best noticeable when iTunes is open at full length, and comparing the top of iTunes to the bottom. I was just at the Apple Store and they didn't appear to have the same issue - but I was wondering if anyone else on here did.

Dave

Another new problem??

"Ok guys.

I attached an image of my screen with slightly (just slightly!) increased saturation to better show the variations in color.

This is from photoshop and the color of the background should be solid grey.

I can also add that I have a latest spec Macbook Pro 15" at work and when I open the grey line test image (attached in post #13) it looks brilliant. Both grey bars look exactly the same..."

 

[fobfob]

Dust?

Firstly, I have two spots like this. There's something stuck to the inner side of the glass. They are only small and could be mistaken for stuck pixels at first.

Secondly, this poll is meaningless for many reasons.
1. There is no way to screen for honesty. This is especially a concern in a forum frequented by fanboys and trolls.
2. Even if everyone voting was honest, there is an extreme sample bias because people who have problems are more likely to be participating in these forums and people who don't have problems are less likely to participate in this poll.
3. There is no objective definition or breakdown or what a "problem" is. For example, wouldn't it be better to break it down into:
a) glare issues
b) stuck pixels
c) flickering
d) yellow tinge
e) spots on the inner side of the glass
f) colour variation
g) other (size, heat, brightness, accepting input etc etc)
etc

An old adage in Marketing. When something is bad or wrong, maybe 1 in 10 will actually come forward and notify you. The other 9 will say nothing and likely never buy your product again. So, Marketers are thankful to the 1 in 10 for stepping forward since without them they would not be aware of the problem.

Except that many times people complain because there is a disconnect between what they thought they were getting and what the company provided. In many cases, the company might be happy with that number of complaints. IF the company is aiming for a particular positioning, there might be growing pains. There are diminishing returns when one tries to satisfy all customers. Finally, there are people who complain because they have nothing better to do. They find it fun. Are you really going to change your product because of them?

 

[solman]

Firstly, I have two spots like this. There's something stuck to the inner side of the glass. They are only small and could be mistaken for stuck pixels at first.

Secondly, this poll is meaningless for many reasons.
1. There is no way to screen for honesty. This is especially a concern in a forum frequented by fanboys and trolls.
2. Even if everyone voting was honest, there is an extreme sample bias because people who have problems are more likely to be participating in these forums and people who don't have problems are less likely to participate in this poll.
3. There is no objective definition or breakdown or what a "problem" is. For example, wouldn't it be better to break it down into:
a) glare issues
b) stuck pixels
c) flickering
d) yellow tinge
e) spots on the inner side of the glass
f) colour variation
g) other (size, heat, brightness, accepting input etc etc)
etc

The POLL has a very specific title "Does Your 27 inch Imac have "a" screen problem. So, if yours has b,c,d,e,f, all of which are commonly documented so far, then indeed they qualify as an answer to the POLL question. In reality, anything which is not to the satisfaction of an good paying Apple Customer is fair game for requesting action from Apple.

As for the argument, that the POLL is "meaningless" for reasons of "bias" etc etc., it's a rather mute point. Yes we won't have an accuracy like Gallup, but for heavens sakes, we will get a pretty good idea of:

1. That there is a problem

2. What the likelihood of a new purchaser getting a machine with "a" screen problem could be.

Hardly meaningless.

 

[fobfob]

we will get a pretty good idea of:

1. That there is a problem

2. What the likelihood of a new purchaser getting a machine with "a" screen problem could be.

Hardly meaningless.

No, sorry you are getting neither. I bet we would get similar results if we posted a poll about "problems" with new Mac Minis or Apple Remotes. Or at least we would if problems with them were already widely being complained about. People follow the leader. If they see problems being reported commonly, they are more likely to assume there are problems, and probably vote as such even without any evidence at all. For example, someone who has been reading these pages, is fed up with the number of complaints and would like Apple to fix these problems, would vote YES even if they do not have 27" Mac.

A much better metric might be to count the number of threads about 27" screen problems in proportion to a) the number of threads about 24" iMac problems when it was launched, b) the number of 21.5" iMac screen problems etc etc. That would be much more meaningful data, as it is based on historical (if still self reported) information, and not as subject to fanboy/troll influence or general Apple angst.

I'm not saying there are no problems. I am saying that this poll does not establish that as a fact, and does not glean any more information about what types of problems there might be, or how prevalent. Unfortunately, it is waste of time. I don't mean to be mean.

One more thing. Perhaps some of the attention over this screen is because it is so big. OK, so the 30" is bigger, but then look at the price and who is buying it. Now we have a consumer level big screen that's bargain priced. Big screens get attention. People are looking for problems. Again, I don't say that there aren't any. But what I perceive as a "problem" is not what Apple or someone else may see as a problem. For the record, mine is fine, except for the two tiny blotches under the glass. BTW I voted NO.

 

[solman]

No, sorry you are getting neither. I bet we would get similar results if we posted a poll about "problems" with new Mac Minis or Apple Remotes. Or at least we would if problems with them were already widely being complained about. People follow the leader. If they see problems being reported commonly, they are more likely to assume there are problems, and probably vote as such even without any evidence at all. For example, someone who has been reading these pages, is fed up with the number of complaints and would like Apple to fix these problems, would vote YES even if they do not have 27" Mac.

A much better metric might be to count the number of threads about 27" screen problems in proportion to a) the number of threads about 24" iMac problems when it was launched, b) the number of 21.5" iMac screen problems etc etc. That would be much more meaningful data, as it is based on historical (if still self reported) information, and not as subject to fanboy/troll influence or general Apple angst.

I'm not saying there are no problems. I am saying that this poll does not establish that as a fact, and does not glean any more information about what types of problems there might be, or how prevalent. Unfortunately, it is waste of time. I don't mean to be mean.

One more thing. Perhaps some of the attention over this screen is because it is so big. OK, so the 30" is bigger, but then look at the price and who is buying it. Now we have a consumer level big screen that's bargain priced. Big screens get attention. People are looking for problems. Again, I don't say that there aren't any. But what I perceive as a "problem" is not what Apple or someone else may see as a problem. For the record, mine is fine, except for the two tiny blotches under the glass. BTW I voted NO.

It's a shame you voted NO when you clearly have a problem, defined as -that which does not meet Apple's production standards, have admitted to having it, and mysteriously are willing to accept it. Most, or better said, any Apple Customer spending $2,000 on a state of the art computer will obviously want full satisfaction. I'm not sure why you see otherwise.

Yes, we are not doing a high-level POLL like Gallup, nor do we have the time and resources to do so. And Yes there could be fraudulent answers, but that can also occur in sophisticated polling. Anyone can lie in any poll and answer contrary to their true belief. So the point is insignificant.

What is significant is that the average person who has already purchased a new 27 inch iMac or is about to purchase a new 27 inch iMac can realize that there is a problem, not just isolated to them, and or to be aware when setting up a new machine what problems to look for.

Simple.

 

[fobfob]

[EDIT: deleted first bit]

What is significant is that the average person who has already purchased a new 27 inch iMac or is about to purchase a new 27 inch iMac can realize that there is a problem, not just isolated to them, and or to be aware when setting up a new machine what problems to look for.

I totally agree with this and would support efforts to properly inform people of this. All I am saying is that your poll does not help to identify the problems to look for, and as for realizing there is a problem, a glance at the other threads will tell them that. I don't mean to be harsh. I know you are trying to help.

 

[jddar]

I've had my i5 since Monday (3-days). This is my first Mac. So far, I've had absolutely no problems of any kind whatsoever with the screen/display. I know is sounds ridiculous to say, but "I love this computer," more and more each time I sit down to use it.

Although despite all the good, there is a little bug with the magic mouse's pointer tracking. Occasionally, I have a devilish time getting the pointer where I want it. It's just too slow, jerky and sometimes gets stuck altogether. The one and two finger scrolling works perfectly and is indeed an improvement from my previous mouse. Hopefully, Apple will come out with a mouse fix soon--I'm waiting.

 

[nicroma]

No screen problems. See below for machine info.

 

[Bryan Bowler]

but for heavens sakes, we will get a pretty good idea of:

2. What the likelihood of a new purchaser getting a machine with "a" screen problem could be.

Hardly meaningless.

I'm sorry, but it's absolutely meaningless. Your "data" will not show the likelihood of a new purchaser getting a machine with a screen problem. It will not be close at all. No offense, but this is a fact.

If you have a problem with your screen (which it appears you do), why don't you return it to Apple? When, and only when Apple documents the problem will there be a way to accumulate data to see if there is a widespread problem .

Bryan