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Yellow tint issues on new refresh iMacs (mid 2010)

  • 21.5" Looks just about perfect

    Votes: 50 18.3%
  • 21.5" Yellow tint issues

    Votes: 28 10.3%
  • 27" Looks just about perfect

    Votes: 164 60.1%
  • 27" Yellow tint issues

    Votes: 31 11.4%

  • Total voters
    273
Check your backlight

I am on my 3rd 27" iMac i7. All of them have had annoying backlight issues. The first two made an electrical buzz when dimmed. The one I'm using now is silent when dimmed, but creates a dog whistle noise when increasing the brightness level...this high pitched frequency is sustained when brightness reaches a certain level. In all cases, the noisy backlight could only be heard when the iMac had been on for more than a couple of minutes, or reached a certain temperature.

I got all of these machines from a nearby Apple retail store. At this particular store, I dealt with two different geniuses that were very helpful, and--though the sound could not be heard in the store--they gladly switched out the computer...twice. Assuming they had been sent a bad batch after discovering a 3rd noisy backlight, I packed up the machine for what I hoped would be the last time and drove it to a retail store location further from my house. Seemed like a good idea at the time.

The genius I spoke with there was not particularly helpful, in fact he sort of made me feel crazy because he couldn't hear the sound seconds after powering up the machine in that noisy store. He ran some pointless diagnostics test and basically said that he couldn't help me and that "he wouldn't worry about it," and that "it's probably normal." (I am not convinced this is normal...especially because I don't hear the whistle until the machine gets warm...not to mention that I just went through two others that did not whistle.) I was tempted to ask for a full refund, but I really can't be without this machine, and I didn't want to be hit with a restocking fee since the "genius" didn't consider the computer defective. I decided to take it home and try to live with it.

It's worth noting that none of the 27" iMacs I brought home had dead pixels, yellowing, or any other common display problems. All three would have been perfect if not for the backlight issues (display issue? inverter? PSU?). All of this swapping and exchanging has me feeling like a pest, but it is very quiet where I have the computer, and I must manage the sound in this environment the best that I can since I work with a lot of audio. As I type this, I can hear the dog whistle...subjectively getting louder as my ears hone in on it. This may well drive me insane.

I spent a decent amount of money on a machine that is going to essentially be my workstation for the next few years. I see no reason why it should have problems out of the box. Not sure what I'm going to do about it though.
 
and mine is fine

as it was when I first posted here about it several weeks ago.

Thankfully, the 3rd party software hiccup and my old external G-Drive were the culprits. So base i3 iMac is just fine. No yellow tint a month in, no dog-whistle noises, fast start up etc.

All that said, this probably will be my last iMac given how little I do beyond writing, surfing and maintaining music/movie collection.
 
I was a bit worried when I ordered my 21.5" iMac with all I heard (yellow tinge, high pitch noise and noisy HD), but I just received it and it is really flawless! I may be lucky as well as I got the western digital 1TB hard drive, which is completely silent.

Have fun with yours!
 
2nd 27" i7 iMac is brilliant

I was also a bit concerned with all of these potential iMac issues. I bought the first one from a retail store, and it was flawless except for the noise from the Seagate 1TB drive. It's used in a very quiet room, and I found the noise to be a bit distracting so I decided to return it and buy a customised-to-order model from the website. I have to say, this machine is absolutely brilliant. I went for the 2TB Hitachi drive and the SSD option - certainly expensive but worth the extra in my opinion. There's just a little background fan noise, and the Hitachi drive (when it's used) is virtually silent. Also no humming, screen or build quality issues - and I'm very fussy! It was also well packed in a strong brown outer box and arrived from China in pristine condition. Sorry for those experiencing issues with their iMacs, but there are good ones available.
 
This is insane!

This thread has been going strong for weeks and weeks and looking at the "score" so far, it appears that currently a whopping 1 in 5 (20%) of actual buyers have issues with their iMac's!

Where is the Quality control at Apple? I truly love my 27 incher but it took me four times to get to this one. "Only one" of mine were screen issues and there are some people who argue that "...well, it's an All-in-One, so you have to take into account the fact that there is a multitude of components that can fail, and...".

And Nothing! I would argue that laptops are "All-in-One" portable computers as well where we, as Mac users, can't even get at a failing battery if we were so unfortunate to be dealt that card. MacBook's and MacBook Pro's do not have anywhere NEAR this type of quality issue that the iMac does.

I love my iMac, but it's too bad that it's such a crapshoot to get a working (in all aspects) machine.
 
This thread has been going strong for weeks and weeks and looking at the "score" so far, it appears that currently a whopping 1 in 5 (20%) of actual buyers have issues with their iMac's!

Where is the Quality control at Apple? I truly love my 27 incher but it took me four times to get to this one. "Only one" of mine were screen issues and there are some people who argue that "...well, it's an All-in-One, so you have to take into account the fact that there is a multitude of components that can fail, and...".

And Nothing! I would argue that laptops are "All-in-One" portable computers as well where we, as Mac users, can't even get at a failing battery if we were so unfortunate to be dealt that card. MacBook's and MacBook Pro's do not have anywhere NEAR this type of quality issue that the iMac does.

I love my iMac, but it's too bad that it's such a crapshoot to get a working (in all aspects) machine.

It took you 4 times to be happy, I am on #5 and while the display is nice, this thing has a noisy fan. Were you able to vote each time you took home a crapy iMac? Me neither. The numbers in this poll do not reflect the large number of "replacement" iMacs.
 
I am on my 3rd 27" iMac i7. All of them have had annoying backlight issues. The first two made an electrical buzz when dimmed. The one I'm using now is silent when dimmed, but creates a dog whistle noise when increasing the brightness level...this high pitched frequency is sustained when brightness reaches a certain level. In all cases, the noisy backlight could only be heard when the iMac had been on for more than a couple of minutes, or reached a certain temperature.

I got all of these machines from a nearby Apple retail store. At this particular store, I dealt with two different geniuses that were very helpful, and--though the sound could not be heard in the store--they gladly switched out the computer...twice. Assuming they had been sent a bad batch after discovering a 3rd noisy backlight, I packed up the machine for what I hoped would be the last time and drove it to a retail store location further from my house. Seemed like a good idea at the time.

The genius I spoke with there was not particularly helpful, in fact he sort of made me feel crazy because he couldn't hear the sound seconds after powering up the machine in that noisy store. He ran some pointless diagnostics test and basically said that he couldn't help me and that "he wouldn't worry about it," and that "it's probably normal." (I am not convinced this is normal...especially because I don't hear the whistle until the machine gets warm...not to mention that I just went through two others that did not whistle.) I was tempted to ask for a full refund, but I really can't be without this machine, and I didn't want to be hit with a restocking fee since the "genius" didn't consider the computer defective. I decided to take it home and try to live with it.

It's worth noting that none of the 27" iMacs I brought home had dead pixels, yellowing, or any other common display problems. All three would have been perfect if not for the backlight issues (display issue? inverter? PSU?). All of this swapping and exchanging has me feeling like a pest, but it is very quiet where I have the computer, and I must manage the sound in this environment the best that I can since I work with a lot of audio. As I type this, I can hear the dog whistle...subjectively getting louder as my ears hone in on it. This may well drive me insane.

I spent a decent amount of money on a machine that is going to essentially be my workstation for the next few years. I see no reason why it should have problems out of the box. Not sure what I'm going to do about it though.

GO in again if its not TOO far and get a different genius... just say you were in before and it has not stopped and its not normal. Just be nice and honest and say its hard to live with, a lot of times a different genius will trade it out even if that one did not.
 
This thread has been going strong for weeks and weeks and looking at the "score" so far, it appears that currently a whopping 1 in 5 (20%) of actual buyers have issues with their iMac's!

I wonder what the percentage is of people who first had an otherwise perfect iMac but with a little yellow tint and who then exchanged and kept on getting iMacs with other problems as well (problems you really notice such as HDD noise or backlight bleeding). I know these iMacs shouldn't have any problems, but I do sometimes wonder why people so easily return their iMacs if there is only a little yellow tint (unless of course they are professional photo editors). I mean I know you can detect the yellow tint with the grey bar test but in regular use I can't see mine. That's why I stuck with my iMac which is otherwise perfect.
 
Fanbois permit Apple to put out crap

That's why I stuck with my iMac which is otherwise perfect.

..that's why Apple will never get around to fixing their shoddy equipment and this problem will pervade - people like you willing to accept crap and piss on those not willing to.

If this was *any* other computer company putting out this level of "quality" for the price premium they charge, their ass would be held to the fire and heads would roll.

Much as Apple fanbios would like everyone to believe they are not zealots, a quick read on problem forum threads shows that it's all too evident that they have earned the name...
 
i finnally got my imac i5 its perfect the hard drive might be a little noise at times but its perfectly usableit runs great i get to play on it and do all kind of stuff, im still getting used to it as i come from a PC, loving the screen...:D

and to the guy above me every PREMIUM company has its flaws mercedes, Lamborgini... etc and i hardly believe that if you get a faulty Brand new Gallardo lets say you got a little tiny bit of discoloring on the hood they will exchange it for an other car, but hey i dont own a lambo so who knows.
 
GO in again if its not TOO far and get a different genius... just say you were in before and it has not stopped and its not normal. Just be nice and honest and say its hard to live with, a lot of times a different genius will trade it out even if that one did not.

I followed your advice and sure enough, a different genius heard me out and agreed to replace the iMac. You'd think after 3 crappy machines, I would have learned my lesson. The one I'm on now has a dog whistle more pronounced than the last and a bunch of other issues as well. The machine makes a ticking sound when powered off (that's right, OFF), the bluetooth file transfer is incredibly slow (not sure if this is a hardware problem), the machine refuses to go to sleep automatically, and, perhaps worst of all, it's got the ugly yellow tinge--most apparent in the bottom left hand corner.

I packed the bad boy up and took it all the way back to the retail store, thinking that the problems would be easy enough to demonstrate. I spoke to two geniuses, mostly about the tinge (while the other stuff is annoying, I can't deal with this anymore...I wanted them to just fix the tinge on this machine and I could move on with my life). The first "genius" told me that the newer models had a firmware update that solved the tinge problem (turns out this is not true). I tried to demonstrate, and it wasn't working out--the "genius" couldn't see the subtle variation. He called another technician out to take a look and what followed was the most ridiculous corporate display I've witness in all my years as a consumer. I pulled up gray-barred test pages that clearly illustrated the nasty tinge across the bottom half, and watched two adult men pretend that they didn't see what I was talking about. I got one of them to concede that there could be a slight variation, but it disappeared when he was looking at the screen perpendicularly (which is funny, because the only time I notice the tinge is when I look at the screen perpendicularly).

The genius told me that the machine would pass all their spec tests, and that he couldn't exchange or return it without charging me a restocking fee. He said if I did decide to exchange it, it would be a gamble, and the machine could have problems that I considered even worse (yeah tell me about it). Then he told me that I should feel lucky that I don't have any dead pixels or other anomalies. WTF?

I didn't even both mentioning the other problems. I took my machine and left. The return date has come and gone and I think I'm stuck with this machine...my 3rd replacement and by far the worst iMac I've brought home in this horrible horrible experience.
 
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