I agree, Promise should ship the cage empty and they will sell more.
[...]
Which is why I don't understand why Promise supplied a HDD versus an SSD as well as offered an empty cage. They are clearly missing out on sales and are now under-appreciated for their build and design on it.
Because Promise is all about price-gouging their customers as much as humanly possible.
On the flipside, they
do make excellent hardware, I have a Pegasus R6 with RAID50. It's very nice. What's not so nice is having to replace a single drive and discovering their soft zinc screws in the sled, which make it nearly impossible to accomplish a simple drive swap without paying them for another sled and more screws.
In my own perception and humble observations: they can and do make quality hardware, and then somewhere along the chain their bean-counters have a group huddle to figure out how to **** over the customer as much as humanly possible, and make people dislike the company and go with a competitor whenever possible.
So, as a customer who has purchased both TB and TB3 hardware RAIDs from them, do I have anything negative to say about the actual product? No... But I dislike the company and its ethos as a whole and would buy something anywhere else given the opportunity to purchase a similar product.
Let's see... Buy a J2I and... I have to throw a Toshiba drive I don't want in the closet, or repurpose it to some other device. Or, buy Fusion Flex J3i...? Kinda a no-brainer.