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iPad Pro PSA: Apogee ONE incompatible with iPad Pro 3rd Gen. (2018)
- Thread starter gnomeisland
- Start date
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Oh same here lol I was definitely disappointed when I had to give up my sleek ONE and go back to the tank. Ugh
I'm not traveling for a bit, but if this doesn't get resolved before my next trip, I think I'm selling the ONE and getting a FocusRite Solo G3. Come on apogee!
I can't believe that you guys are not enraged at this situation - I mean how can a reputed brand advertise *specific* hardware for the iPad & then not fix a simple drivers issue for over a YEAR?? This is ridiculous !
I just ordered a Duet from eBay yesterday (seller doesn't accept returns) to use with my 2018 iPad pro 11 inch & 2017 pro 12.9 inch & discovered this situation online today (haven't yet received the Duet) while about to finalize an order for the Apogee One !!
Now I feel so screwed for not ordering the iRig Pro Duo :-(
This is what I found on their official site...
iPad
Macbook Pro 2020 / Catalina
apogeedigital.com
Hopefully it'll work with my 2020 MBP 16" & with the Lightning 2017 iPad pro 12.9
I just ordered a Duet from eBay yesterday (seller doesn't accept returns) to use with my 2018 iPad pro 11 inch & 2017 pro 12.9 inch & discovered this situation online today (haven't yet received the Duet) while about to finalize an order for the Apogee One !!
Now I feel so screwed for not ordering the iRig Pro Duo :-(
This is what I found on their official site...
iPad
Do Apogee products work with the iPad Pro with USB-C port? - Apogee KnowledgeBase
Apple’s iPad Pro with the USB-C port marks a significant change that affects Apogee’s iOS-compatible devices. First some background: Apogee’s iOS compatible products have been officially certified for all past iPad/iPhone/iPod models (the ones with Lightning or 30-pin connectors) by Apple...
knowledgebase.apogeedigital.com
Apogee Products and macOS Catalina Compatibility Information - Apogee Electronics
Apogee is pleased to announce compatibility with the release of macOS Catalina and iOS 13.Please see the macOS Catalina (10.15) and iOS 13 compatibility status for each product below.
Hopefully it'll work with my 2020 MBP 16" & with the Lightning 2017 iPad pro 12.9
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Wow, that's a blow. Aside from being $1k more than the ONE (with a lot of cool features I'd never use anyway), the Symphony is a different class of device. WAY more inputs and outputs. I don't want to invest in another interface period right now, but at least update the ONE to support USB-C iOS devices.
It will work fine with both of those—at least it does with my 2013 Mac Pro under Catalina and my iPhone XS which are similar enough I'm confident you won't have problems. The big issue is USB-C under iOS—2018/2020 iPad Pro, the upcoming iPad Air 4.I can't believe that you guys are not enraged at this situation - I mean how can a reputed brand advertise *specific* hardware for the iPad & then not fix a simple drivers issue for over a YEAR?? This is ridiculous !
I just ordered a Duet from eBay yesterday (seller doesn't accept returns) to use with my 2018 iPad pro 11 inch & 2017 pro 12.9 inch & discovered this situation online today (haven't yet received the Duet) while about to finalize an order for the Apogee One !!
Now I feel so screwed for not ordering the iRig Pro Duo :-(
This is what I found on their official site...
iPad
Macbook Pro 2020 / CatalinaDo Apogee products work with the iPad Pro with USB-C port? - Apogee KnowledgeBase
Apple’s iPad Pro with the USB-C port marks a significant change that affects Apogee’s iOS-compatible devices. First some background: Apogee’s iOS compatible products have been officially certified for all past iPad/iPhone/iPod models (the ones with Lightning or 30-pin connectors) by Apple...knowledgebase.apogeedigital.com
Apogee Products and macOS Catalina Compatibility Information - Apogee Electronics
Apogee is pleased to announce compatibility with the release of macOS Catalina and iOS 13.Please see the macOS Catalina (10.15) and iOS 13 compatibility status for each product below.
Hopefully it'll work with my 2020 MBP 16" & with the Lightning 2017 iPad pro 12.9
Wow, wow wow wow. That explanation does not satisfy logically. External hardware is just that: hardware.
If other interfaces can plug and play then there is zero reason for it not to work. And trying to get us on a huge upgrade path is a pretty low move.
Yep they are just trying to get us to update.
They could simply let go off Maestro App.
Then release a firmare for the one for us to download and update the microphone with pc or mac.
And to choose input, we could simply use the knob. And long hold the knob to choose 48 phantom mic.
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My response from Apogee....
Thank you for your email.
Apple is not offering support for App Enabled MFi Accessories like Apogee One/Duet/Quartet with the new iPad Pro models with USB-C.
We wanted to update these devices to work on USB-C, but it has presented many challenges, and may not be possible, due to the major changes with how the USB-C devices talk to external hardware.
In response to this we have made our new Symphony Desktop work in a different way for the new USB-C models.
Please see this article for more information.
https://knowledgebase.apogeedigital.com/duet-ipad-mac/apogee-products-work-ipad-pro-usb-c-port/
>You may be interested to hear that a number of people in various forums have had this working through USB C and Maestro, but it is not stable and will not work consistently.
It is literally not possible that this was ever working, as these iPads do not have support for these types of control messages. What is more likely is that these customers were loading the "Simulation Modes" and not realizing they were not actually controlling their unit. Thus why they have said it wasn't working consistently, as it simply doesn't work.
Best regards.
Kaz Kaplan
Apogee Support Department
Thank you for your email.
Apple is not offering support for App Enabled MFi Accessories like Apogee One/Duet/Quartet with the new iPad Pro models with USB-C.
We wanted to update these devices to work on USB-C, but it has presented many challenges, and may not be possible, due to the major changes with how the USB-C devices talk to external hardware.
In response to this we have made our new Symphony Desktop work in a different way for the new USB-C models.
Please see this article for more information.
https://knowledgebase.apogeedigital.com/duet-ipad-mac/apogee-products-work-ipad-pro-usb-c-port/
>You may be interested to hear that a number of people in various forums have had this working through USB C and Maestro, but it is not stable and will not work consistently.
It is literally not possible that this was ever working, as these iPads do not have support for these types of control messages. What is more likely is that these customers were loading the "Simulation Modes" and not realizing they were not actually controlling their unit. Thus why they have said it wasn't working consistently, as it simply doesn't work.
Best regards.
Kaz Kaplan
Apogee Support Department
if I’m following you that does work. Usually. The ONE will remember the last settings so you can set it up on one device and then Plug it into the iPad. I found that not very useful IRL.
That doesn’t work.
I tried plugging it into my iPhonexr and selected the input.
When connected to the iPad Pro, Apogee One remembers the input you choose but the iPad Pro doesn’t see the input. So no way to record with 0ne
Just a PSA for others, the Apogee ONE Silver is the worst few hundred dollars I spent of late.
1) Even though their website wrongly advertises it to be usable on iPad, saying "DC (optional with upgrade kit sold separately)" which confusingly hints that it will work on iOS using bus power, it *does not* work with any lightning based iPad without the DC power adapter. Hence it's not portable despite it being touted as a portable product & it being the main reason I bought it (the built-in mic being the other reason)
2) Does not work with USB-C iPad Pros (known issue & also mentioned on their compatibility page) hence it is OUTDATED
3) DOES NOT EVEN WORK reliably on 2019 MACBOOK PRO Catalina !!
My unit & the accompanying drivers+Maestro software is so horrible that it took me 2+ hrs of going thru their troubleshooting just to get the drivers working & device be recognized on my mac (I had to disable a whole bunch of login items, remove my Firewire bridge in Network settings, etc - something I've never had to do for the tons of other audio/music hardware I regularly connect to my MBP).
After all that trouble, the device keeps randomly disconnecting & hence can't be used reliably on my Macbook at all.
I can't return it & it isn't any looker to use as a decorative item, so I should prolly just dump it into e-recycle !
If I were to skip the idea of a compact high quality mic + audio interface (ideal for 1 or 2 person singer-guitarist recording) then any 2020-released audio interface like Audient Evo 4 or iRig Pro or Steinberg URC-24C / 44C are great (I bought all of them to try them out - Audient & iRig for portability, URC-44C for desktop - they're all ultra modern, bus powered, iOS friendly & Steinberg even has a full fledged iOS app for live monitoring, mix control etc)
Ouch. That's even worse than my experience. My ONE works well on everything except my iPad Pro. It does have a slot in the back for AA batteries. If you're having power problems that might be a solution (although you're right it should be bus powered). What microphone are you trying to connect to it? Perhaps the phantom power draw is too high—trying to help, not excuse apogee's lack of support for this product.
I was an Apogee user for years.
Own a One, Duet, HypeMic and JamPlus as well as a 12.9 iPad Pro (USB-C) and a 2019 16”MBP.
I’ve ditched the One and Duet.
Still use the HypeMic and JamPlus/
But I’m done with Apogee.
I bought an Arturia Audiofuse Studio which is a USB-C device and works with my iPad Pro as well as my MBP
w/o any issues.
Own a One, Duet, HypeMic and JamPlus as well as a 12.9 iPad Pro (USB-C) and a 2019 16”MBP.
I’ve ditched the One and Duet.
Still use the HypeMic and JamPlus/
But I’m done with Apogee.
I bought an Arturia Audiofuse Studio which is a USB-C device and works with my iPad Pro as well as my MBP
w/o any issues.
Apogee has a horrible track record of support, at least in my experience. The Mic+ is basically unusable with the USB-C iPad Pros and Garageband. Everytime you try to record the gain resets to the lowest setting. So much better off getting any class-compliant interface, the MOTU M2 works wonderfully with the iPad Pro.
Well I did it. I betrayed the cause. I gave Apogee more of my money. I bought the Symphony Desktop.
Like ugbert100 has been using RME for 10 years, I bought my first Apogee interface in 2008—a FireWire Duet—and I’ve come to depend on their sound. Recently my Duet USB developed a problem with the mic preamps (after almost 10 years of hard use) but I didn’t want to buy another Duet and the Element 24 is discontinued.
I love the Element series but being 100% software/driver focused I don’t trust Apogee to keep supporting them for more than a few years. So . . . That left the Symphony Desktop, Apogee’s only truly class-compliant interface.
It has only been a few days since I hooked it up in my studio but so far I don’t hate it. I think I even like it. Compared to my past Apogee interfaces it is very quirky—complicated to manage; easy to use—but the actual audio routing/conversion seems very solid and reliable. It is a sound computer that send class compliant audio via USB and NOT an audio interface/soundcard in the traditional sense.
I’m not a YouTuber but I’m putting together a short video to share my thoughts and some examples of what it looks like/how it works in a small studio.
Like ugbert100 has been using RME for 10 years, I bought my first Apogee interface in 2008—a FireWire Duet—and I’ve come to depend on their sound. Recently my Duet USB developed a problem with the mic preamps (after almost 10 years of hard use) but I didn’t want to buy another Duet and the Element 24 is discontinued.
I love the Element series but being 100% software/driver focused I don’t trust Apogee to keep supporting them for more than a few years. So . . . That left the Symphony Desktop, Apogee’s only truly class-compliant interface.
It has only been a few days since I hooked it up in my studio but so far I don’t hate it. I think I even like it. Compared to my past Apogee interfaces it is very quirky—complicated to manage; easy to use—but the actual audio routing/conversion seems very solid and reliable. It is a sound computer that send class compliant audio via USB and NOT an audio interface/soundcard in the traditional sense.
I’m not a YouTuber but I’m putting together a short video to share my thoughts and some examples of what it looks like/how it works in a small studio.