So after some more back and forth with Razer we narrowed it down to something related to the power delivery while plugged in. While they were happy to pay for expedited shipping, they gave me a window of 1-4 weeks in the repair center and recommended that I could still exchange with Best Buy. I ended up returning it, which felt bad actually because I quite liked it. That said I now feel like I have it out of my system, so I'm unsure if I'm going to bother replacing it. The $1699 for the model I had new is still way too much in my opinion (BB would have been very happy to have the extra money though!) Amazon has the 10th gen equipped model with 4k screen for $1499 and I have a lot of rewards points to use so I may go that route. Or I may just suffer another year with my MacBook Pro.