No. If Apple breaks the screen during a battery replacement they will replace the whole device free of charge.
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iPhone 13 mini Really? This is how you get a new battery?
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No. If Apple breaks the screen during a battery replacement they will replace the whole device free of charge.
14 days no questions asked returns with stores everywhere is great. Have taken advantage of it many times.
Macdctr
macrumors 68000
That was not my experience when Apple did the battery service on my 6S. Why I never trusted Apple to service my devices since.
I think that might be an outlier because that's not their policy. My wife had her battery replaced under that battery gate policy, might have been the 6S, can't quite remember.
We went back in 15 minutes later once we noticed and they gave us a new one immediately.
Apple's customer support in-store is awful. Very difficult to find contact number for stores these days, and if you do often staff won't answer as they're too busy or even hang up on you to stop it ringing.
My nearest store is an hour away. Have had to transport a £1500 Studio Display to it multiple times. They don't care about inconvenience or hassle or delays in repair. They just don't. An apology means nothing. Had one Studio Display that I had to take in, was told it would take a week(!) for a repair which meant I couldn't work properly. When I did get it back it had a new scratch on the glass.
Love the products, but if you have something go wrong and don't live very close to a store, Apple is one of the worst. Very frustrating company to deal with.
My nearest store is an hour away. Have had to transport a £1500 Studio Display to it multiple times. They don't care about inconvenience or hassle or delays in repair. They just don't. An apology means nothing. Had one Studio Display that I had to take in, was told it would take a week(!) for a repair which meant I couldn't work properly. When I did get it back it had a new scratch on the glass.
Love the products, but if you have something go wrong and don't live very close to a store, Apple is one of the worst. Very frustrating company to deal with.
Alpha Centauri
macrumors 68000
It can be frustrating and why I'll soon call ahead with my 13 Mini to ensure the Apple Store has one in stock first, something I suggested to a poster a while ago who had to travel couple of hours for exactly this. I know this isn't exactly the situation you had OP.
A few years ago I sat in one of the two Apple stores in my city waiting for a battery replacement. Was all booked in, handed the OG SE in and waited an hour or so. Meanwhile I got chatting to another waiting customer with the same model, also getting a battery replacement.
So after this hour an Apple employee came up to me and told me they don't have a battery in stock, obviously the only one in stock was given to the customer I chatted to before. I commented on my frustration waiting an hour to be told this but these things can happen when concurrent event like this occur. This was frustrating but not what annoyed me.
At that stage I asked for a supervisor and asked how we can now resolve things going forward? I was prepared on my only day off to travel to the other side of town to the other Apple Store, if only they could please check for me if they have the battery in stock so I don't waste my time and travel expenses again. Well, the answer was that their system didn't allow to look into the stock of another Apple Store! I then asked if they could call the other store to ask and the young and somewhat arrogant supervisor replied that they're unable to call. Admittently I did start fuming at the absolute lack of customer service and their unwillingness to try help. I just replied that phones and communication devices are after all their business so this surely must be possible?!
I did end up travelling immediately afterwards to the store much further away. They had to order the battery and we made an appointment after a few days to have it installed, they also looked after me regarding the overall price. Suffice to say I have blacklisted that original place, as overall staff attitude over the years really has reflected the experience I had of that one day and this wasn't an isolated incident.
Since then I've had some AC+ claims with my MBP and the demeanour, customer service and quality has always been excellent at the store across town. It just became obvious that the workplace culture at the initial place was rather negative amongst most of the staff and their attitude dealing with customers reflected this.
A few years ago I sat in one of the two Apple stores in my city waiting for a battery replacement. Was all booked in, handed the OG SE in and waited an hour or so. Meanwhile I got chatting to another waiting customer with the same model, also getting a battery replacement.
So after this hour an Apple employee came up to me and told me they don't have a battery in stock, obviously the only one in stock was given to the customer I chatted to before. I commented on my frustration waiting an hour to be told this but these things can happen when concurrent event like this occur. This was frustrating but not what annoyed me.
At that stage I asked for a supervisor and asked how we can now resolve things going forward? I was prepared on my only day off to travel to the other side of town to the other Apple Store, if only they could please check for me if they have the battery in stock so I don't waste my time and travel expenses again. Well, the answer was that their system didn't allow to look into the stock of another Apple Store! I then asked if they could call the other store to ask and the young and somewhat arrogant supervisor replied that they're unable to call. Admittently I did start fuming at the absolute lack of customer service and their unwillingness to try help. I just replied that phones and communication devices are after all their business so this surely must be possible?!
I did end up travelling immediately afterwards to the store much further away. They had to order the battery and we made an appointment after a few days to have it installed, they also looked after me regarding the overall price. Suffice to say I have blacklisted that original place, as overall staff attitude over the years really has reflected the experience I had of that one day and this wasn't an isolated incident.
Since then I've had some AC+ claims with my MBP and the demeanour, customer service and quality has always been excellent at the store across town. It just became obvious that the workplace culture at the initial place was rather negative amongst most of the staff and their attitude dealing with customers reflected this.