well last night I was able to get an appointment at the Genius Bar at the nearest Apple store. I brought it in and they tested it and confirmed bad power supply. They said I would have to send it back. I asked seeing that they were an actual Apple store could they just do it for me and get me another one on order.
They said since it was a refurb, its a part system that is not in there system so they could not do it. I would have to call Apple to and work it with them.
He said he did put down in my case file that the computer was DOA and if it had been something they did carry they would just replace it at the store if they could have.
So I call Apple, start at tier one and give them my case file number. He reads it and puts me up to next level. The gentleman I talked to on the next level had me explain it all over again.
(Here's where I need some help from someone who has made a return)
This gentleman stated that he would turn this over to another dept that will be contacting me sometime in the future on how to proceed further, I said please define future, like tomorrow or like 2 weeks from now
He just said soon, depending on how busy they were
I would have to talk with them and discuss how the return was going to be made or shipped out. I asked about when a new machine was going to be sent out. Again he said I would have to wait to get that call from the other dept to discuss that
Problem is I am always out and about into the evening, so them reaching me at home is going to be hard except for answering machine and where I am at cell phone service can be sporadic.
So how does this process actually work?
