Reset iPad settings and lost all my iCloud docs

[WvB22]

I thought I had this bug too. At first glance all documents seemd to be gone. I too resetted my phone and then read this post. I freaked out and couldn't imagine how bad this was. I then closed Pages restarted my phone and opened Pages again. Slowly all documents began to download. I am not really sure but I think that the documents are not gone.

My guess is that it documents were not deleted but that it takes a while for iCloud to download the files again. iCloud is very busy at the moment because a lot of people are restoring their devices. Maybe people that 'lost' their documents have very large files in their iCloud? Another possibility: maybe something went wrong while upgrading to iCloud Drive?

 

[srbuk]

I thought I had this bug too. At first glance all documents seemd to be gone. I too resetted my phone and then read this post. I freaked out and couldn't imagine how bad this was. I then closed Pages restarted my phone and opened Pages again. Slowly all documents began to download. I am not really sure but I think that the documents are not gone.

My guess is that it documents were not deleted but that it takes a while for iCloud to download the files again. iCloud is very busy at the moment because a lot of people are restoring their devices. Maybe people that 'lost' their documents have very large files in their iCloud? Another possibility: maybe something went wrong while upgrading to iCloud Drive?

WvB22, I think you are one of the lucky ones! In my case the files appeared for a day after upgrading to iCloud Drive so that part of the process worked. The documents then disappeared after doing a "Reset All Settings" in an attempt to solve other issues. In over a week they have not re-appeared. In fact Apple support have confirmed that they are "working round the clock" to try to resolve this issue that has affected their users. They have recovered many of the files but some are apparently difficult to retrieve and will take some time (if at all?) to recover.

 

[jdogg836]

This is a rather significant bug, and one that shows me there is still a lot of work to be done in cloud storage/syncing. Dropbox has been fine, and I was looking forward to a solid alternative. But I'm gonna have to wait.

 

[Nunoww]

they just recovered all my files ! checked icloud drive and all my documents are available! backing up, and switching to office and skydrive! cant trust icloud anymore =/

 

[GatorGhost]

Mine came back!

I received a reply to my followup request from the Apple senior advisor who was working on my case. He just reconfirmed the bad news along with an "explanation" of what they say happened. He said in part "...They have reported to me that they are unable to restore any of your documents. It seems like during the migration to iCloud drive your uploaded documents did not make it all the way back up to iCloud....I’ve asked two separate engineers and we are unable to restore them."

After I updated to public beta 5....my lost iCloud docs mysteriously reappeared.

 

[saam albert]

Slight update, chaps. I'm in touch with apple support, who agree I seem to have tried everything. They couldn't explain it, but have been really helpful and are in the process of rolling back my documents in iCloud to a previous time. So anyone experiencing the same issue, might be worth giving them a call.


The bit I stil don't get, and makes me feel nervous in future, is why the documents aren't backed up as part of a device back up, why they aren't somewhere on my Mac localy so I can roll back via time machine, or even why iCloud just doesn't have a trash like Dropbox.


I mean, this stuff happens, but in any of those scenarios I'd have had a solution I could have managed myself.

It might be the case but not often!
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