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iPhone 11 Pro [Resolved in iOS 13.2] iPhone 11 Pro (Max) screen flickers in photos app when Night Shift (or True Tone) and View Full HDR enabled

What would (did) you do if your iPhone 11 Pro (Max) has the flickering issue?

  • Return / Exchange it for another iPhone 11 Pro (Max)

    Votes: 11 21.6%

  • Return / Exchange it for an iPhone 11 or other iPhones with LCD

    Votes: 4 7.8%

  • Return it and go back to previous device

    Votes: 3 5.9%

  • Contact Apple Support and urge them to fix the issue

    Votes: 7 13.7%

  • Wait for software updates

    Votes: 32 62.7%
  • Total voters
    51
  • Poll closed .
OlexandrIgnatov said:
Hello! Thanks for this post, I just created a new thread today with a similar problem, but more aimed at a dramatic real-time color/contrast shift while looking at pictures in the Photos app.

Here's my thread - https://forums.macrumors.com/thread...t-problems-in-a-camera-roll-pictures.2207792/

When I turn off the View Full HDR the pictures look just just fine. I have an iOS 13.2 now (in Beta) and it's still dramatically changing the pictures in the photo app. You can also see how the phone adjusts brightness at the same time it is happening. I hope they fix this soon in the next final updates!
Click to expand...
Where do you turn off view fill HDR?
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obargy said:
✅ Issue resolved in iOS 13.2

--------------------Original Post--------------------

Hi guys, I upgraded to iOS 13.1 this Tuesday on my pro max. It recently occurs to me that, when I use the Photos app (either scrolling through photos or watching a specific photo), I will get some kinds of pixel flickering between different screen brightness levels before it settles down for a specific one. I didn't notice it before in iOS 13.0

For example, take a HDR photo. If I show it in Photos app and take my pro max close to a lamp so that it try to boost up the screen brightness, it might start to flicker near like 70% to 80% brightness levels, then stabilize after reaching a higher level.

I think this problem might be related to the option of "View Full HDR" in Photos app (option in Settings). As Apple advertised, the pro max's screen could reach 1200 nits max brightness when viewing HDR medias. And for now it seems that the transition between brightness levels is not smooth enough so that it looks like a hardware issue. When I opt out the "View Full HDR", no issue occurs.

Somebody else has also mentioned this in another thread:
forums.macrumors.com

iPhone 11 Pro Max iOS 13 bugs

So far found a few bugs with the new iPhone 11 Pro Max. Currently running iOS 13.1 These issues occur with 3 different iPhone 11 Pro max's. 1. (most annoying) True Tone, when enabled in certain lighting while in the photos app scrolling through photos causes the whole screen to flicker like...
forums.macrumors.com forums.macrumors.com

Just want to know if you guys are experiencing the same problem. Hope it's not a hardware failure.

To reproduce the flickering, it's necessary to have several elements:
  1. In Photos app viewing HDR content or watching HDR videos in other apps
  2. True Tone and Night Shift turned on
  3. View Full HDR in Settings/Photos turned on
  4. Screen brightness is over half
  5. Ambient light changing and the iPhone itself trying to boost the screen luminosity (to maximum)
Most people use their iPhone in a relatively low light at night, that's why it's hard to notice/reproduce.

For the point 5, try walking from a dark room to a light one, or just move your iPhone from dark area to a lit desk lamp.

------------------------------------------------
Click to expand...
Hello man .. i have this issue on my 11 pro running ios 13.3 the current version .. and I reset the phone for resetting vactory and nothing changed .. and i call apple support they checked my phone hardware and everything is fine ... I don’t know this is a software issue or there’s a issue in the screen??!!
 
obargy said:
Contacted an Apple Supervisor and restored the device via iTunes, the flicker issue turns out better now. (No more crazy flickering but still some perceivable luminosity change)

Still have to keep a close eye on this issue in the return window. :confused:
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What about this issue now man ??
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Grumpylicous said:
Yeah I just talked to Apple support and was told to restore to factory, test it then if it doesn't flicker, restore again with backup. I am believing its a true tone/13.1.1 issue so Im not sure what all this restoring will help it
Click to expand...
Does the restore with backup is useful??
 
Fady Ibrahim said:
Hello man .. i have this issue on my 11 pro running ios 13.3 the current version .. and I reset the phone for resetting vactory and nothing changed .. and i call apple support they checked my phone hardware and everything is fine ... I don’t know this is a software issue or there’s a issue in the screen??!!
Click to expand...

Hey! It seems that the issue has been resolved from previous iOS updates (newer than iOS 13.2)。

I would suggest you to make a Genius Bar appointment to see what it's going on with your device. If it's still possible, just return it and get a new one.
 
obargy said:
Hey! It seems that the issue has been resolved from previous iOS updates (newer than iOS 13.2)。

I would suggest you to make a Genius Bar appointment to see what it's going on with your device. If it's still possible, just return it and get a new one.
Click to expand...
Today I restore a phone via iTunes and still flickering and like you mentioned when I turned off view full HDR the flicker is gone .. Do You think this is a screen issue? Or wait another iOS update?? Thank you for reply
 
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Fady Ibrahim said:
Today I restore a phone via iTunes and still flickering and like you mentioned when I turned off view full HDR the flicker is gone .. Do You think this is a screen issue? Or wait another iOS update?? Thank you for reply
Click to expand...

At this point I think it's a hardware issue, if your firmware version is later than iOS 13.2.
 
obargy said:
At this point I think it's a hardware issue, if your firmware version is later than iOS 13.2.
Click to expand...
Today I gone to my apple reseller provider and cheked th display units from 11 pro and found the photos flickering just like my phone and all this units running iOS 13.3 !!!
 
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