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Other Restore text messages?

n8thegr898 said:
For what it's worth, I wanted to share an update on my phone. I called Apple support (800–694–7466) and they said they have had some reports of this and it is an issue that they are currently working on. It seems to affect more of the people that have larger iMessage conversations. Mine is 11GB and my wife's is 50GB+. They had me try disabling iMessages, disabling FaceTime, and then in fast succession, clicking the volume up, volume down and then holding down the power button until the phone restarted with the Apple logo. After it came back up, they had me enable Facetime and then iMessages. It didn't work for me, but they said sometimes that is a way to force it to refresh. I also talked to a Senior Advisor and they suggested that I just leave it plugged into power (not wireless like I was using) to see if that helps overnight. The Senior Advisor said it was known and hoped it would fix itself in a few days. If you're also experiencing the issue, it wouldn't hurt to report it so they can escalate the issue if multiple users are seeing it.

They also said it may not hurt to restart your phone from time to time to see if that helps kick it back into sync mode.
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I called and did the same tests on my end as well. reported it
 
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I just did a full backup & restore and it fixed the issue completely. Something must have gotten hung up when I was first setting it up.
 
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Bandit03 said:
I just did a full backup & restore and it fixed the issue completely. Something must have gotten hung up when I was first setting it up.
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How big is your messages database and how long did it take?

I’m over trying again.. I’ve literally lost 3 nights of sleep doing this three separate times and it takes so long it’s not even done by morning... I can’t go a day without my phone... and I shouldn’t have to! It’s not my internet either, I have gigabit.
 
Had to setup my wife's phone twice as the first time a bunch of messages didn't transfer over, but everything worked the second time.
 
pcmike said:
How big is your messages database and how long did it take?

I’m over trying again.. I’ve literally lost 3 nights of sleep doing this three separate times and it takes so long it’s not even done by morning... I can’t go a day without my phone... and I shouldn’t have to! It’s not my internet either, I have gigabit.
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Only about 10gb. Didn't take long at all when I restored the second time. Left it plugged in, it downloaded all my apps, then maybe 30 minutes for my messages to fully sync.
 
And when you said you did a full backup and restore... you mean you backed up the current XS the way it is right now and then restored back to the same backup minutes later in order to force the messages in iCloud to sync?

Just want to confirm. I don’t want to go back in time on any backups at this point.
 
Same here, 99% as well. I’m thinking it’s not even worth trying again. I’m tempted to turn on “auto delete everything older then a year” anyhow. I never go back to the old messages... was just keeping them around because I could. When it becomes difficult to do it, probably just easier to delete them.
 
so why are you guys restoring from back up? They are supposed to sync even if you set up your new device as new...im confused as to why youre doing that
 
I called Apple this morning, they were no help but promised a call back. Not sure if that will ever happen...
 
atlchamp said:
so why are you guys restoring from back up? They are supposed to sync even if you set up your new device as new...im confused as to why youre doing that
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Who sets up as new? That would be a nightmare. I have way too many apps and things set just the way I like it to go through that exercise, especially when Apple says it’s not required.
 
pcmike said:
Who sets up as new? That would be a nightmare. I have way too many apps and things set just the way I like it to go through that exercise, especially when Apple says it’s not required.
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iam more so referring to the sync issue with icloud imessages not working. IDC what you do personally but if you think you need to restore to get your messages back youre wrong
 
I ended up erasing and setting mine up again, restoring from a backup I took before erasing it as well. Everything came back this time, and it seemed much smoother than the first time I set it up.
 
lmitch6 said:
I ended up erasing and setting mine up again, restoring from a backup I took before erasing it as well. Everything came back this time, and it seemed much smoother than the first time I set it up.
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did you get back missing texts? What was missing exactly for you on your new device the first time around?
 
Im missing text messages myself after restoring from an iCloud backup. Everything from late July though September 15th is missing. Im thinking there is something wonky with messages in iCloud
 
atlchamp said:
100% call apple and report this
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Called Apple twice today with no help given other than to wait 24 hours. I call BS, I left it running plugged in on wi-fi all last night with no change in state. I have erased and then restored to a back up made right before erasing it and iMessages shows the same messages with all the gaps and with things being out of order. My messages are all correct on my iPad and MacBook Pro. This is so frustrating...
 
atlchamp said:
did you get back missing texts? What was missing exactly for you on your new device the first time around?
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I did get back missing texts. The first time I set it up (from an iCloud backup of my previous phone) it only restored messages back to about a week ago, and nothing I did could get them back - restarting, toggling messages on and off, force closing the messaging app. Perhaps coincidental is that it had trouble restoring that backup, asking for old Apple ID passwords and phone passcodes. This last restore worked without issue, and everything was restored within 30 minutes, leaving the phone on the charger.
 
lmitch6 said:
I did get back missing texts. The first time I set it up (from an iCloud backup of my previous phone) it only restored messages back to about a week ago, and nothing I did could get them back - restarting, toggling messages on and off, force closing the messaging app. Perhaps coincidental is that it had trouble restoring that backup, asking for old Apple ID passwords and phone passcodes. This last restore worked without issue, and everything was restored within 30 minutes, leaving the phone on the charger.
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what steps did you take to fix the issue?
 
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