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Samsung has put stellar oled screens in 8 in tablets there are no excuses at this price point to use as poor of a panel they did on the mini 6
They have in the past but they aren’t making any high quality 8 inch/smaller tablets anymore. They are budget Devices now.
 
In a similar boat, and have decided between the screen quality, scrolling issue, 5ghz wifi issue, and wobbly power button to give in and return it.

Frustratingly I'm having the worst customer service with John Lewis (UK) I've experienced of late. They were obviously aware of the screen complaints as they quoted back to me using the 'jelly scrolling' terminology which I hadn't even mentioned. They refuse to accept a return on the basis of any defect, nor will they take it back under distance selling/contract regulations as it's been opened! How on earth is one to know there's an issue without having opened and used the item.

As it stands I'll have to physically go into one of their retail stores to (again) have the argument with staff later this week. Even more frustrating when you consider I was intending to instead buy an 11" Pro (£200 more!)

Is anyone else have issues trying to return their Mini, or able to report success in returning? I did mention to them that Apple themselves will take items back, no questions asked, within 14 days. Disappointing that John Lewis can't offer the same flexibility. Guess I won't be buying from JL in future if they can't match Apple.
Quote them the UK Consumer Right Act- you are legally entitled to a refund:

“The Consumer Rights Act gives you a clear early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

Contact the retailer you bought the goods from and tell it about the problem and that you want to reject the item and get your money back.

Your right to a quick refund is limited to 30 days from the date you took ownership of the product (this could be the date of purchase or the date it was delivered to you - whichever is later).”
 
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Quote them the UK Consumer Right Act- you are legally entitled to a refund:

“The Consumer Rights Act gives you a clear early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

Contact the retailer you bought the goods from and tell it about the problem and that you want to reject the item and get your money back.

Your right to a quick refund is limited to 30 days from the date you took ownership of the product (this could be the date of purchase or the date it was delivered to you - whichever is later).”
Thanks. Although I've never had difficulty like this before, it seems a difficult argument. Pursuing the return as based upon a defect, they will argue they can't 'see' the defect in the scrolling and in any case Apple have said there's no defect.

The 5ghz WiFi issue is difficult to demonstrate, and they may not agree the loose power button is sufficient.

Under any other legal provision they point to their terms and conditions where they refuse to accept an item that has been opened. Seems to me their terms of sale cannot override the law, but they don't listen. It'll be 14 days on Saturday, so the clock is ticking.
 
Thanks. Although I've never had difficulty like this before, it seems a difficult argument. Pursuing the return as based upon a defect, they will argue they can't 'see' the defect in the scrolling and in any case Apple have said there's no defect.

The 5ghz WiFi issue is difficult to demonstrate, and they may not agree the loose power button is sufficient.

Under any other legal provision they point to their terms and conditions where they refuse to accept an item that has been opened. Seems to me their terms of sale cannot override the law, but they don't listen. It'll be 14 days on Saturday, so the clock is ticking.

Just go up to them within the 14 days and record a video of them refusing to accept your return. If they want to violate the law and open themselves to legal processes then **** them.

Their opinion is irrelevant. You want to return within 14 days for any reason whatsoever they must accept or be prosecuted.
 
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@ScanTheNavian

Reading that thread right now - thx for linking.
My favorite comment is "if this was this bad, reviewers would have caught it"

(whispering...)

They aren't really doing much reviewing...
It's usually just hype videos and Apple PR to get people FOMO'd into a purchase

Tried to reproduce on my Mini 6 and couldn't.
 
Both my iPad Mini 6 and my 11" iPad Pro ripple very slightly in some spots when pressing abnormally hard in dark mode. I would not consider this a defect, but just the tendency of laminated LCD panels.

The obvious rippling white spots from normal touches as shown in the video is a clear defect, and apparently only occurs on some samples/batches.
 
Just read a rather scathing post on Reddit. Poor fellow.

He posted a video about it also:
And how does this effect someone in their everyday use of the device?

I guess some people have too much time in their hands. I reckon I could find multiple defects on all my devices if I faced around with them enough and did enough experiments that have no impact on how I use them day to day.
 
And how does this effect someone in their everyday use of the device?

I guess some people have too much time in their hands. I reckon I could find multiple defects on all my devices if I faced around with them enough and did enough experiments that have no impact on how I use them day to day.
I mean, he softly pressed his touch screen device. You really count that as experimenting?
 
I mean, he softly pressed his touch screen device. You really count that as experimenting?
Because he had to put into dark mode, open the notes app, have it in a particular orientation and press down in a specific spot to see the defect. It’s not like he just pressed down anywhere on the screen. Then he goes on to instruct people on what steps to take to replicate the defect. The defect should be obvious in normal usage. Not something that needs a particular set of circumstances fo replicate.
 
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Because he had to put into dark mode, open the notes app, have it in a particular orientation and press down in a specific spot to see the defect. It’s not like he just pressed down anywhere on the screen. Then he goes on to instruct people on what steps to take to replicate the defect. The defect should be obvious in normal usage. Not something that needs a particular set of circumstances fo replicate.

Dark mode isn’t normal usage? It’s… abnormal usage?
Isn’t Notes a built-in app, and heavily promoted as part of iOS 15?
Isn’t the iPad and iPadOS designed to work in both orientations?
Are only some specific parts of the touchscreen designed as officially touchable?

Every moment of every day is a “particular set of circumstances”.
 
Because he had to put into dark mode, open the notes app, have it in a particular orientation and press down in a specific spot to see the defect. It’s not like he just pressed down anywhere on the screen. Then he goes on to instruct people on what steps to take to replicate the defect. The defect should be obvious in normal usage. Not something that needs a particular set of circumstances fo replicate.

I almost always use Dark Mode on my devices. The notes app isn't some kind of obscure app about Austrian folksinging. Portrait mode is pretty much the common way to use a Mini. And he also pressed in several spots on his iPad. How any of these things are abnormal I can't understand.

I prefer to blame the company rather than the user in these kinds of things. I would understand what you're saying if the requirements were to spin it on the top of the index finger while tap dancing.
 
I almost always use Dark Mode on my devices. The notes app isn't some kind of obscure app about Austrian folksinging. Portrait mode is pretty much the common way to use a Mini. And he also pressed in several spots on his iPad. How any of these things are abnormal I can't understand.

I prefer to blame the company rather than the user in these kinds of things. I would understand what you're saying if the requirements were to spin it on the top of the index finger while tap dancing.
The user needs to return it if he’s not happy with it. Apple won’t recall it over this neither the jelly scrolling.
 
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I almost always use Dark Mode on my devices. The notes app isn't some kind of obscure app about Austrian folksinging. Portrait mode is pretty much the common way to use a Mini. And he also pressed in several spots on his iPad. How any of these things are abnormal I can't understand.

I prefer to blame the company rather than the user in these kinds of things. I would understand what you're saying if the requirements were to spin it on the top of the index finger while tap dancing.
There's only one appropriate response to that...


seriously though, I agree. It is way too common to blame the user rather than hold Apple accountable. Things are so distorted that when Apple produces a product with quality issues the customer's response ISN'T to return the product and avoid purchasing their products in the future, but to GIVE THEM MORE MONEY by purchasing an extended warranty on that product. :oops:

"Hey Apple, you made a product that has issues and you charge more than your competitors... here's even more money." ... given this behavior what incentive does Apple have to improve their products?
 
I’ve mentioned it before, but I have a 12.9 as my primary device and was excited to add the mini as a companion device for light reading, books, more casual use.

Every time I pick up the mini there’s something delightful about its size. But I’m starting to wonder about returning it and getting an 11” Pro instead. The 256GB mini was 849 CAD + tax. A refurb 128GB 2020 11” Pro is 769 CAD + tax.

Of course really not fair to compare them directly since they’re completely different size classes. But for the casual/tablet use I’ve been giving the mini I feel like something a bit larger would be more comfortable.

In terms of specs, definite downgrade going to A12Z from the A15. But the combo of Face ID + 120 Hz with the display would feel like a huge improvement. But then having two iPad Pros feels like a waste somehow.
 
I’ve mentioned it before, but I have a 12.9 as my primary device and was excited to add the mini as a companion device for light reading, books, more casual use.

Every time I pick up the mini there’s something delightful about its size. But I’m starting to wonder about returning it and getting an 11” Pro instead. The 256GB mini was 849 CAD + tax. A refurb 128GB 2020 11” Pro is 769 CAD + tax.

Of course really not fair to compare them directly since they’re completely different size classes. But for the casual/tablet use I’ve been giving the mini I feel like something a bit larger would be more comfortable.

In terms of specs, definite downgrade going to A12Z from the A15. But the combo of Face ID + 120 Hz with the display would feel like a huge improvement. But then having two iPad Pros feels like a waste somehow.

I had both the 11” and 12.9” Pros for a time but ended up selling the 11”. It was useful at times as a companion device, but the new Mini is much better suited to that task. I just wish it didn’t have the issues it does.
 
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I’ve mentioned it before, but I have a 12.9 as my primary device and was excited to add the mini as a companion device for light reading, books, more casual use.

Every time I pick up the mini there’s something delightful about its size. But I’m starting to wonder about returning it and getting an 11” Pro instead. The 256GB mini was 849 CAD + tax. A refurb 128GB 2020 11” Pro is 769 CAD + tax.

Of course really not fair to compare them directly since they’re completely different size classes. But for the casual/tablet use I’ve been giving the mini I feel like something a bit larger would be more comfortable.

In terms of specs, definite downgrade going to A12Z from the A15. But the combo of Face ID + 120 Hz with the display would feel like a huge improvement. But then having two iPad Pros feels like a waste somehow.
It’s a purely personal decision, but at one point I had both 12.9” and 11” iPads and felt they weren’t different enough imdize or weight. YMMV.
 
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